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Bob's Discount Furniture / defective loveseat

1 CT, United States Review updated:

I purchased a new leather couch and loveseat tables and lamps for my living room that we don't use.

The set has maybe been sat on 10 times since I bought it but when I came home from vacation in July I was cleaning the room and noticed that the loveseat was wearing and cracking.

I called the store and they sent a very nice man out who indeed said that is was defective and he could not fix it so he called the store. A very not nice woman got on and said that there was nothing they would do.

I told her that I am single with no children or pets and I do not use the room. So how could that happen and she said they were not responsible and she hung up on me.

I thought the store would do something but they did not.

I had problems when they delivered the furniture and had to wait five months for my lamp brakcets to come. It ended up that I had to go out and purchase some because I was having a family reunion and everytime I called about them customer service was very very rude.

I would never never but anything from Bob's again and I would not recommend them to anyone!

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Comments

  • Pj
      7th of Aug, 2009
    0 Votes

    I bought a dresser a BOBS abotu a month ago had it delivered August 3rd refused the dresser tehback had stapeles comming out of it someone put a screw in teh back to hold it together and teh screw was not all the way in
    I called and spoke with Matron he was in teh corporate office of Customer Service he was no dam good he would not give me teh name of the store manager and he siad he didn't have to if he didn't wnt to

    I finially got a hold of the store spoke with a guy name Jimmy he wanted me to get anotehr one I told him no he gacve me the name of the Predsident Bob Kaufman I have been trying to reach him and no go yet I spoke with A women name Jessica supsoe to be Matrons Supervisore well she was just as bad as Matron I would of been better talking to teh wall

    They are very rude arrogant people that wirk there and management is worse I wonder why they call it BOB'S DISCOUNT FURNITURE

    The dresser I bought was $300 plus paid part cash adn Credit card and tehy didn;t want to give me money back from teh store I would ahve to wait 7-14 days to get my deposit back

    THEY ARE ALL FULL OF ### as far as I am concerned Jessica also told me to call the Better Business Bureau if I was not happy with her comments

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