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Booking.combeing charged twice

I stayed at the Costa Centrale between & 7th and 12th January 2015. I booked with Booking.com. When I arrived at the accomodation I was informed that my credit card details were only used for a reservation and I was to pay on checking out. On the 12th I went to pay and was told that the card machine was broke so I went to an ATM and drew out the cash required and paid with no receipt . I got home to find my credit card bill with the payment for hotel. I informed Booking.com and despite numerous emails and them telling me that the hotel had admitted it and told me eventually would be refunded on 27th January . They have since asked for my bank details that was 5 days ago and now they are not responding to my emails . I am appalled at the unprofessional manner that its being handled or more not being handled

Mi
Feb 04, 2015

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