The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bluegreen Resorts / maintenance bill at blue green!

1 Boca Raton, Fla.,Boca Raton, FL, United States Review updated:
Contact information:

I own points at Blue green resorts, I used to have weeks. I was conned into converting to points by their sales man. I didn't have any problems until I received my maintenance bill. I had to pay a subsidy for owners who didn't pay their own bill. Blue green refuse to reply why this payment is required. Blue Green refuse to refund this money. My home resort was The Fountains (formerly Oasis Lakes). I no longer pay maintenance for this resort, I don't know what resort I am paying the maintenance bill for Blue Green wont tell me. Their so called customer Service aren't really interested in helping or replying about this, BUT they will give you telephone numbers for you to sell your Time share points (but you will have to pay upfront for this service, £300+). I have banked 21000 points with RCI for future holidays, When I convert my point to weeks to be saved, Blue Green give me weeks in very obscure resorts, that are everywhere, and no one in their right mind would ever want to stay there or ever use. I hope the resorts aren't anything to do with Blue Green. My new points start in October, I cant book a holiday at my home resort, as I don't even know what my home resort is any more. The representative at the resort isn't very helpful either, they just refer you to the Blue green website and their customer service.

If anyone is contemplating owning a time share, stay away from Blue Green, they lie and will try and cheat you out of your points and hard earned cash with their smooth talking sales staff, get your money and leave after an hour, it don't matter how rude you are, you aren't going to see the staff again, and if you do, they wont acknowledge you

I regret the day I ever heard of Blue Green and changing my weeks to points. I would like to take Blue green to court over this charge for owners who don't pay their bills and we have to cover for them, any help or advice please

DON'T USE BLUE GREEN RESORTS, you will lose money, YOUR money!

Derrick Brown (1 very annoyed owner)!

Sort by: UpDate | Rating


  • Gr
      6th of Apr, 2008
    0 Votes

    We just today were convinced to buy more points and sell our deeded unit for points to be silver members for more flexibility in reservations. We owned a unit facing the lake and pool in bldg. 3 and haven't gone for the conversion until now because we were afraid of not being able to get our same unit on wk. 13 we have enjoyed each year it matches with our spring break. Our new deeded points unit is in Las Vegas in two parts with 22, 000 points divided between wk 14 and 15 in the same unit. My concern is that our anniversary date is May 1 which puts us in a position to not be able to book week 13 or 14 for spring break 12 months ahead because we don't get points deposited until May 1. So we might not get a jump ahead of other Bluegreen owners who can now book 11 months ahead. Our spring break was late this year. We also had an assessment this year in addition to our usual maintenance fees and taxes and insurance. Sales rep said it was because original week owners did not pay maintenance fees so those of us who did were assessed the difference. We're worried we made a mistake converting to points and hope we can get info to consider canceling the deal before it's too late...10 days. Have you talked to anyone else in the same boat?

  • De
      7th of Apr, 2008
    0 Votes

    I had a phone call from someone at Bluegreen, it seems we didnt purchase any further points, just an upgrade, our total now is 21000 points, whick is worth just over a week
    I would say if you have a chance back out of it, keep your week (you can bank it with RCI and save it or move it to a more convinient time, ) or stick with the date you have got

    When we transferred our weeks to points, they were worth 21000 points, we ended up paying 5000 (approximately for some upgrade, which I am waiting for Bluegreen to explain what it mweans exactly, becuase I have no idea, and their paper work means nothing to me

    I banked my 21000 points with RCI, and then asked them for my resort (the fountains in October, I did get them, BUT it cost me £318, ) oh, yes, they DIDNT have the Fountains, BUT they did have Oasis Lakes, I thought they were both the same) I wasnt happy, but I'm just going because I want to find out what this upgrade is all about I have bout, so far I havent seen any upgrade, just a lot of messing about

    Give them a call and find out EXACTLY what you have upgraded to, and do it sooner rather than later, might be a good idea to record the conversation as well (this can be done with the phone on speaker and a video camera, ignore the picture, its the speech you are after, have a practice to try it out)



  • Lo
      7th of Apr, 2008
    0 Votes

    Derrick and Graham,
    we also use to have a floating week at Oasis Lakes but traded it back to Bluegreen back in2004 and I can honestly say it was the bes thing we have ever done .
    We can now use our points at all the 40 odd resorts within BG we have bonus time at $69 per night and yes we have sayed in buildings 3 and 4 for just that $69 per night
    You have not lost money at all some of the Oasis Lakes owners did not pay their MF and so the rest of you had to make up the difference since your association is Oasis Lakes at The Fountainns and not Bluegreen Vacation Club.
    BG vaction club MF went up this year partly due to the increas in Insurance and property tax at The Fountains.
    The explanation for your upgrade is as follows

    Your Oasis Lakes Unit is worth 13000 points of season and 16000 points peak.

