SUBMIT A COMPLAINT / paying a free cancellation

dubai, United Arab Emirates

my name is "peter el hachem", living in Dubai, tel: +[protected]
I have made a hotel booking in caprice,
Hotel Weber Ambassador
Via Marina Piccola 118, Capri, 80073, Italy - Show directions
Phone: +[protected]

my Confirmation number: [protected]

and I have canceled it after 24 hours to make another booking with and I realized that they charged me 270 euros.
note that I have free cancelation till 12 august 2017.

please advise how as I made a long trip with you to Italy and I have reserved 7 hotels for 21 days, and if this is the case if I cancel any place then I will be stopping working with you guys.

please get back to me asap.

Jun 21, 2017

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