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Bonney Plumbing / Never showed up for repair

Sacramento, CA, United States Review updated:

NEVER USE THIS COMPANY - We called for a simple sink clog repair, and had an appointment with a plumbing technician from Bonney Plumbing. Over four hours later (one hour past the "window" of repair time given) no one had actually shown up, and they were annoyed that we insisted that they send someone over. One hour later a replacement plumber was sent - but not before the staff told us over the five hour period that "someone will be there in fifteen minutes." Unless you want to be kept waiting hours past the appointment time and appreciate rude and unprofessional staff, do not use this company. Their plumber also kept us waiting further, once he arrived, by cleaning his equipment on our front lawn. Worst company ever.

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Comments

  • Pl
      Aug 20, 2011

    During this time, Bonney Plumbing was going through a tough accusation of another company which taxed their resources both in the office and in the field. From what I know of the company this is not their normal operating procedure and every company has a bad day. You should give them another chance. Additionally the cleaning of equipment is typical (being a plumber myself that works for another company) You either have to clean the equipment before you take it into your house so as not to damage your property or clean it afterward, because the equipment came into your house clean, so it should leave your property clean. I hope that you'll find better luck in the future.

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