Bob's Discount Furniture
reviews and complaints

Bottom line is that this furniture is the worst quality. It is nothing but the worst piece of crap I have even seen. Sofa has been replaced, recliner has been replaced. One year later $500 recliner collapsed with my son in it. Called for service, got an appointment and they never showed. Trashed recliner because it became hazardous to our health. Sofa and love seat have both started to sag and rip and all within a year of their replacement. The icing on the cake is the coffee table color is starting to rub off. Spent thousands of dollars there. Mr. Bob, Fool me once shame on you because Lord knows you will never fool me and hopefully the public will see this before they purchase this garbage and thus save them from buying this junk furniture. How do you sleep at night and continue to air all those commercials for unsuspecting consumers. We work hard for our money and the only one laughing is you at us fools.

I ordered a bedroom set for my daughter back early July. Initially I was pleased. The service folks were on time, the set looked nice. However, while assembling, they noticed that the drawer was broken. They assured me that it was a very simple process and I just called a number to order the part and the service men would come to fix. THAT WAS BACK IN JULY -ITS AUG (end)! They have given me nothing but the run around on scheduling an appointment and their customer service people are not responsive or responsible. Yesterday they were suppose to come and never did. In speaking to Mgr yesterday, she assured me the issue would be resolved however, I was later informed that the service men are now ONLY available 2 weeks from now! Bob's is awful with their customer care and I will never shop there again! Lots of options out there- simply not worth the time.

We bought a “Ciera” couch from Bob’s Discount Furniture. Within 4 mos the frame was warped. Not just a little, but all out of whack. Horrible construction and cheap materials make this store a rip off! Really, this piece of junk makes Ikea look like Ethan Allen. Just awful stuff. Please somebody from Bob’s track me down and give me my money back! It’s hardly saving money if the item does not even last one year. He has some tenacity coming on T.V. and saying nobody can beat him…that’s because nobody else is selling furniture mad out of paper mache. Just outrageous.

I ordered my furniture from the store in Poughkeepsie. It was delivered today. When it arrived the delivery person came to the door and looked in and said "oh it won't fit." I have had larger furniture deliver and there was never a problem. He was not even willing to try. he told me he would bring in the smaller pieces and leave the sofa outside and I could get someone else to move it in. I told them to take it back. I went to the store to get a refund and the store manager made no effort to make things right. I was so angry. I went to Davis Furniture, a local family owned business, and ordered new furniture for less and free delivery. They assured me there would be no problem with delivery. I have purchased from them before... I should have gone there first. I will never go back to Bob's again.Because of my issues they lost two more customers... my sister and my daughter. So when you think it's a good deal walk away go for quality and good customer service.

Furnite bubbles and scratches easily. Was not given at time of purchase the goof-proof protection kit to protect furniture from scratches. Therefore, furniture scratches easilhy. Furniture gets stuck to wall during times of extreme temperatures during summer, causing severe damage to walls. Example: when my dresser had to moved, a whole was caused in the wall. The plaster was stuck to the back of the mirror. When tried to file a claim, I was told that they would not replace furnture even though I paid insurance for 1-;year warranty.

Over many years I have bought from Bob's Discount Furniture|. EVERY time the furniture has arrived damaged or they have damaged my home while they build the furniture in my room|. When I complained for the latest mess I got a run around for 8 months! When they claim to order parts, it is not true.. They do not follow up and they do not stand by their word on anything said|. I will never shop at Bob's again;. I would gladly pay more for furniture from a real store". I actually suspect they are having financial problems from all the prior posts and that they do not to make customers whole including me.. Watch out for them getting your money and not giving what you bought!

We moved to a brand new appartment in January, and we also purchased every thing at Bob s Furniture. it was the worst experience ever; we have to call almost every day to get the furniture, we finally got the living room in March, 2 moths after. ever since we've been sleeping on that my husband when we wake up we've been having red spots in the arms specially and it's very scratchy. we thought we were allergic to the mattress fabric so i went and buy and mattress pad, and it didn t stop, until 2 two ago i found a giant BED BUG c rowling on my bed, i was so surprised. that s when i realized i purchased a bed with bed bugs in it. So i called them, they were vey rude, telling me they cant do anything about, they don t have bugs in their depot. I couldn t even talk to the manager. I am very desapointed, very angry!

I bought a recliner and a double reclining couch. Within the first week the recliner had a huge rip between the fake leather trim and the side material on the outside of the arm. They came the next week and they fixed it. Very poorly. There is a huge indentation where it was sewn up.

Within another few weeks, a coil came loose in the back of the recliner, and the couch reliner would not open all the way. Then it became impossible to close the recliner from the open position unless you slipped off and then got down on your hands and knees to push it.

