Booking.comcustomer service

Dear Customer Services

I am contacting you because I have an issue that I would like to raise. This relates to: Online travel agent.

My issue is that I made a booking for a hotel, booked a double room, that i assumed was for two people, but actually it only covers myself. I have tried to ring hotel many times, sent direct messages to hotel, called they tried to ring them with no success. All I wanted was to add my boyfriend to my room, which I am of course happy to pay for extra person? However give poor communication I'm wish to cancel this booking, unless the issue is resolved in next 24hours. I can't see how this is a big task to add a person to an already paid for double room- space should not be an issue, but have not been helpful and the hotel is uncontactable. Shocking service.

Feb 06, 2017

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