SUBMIT A COMPLAINT / false advertising/hidden fees

United States

We booked two hotels through bookit, only to find out that they both had a hidden fee attached. The price listed on their webpage clearly states the hotel price, a cost for "taxes/fees", and a total. The resort fee is hidden somewhere in their "terms and conditions." the customer service reps cannot speak english and refuse to allow you to speak with a supervisor. I was put on hold twice only to be hung up on. They have a $20 fee to cancel, as well as a $25 fee to call them. They scam you into booking through them and then make money off your booking while you get back-doored with fees they hide, then gouge you if you try to quit them.

Mar 5, 2014

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