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Booking.com / customer service does not keep their promises

After receiving 'overbooked - go book somewhere else' message, I booked another guesthouse. Customer Service at Booking.com promises to refund the difference. I ask to confirm this on e-mail. After talked to 3 different people at helpdesk still no clear: Booking.com will pickup the difference. Either vague wording or just no reply.

I guess Booking.com strength is to lure you into booking hotels with them. If there is a problem they are not around anymore ! Cheap trick and shame on you, Booking.com.

This is my last booking with them. Why would I give them 15% if they do not anything for me ? I rather spent it on the hotel then. Same price anyway.

Lp
Jul 31, 2018

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