So, I called for repair. They were to come April 15th. They never showed up. I called back and they told me that I had the wrong date. It was April 22. They didn't show up. I called again, and I was sure to get a confirmation number and a name for this past Friday May 6th. Of course they did not come.

I have the year warrentee, as well as the goof proof guarentee. It makes sense now. If they never show up, then you can have as many promises as they want to give you. They do not honor anything at all.

Does anyone have any advice?

Many thanks!

I bought a dinning room set at bobs ;When i looked it over i noticed that on a couple of chairs there were nicks . I tried to call Bobs and tell them. I got a girl at the desk who for one thing I could not understand her also she connected me to customer service. Well let me tell you I had to call back four times because they had me on hold for an half an hour each time. Finally when I asked her not to connect me to customer sevice she said she would have to send an e=mail to them. You know when people come to my house and ask where I got my furniture I guess I will tell them to go else where because if there is anything wrong with it you can't contact the store. I feel this is bad business if you can;t talk to a person about a problem. Its too bad they take your money and then forget about you.

I BOUGHT A COUCH SET AND CHAIR, GOT THE GOOFPROOF AND THE COUCH WAS DAMAGED JUST STARTED RIPPING ALL OVER, SO THEY BROUGHT A NEW ONE .6MONTHS LATER IT IS STARTING TO DO IT AGAIN, WOW, GOOFPROOF DOESN'T COVER IT TWICE, DID THEY EVER TELL YOU THAT, NEVER TOLD OR EXPLAINED TO ME ..SO THEY TELL ME THAT U CAN'T GET REPLACEMENTS FOR THE FURNITURE OR PARTs!so they send someone out to look at the couch, 3weeks later, i finally call them, now they suddenly have the parts and i have to pay for them wtf is that about ...

In February, my husband and I picked out a bedroom set complete with lamps from Bob's. We explained to the salesman that we wouldnt be able to accept delivery until early March because we had a lot of work to do to the room. He made us feel comfortable and told us, no problem, there are plenty of sets in the warehouse. Well, when March came, I called to have the furniture delivered and was told that the set was on backorder until mid-April and the lamps were no longer available. We had no bed to sleep on and so we picked our second choice bedroom set instead. The delivery came about a week later with half of the 8 pieces broken. I sent 4 pieces back and a new delivery date was set. The next time the furniture came, 3 pieces were still broken. I am now awaiting delivery number 3 and still have no bed. It will not surprise me if the 3 pieces that come tomorrow are all broken. When you call customer service, they are very friendly and apologetic, but that doesnt help you get your complete bedroom set. Basically, Bob's furniture is cheaply made and I am sorry I ever started with them. Other companies dont make you pay in full before you receive your furniture. I am sure Bob's will eventually go out of business and I hope I stopped at least one person from buying anything from them.

I am a recent customer that have purchased a bedroom set from bobs discount furniture in nashua nh. I was shedule for the first week of march for my furniture to be deliverd to our home.we got a call the we are shedule to receive out furnitute on march 5th 2011 between 12p and 3p...we never received our furniture I called the explanation they had for me was when they cancelled feb 19th order they did not cancel all that way. In witch it does not make any sence because I never schedule anything for feb 19th. So therefor they reshedule me for march 10th as an emergency delivery. I go to check my tracking on bobs website and nothing comes up, I call the store they tell me there is nothing shedule for march 10th. They for the 4rth time they have rechedule me for the following week but that I will only be getting half my furniture and on march 31st I will receive the rest. This is not what I payed for . I am very upset with bobs service. This will be the last time I will be purchasing and kind of furniture from bobs store. I have cleared the bedroom 3times because they have said I will be receiving my furntiture as schedule, I have my 3 month old daugther sleeping in her car seat cuz I been unable to set up her crib to keep the bedroom clear. This store needs to step it up and do there job right because they are loosing a lot of customer and they just lost one. I have nothing good to say about there service.

I went to Bobs Discount Furniture in Worcester, MA and purchased a Living room set and dining room set. The delivery was scheduled and I was informed that a courtesy call would be made the day before the delivery..I NEVER got such a call from them & when I tracked my delivery online it stated they would be at my house between 10A and 1P. They came at 830A & I had taken my son to school so I missed them and when I called to reschedule a VERY rude customer service person told me I had to wait for a whole week before I could get my furniture! I waited for a whole week and they didnt show up on scheduled day! When I called another very rude & very bored sounding representative stated that they did not have my delivery schedule on file! :upset I'm livid & I dont have any furniture in my home as I sold my old furniture! It's been 2 weeks of ***, sitting & eating on the floor!I HATE Bobs Furniture & I will NEVER shop there EVER! I dont know what to do...I paid them cash and they now tell me it will take about 2 weeks to get a refund! I'm going CRAZY!

