Gold Medal Service
reviews and complaints

A hefty man came to examine our AC unit with his broken equipment. He barely examined our AC unit and shamefully asked us to pay him $ 121 to come over at our home with his heavy weight, his broken equipment and his junk vehicle. Please do not seek their advice. They charge exorbitant top dollars to do the job. Their advice will cost you $121.

What a cheat!

We booked a holiday via TUI who used Gold Medal to book flights and accommodation in Canada for 2 weeks REF : GP7Z89X from Heathrow airport to Toronto Airport and staying in Hamilton at the Days Inn in a Queen Bed Suite including Bed and Breakfast 29/06/2022 until 13/07/2022.

But upon arrival 6pm in the car park area where my Canadian Cousin had dropped us off there were groups of people doing drugs and threating I quote (To stab my wife's White Arse up and slit her throat).

We went into the Hotel along with my Cousin hoping we were imaging it as it had been a long flight from England. But we went into the Hotel and down every corridor there were groups of people just hanging around and at the desk the security cameras were showing all the people in different corridors. My wife was physically shaking and were concerned about staying at the hotel so decided to leave and my Cousin said she could put us up for the first night then we could find somewhere saver to stay.

Upon leaving the same group provoked us and I quote (Threats were made again to stab my wife's white Arse up but also saying go on get out of here before we cut you up). We ended up finding somewhere to stay for the 2 weeks in Port Dover. Then when we went to the Airport to fly home the Flight was delayed by 4 hours so we missed our connection back in England to get home so overall it has been a Nightmare booking and I would request a Full Refund

We booked a holiday with Thomas Cook, upon its collapse we were told by everyone we contacted that our holiday was no longer there. We even contacted Emerates airline who we were flying with and they said that they were not honouring any flights booked by them.
We really was dissappointed about the holiday so we rebooked our holiday with another company.
About a month later we were contacted by your company saying that you had taken over our booking, so that meant that we had 2 holidays booked at the same time.
After a few emails between us and yourself we eventually got our money back for our holiday with you, except for our deposit of £198.00.
Personally we dont think that we should have lost this money as Gold Medal should have been quicker to tell everyone that their holidays were safe, if we had been given the right information in the first instance we would not have double booked our holiday and would not be £198.00 down in cash which we can ill afford to loose.

It is my hope that this review prevents someone else from making the same mistake of trusting this company, as I did. I needed repairs for my Shower faucets and Diverter and two of the old handles had snapped off. A plumber came to look at the work. He gave me a Description of the work and a price. But, it would take a while to get the parts and that the company would not warranty the work. So much for their advertised claim of guaranteeing their work and fast service. My mistake was I read too much into the work description. " Gerber three handle Shower Faucet, Rebuild, (No Warranty) with stems and seats. The tech arrived several days later with the complete stem assemblies for the water faucets (roughly $40.00 retail.) No Shower Diverter and no handles. He installed only the stems. He left with the assembly housing and the seats. The total cost was 545.40 with an alleged $ 60.60 discount. I felt the price was very high but, my mistake was assuming they were going to (rebuild) replace all of the assemblies handles and the spout. (after market parts package for all of the above is $40.00) When you break it down, what I was charged,
$ 545.40 to install two stems and I had to spend an additional $ 15.00 for the handles. The tech completed the installation between 15 and 20 minutes, making their hourly rate somewhere between $ 1, 600 and $ 2, 200 an hour and so much for their guarantee of satisfaction they have yet to return my email. Avoid calling this company.