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Booking.com / complaint against elements hotel times square

newyork, United States

Extremely disappointed with the hotel Elements time square. Rooms were not given as requested as we made the specification while booking through booking.com.AC not working properly and there's no one to take care of it after the main working hours!!!. Queen size beds are very small and couldn't fit 2 people properly. Rooms are very very small and stuffy. Very disappointed in them. Want a refund and want toI've to another hotel.

Sa
Jul 03, 2017

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