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Bob's Discount Furniture / broken couch

1 United States Review updated:

I purchased a couch and a love seat from Bob's, only to have multiple problems, and found thier customer service to be terrible. Two months after purchasing the furniture, the mechanism which reclines the love seat broke. We complained to Bob's, still had the one year manufactorer's warranty, and they replaced the love seat for us. That was fine, but what was not OK is that we have had the same mechanism failure on our couch - twice! All the mechanisms were faulty, and it was just a matter of time untill ALL of them broke. Shortly after purchasing the couch and love seat we moved from NYC to Chicago, though when we bought them we asked in the store if that would be a problem with the warranty and they promised us that there would be no problem - ha! When we called to report the broken mechanism on our couch (the second time we were having this problem), they told us that we had voided the warranty by moving out of thier service area. There is nothing written anywhere in thier warranty that says that. Luckily, we had purchased a 5 year extended warranty from Gaurdsman, and after about a month of negotiations, and a lot of yelling they finaly came to a deal where Bob's supplied the part, and Gaurdsman supplied the installation. A few months later, and the mechanism on the other end of the couch broke (the third faulty mechanism we were dealing with), and it was already a year after we had purchased the couch. So Bob's refused to do anything about it. Even though it it obviously their fault. They offered to sell us the part for $140 - with no discount even though they sold us faulty furniture. And Gaurdsman doesn't want to deal with it either, they offered us a cash settlement, which wont cover the cost of the part and installation. Be forewarned, Bob's Discount Furniture is dicount for a reason... it's just a matter of time untill it breaks.

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