My husband and I furnished three entire rooms with Bob's in Stoughton, Mass., spending about $8, 000. At that time we also purchased one of Bob's inner spring mattresses, which after only a couple of years was collapsing. Bob's was great with coming out and verifying our problem and giving us a "store credit" for the full mattress cost of $600. So, in Jan 2010 we purchased an upgraded inner spring, the Black Label Euro Top, and now just over a year later the mattress is collapsing the same way, and my husband and I are small to average size. In May 2010, we relocated to Arizona where there are no Bob's stores, and when I called Bob's to advise them of this defect, they said they can't do anything because of "logistics"! So it does not matter to Bob's that this is the second faulty mattress they have sold us, because we live across the country, and have another faulty $900 mattress, we are out of luck! Their wonderful customer service was kind enough to say there's nothing they can do, and to contact the Blue Bell Mattress Company, which I might add they had NO information on! I am now advising all my family and friends that still live in New England to Boycott Bob's, if this is how they treat long time customers, with one of their known faulty products, then I want to save others the heartache that this has caused us. I have a bulging disk and sciatica and can no longer sleep on my own bed, and all Bob's can say is "sorry", well that's not good enough. I hope the $900 their refusing to return is worth it because I am going to make it my personal goal to make them lose as much business as possible!

I ordered a dresser for my mother to be delivered to a nursing home. I specifically stated to please have the gentlemen delivering the furniture to call me so that I would be there. I live 3 miles away. They delivered the furniture without specifically calling me, and on the slip it had my mother's name, not the nursing home. Which I specifically requested also. The salesman was on something, because, as I was explaining, he was just doing his own thing. He was downright ignorant. Won't be shopping at Bob's again.

I am posting this complaint after viewing numerous complaint's about my suspecting that the furniture was possibly of poor quality, when recently noticed the canopy attachments have become lose without being able to be tightened; noticed that the poles simply come right up and the internal wooden hole have no "ridges to come together to tighten" the poles which are causing them to just sit in without being screwed. I never did an inspection of the furniture, but instantly noticed after delivery "paint scraped off" on the mirror dresser.

I WILL BE CONTACTING THE STORE IF GOD PERMITTING TOMORROW AND FOLLOWING UP ON THE POSSIBLE OPTION OF REPLACEMENT NOT KNOWING IF WARRANTY WAS PURCHASED, IT WAS A GIFT.

I AM DEFINITELY NOT TRUSTING ANY SUPPOSE ALLEGATIONS OF THE FURNITURE BEING NEGLECTED WITH ALL THE POSTING OF DAMAGED FURNITURE BEING DELIVERED AS NEW, BESIDES THE FURNITURE WAS JUST DELIVERED ON: DECEMBER 23, 2010.
JUST ABOUT (2) MONTHS OLD.

GLORY TO GOD, FOR ALL THINGS WORK TOGETHER FOR GOOD. ROMANS 8:28

Bought leather couch set, POOR Quality. It was wearing within weeks. Had 3 warranty issues...within 1 year (right outside of warranty window) rips EVERYWHERE. It's embarrassing to cover 1 year old couch set.Leather has continued to crack/wear EVERYWHERE. 3 years later and most of the couch is covered in wholes.

It is the most brittle/poor quality leather I have ever seen in my life.

Once it wears out, there is a hole, once there is a hole...it splits and splits even more.

All within 3 years? I would rather have vinyl! no joke

Never will I walk into that store again

Bought "leather blend" sofa and love seat that was delivered 11/25/09...Six month later top layer of fabric started to peel off..monitored fabric, just got worse. Called Bob's in Niantic, Ct in 11/10 to have it replaced..Instructed me to call Guardsman because I have the "goof proof"...they told me it was a warranty issue...by this time in December, warrenty was not in place. Customer Care would not help me, sent two technicans to my home and INSISTED it was damage from a animal...could not answer why it was only peeling off in some areas and not others. If I truly had an "animal", the furniture would be breaking apart every where, not just in certain areas. I have no animals or small children. The furniture was not in the sun. This technician Nick came to my home on 2/2 and started yelling at me that I have an animal somewhere in my home, proceeded to look around my home, their was no animal...I asked him "what am I to do now"?...stated "call Better Business Bureau". According to Stephanie, supervisor at Bob's Customer Care, I have no recourse. Payed the extra three hundred dollars for "goof proof" because I was told that if I had a problem with the furniture, it would be addressed. I know that Bob's has very "sub-standared" quality of furniture, that is why I purchased the "goof proof".. Paid over five thousnad dollars in purchased furniture at Bobs...My son's furniture is falling apart, the box spring to his queen sized bed as been replaced once and still is ripping on the bottom.. He now sleeps in the guest room until I can afford to buy him a decent mattress set.

I never in my wildest dreams thought this would happen, my furniture is deteroirating, my son no longer has his own bed and I have cryed, begged, and yelled at people out of frustration...

Can anyone please give me any idea of what to do next...?