Booking.comcredit card charged

booking number: [protected]

I made a reservation and it was stated clearly free cancellation until the day of arrival at 18:00 and no prepayment required.

I entered my credit card details and a few days later after the Confirmation date i was charged 169 Euros. although it was stated clearly that the fees will be payed upon arrival.

I sent an emails to the Hotel and and i received no reply.

I need the money to know the reason the credit card has been charged and i need a refund for this money.

Please get back to me as soon as possible

  • Updated by Rany Emad Kauzmen · May 16, 2017

    The Hotel replied saying that the amount taken is just preauthorization money and it can be released whenever i cancel my reservation

May 16, 2017

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