    You will have a peak season unit (the same as we had) and get 16000 points

    The remaining 5000 points is your upgrade ie the number of points you need to join Bluegreen Vacation Club.

    back in 2003 when BG bought from Airtours the min points package was 4000 to join BG .

    This is what we did back in 2003 we then upgraded in 2004 having used the AIM prog to get BG points to go to Myrtle Beach

    The best advice I can give you is to Join the Bluegreen Group on Yahoo.

    Members of this group can tell you how to use your points and get the best out of them, there are members who have booked a studio offseason and traded into RCI and then traded back into Oasis Lakes at The Fountains they have only used 3000 points !!!

    Please Join the Bluegreen Yahoo group

    Please also note that the original assosiation is called Oasis Lakes at The Fountains and BG vacation Club is The Fountains

    If you need any additional info please let me know

    but I know I keep repeating myself but do join the Yahoo group there are lots of members that are only to willing to help you and explain far better that I can


  • De
      8th of Apr, 2008
    +1 Votes

    I had a phone call from Boca Raton, Florida today,
    Apparently, my maintainence bill didnt contain anything for owners who didnt pay, I cant check this as I dont have my bill any more

    It was explained to me that when my week was converted to points, it was worth 13000 points and I apparently bought 8000 points, this isnt what the salesman told me, we wanted enough points rto stay 2 weeks each year, this amount of points we have now got doesnt let us stay for 2 weeks, just about 10 days is our lot,

    I'm still not happy about the situation with Bluegreen though, whhen I tried telling Gerry, about this, he just really wanted mre to change my views and add a statement here

    We didnt have a floating week, ours was fixed and in October (week 36) and I had no problems with that

    I think I'll join this Yahoo group, or at least have a look

    I wish Bluegreen would buy my points back, but I cant see that happening, but I'm still looking for any company that would sell my points WITHOUT my putting money up front, I'd pay double their fees to get it done

  • De
      1st of Feb, 2009
    0 Votes

    I have been getting a few emails from people here asking how I sold my timeshare points, I cant reply to them as I dont have your email address, IF you send me an email, please send your address
    I wont send you spam, but I will send you the emails I received and the address of the people who bought them

  • De
      12th of Apr, 2010
    0 Votes

    I had a timeshare with Bluegreen, I sold it, I lost a lot of money, but I gained money

    I bought my timeshare when it was owned by Airtours, it was fine until Bluegtreen bought it and everything went up

    So now I use hotels, its very good, I book my hotel, I pay for it, I use it, no further payments required

    I weighed it up with what I got from a timeshare and what I get from a Hotel

    A hotel

    I get room service

    I get fresh towels each day

    I get my bed made up and turned down each day

    My room is cleaned each day

    I usually get a VERY good resturant on site, not just a coffee bar/snack bar

    I dont get a bill every year for maintainence

    I can get a hotel anywhere and any time I want

    What do I get from a timeshare

    NO room cleaned each day

    NO bed make up/turn down

    NO room service

    NO resturant on site

    NO clean towels each day

    I have to share the resort with very loud kids and drunks, there are no quiet areas

    I DO get a BIG bill each year (usually the cost above the hotels I have stayed in)

    I cant book when and where I want, unless it at least 6 months in advance

    I do get a whole apartment (but its a waste, its just my wife and I)

    I'm glad I sold my timeshare and have nothing to do with Bluegren any more

    It doesnt matter where the resort is, you still have to get there, so I havent included the airfare in my prices

    Last year, I stayed in the Dominican Republic, all inclusive, 2 weeks, it cost me $720.00
    I stayed in Sri Lanka, all inclusive, 3 weeks, that cost me $900.00, but I did get an upgrade

    I have just returned from Egypt (April 2010) again another 2 weeks, all inclusive, total cost, including airfare £1265 and not PP, but for myself and wife, I reckon that was a great deal

    I had 'free' food', 'free drinks, ' free' tours, a nice beach (in both locations) plenty of service

    Non of these places are in the RCI or BlueGreen books (I know they werent FREE, I paid for them, but the more I ate and the more I drank and the more tours I took, the cheaper my holidays were)

    I had a great time and I am not expecting a maintainence bill this Christmas or New Year

    No one will ever sell me another timeshare, but as long as they give me FREE tickets or $80 to go to a presentation I'll go along, all you people that own a timeshare are paying for me to attend, so keep buying and paying those bills each year, I want your money/tickets

    Sell your timeshare, go to all the presentations you can get as much as you can from them, but NEVER, NEVER buy again (you will lose money selling your timeshare, may as well get some back by going to the presentations)

    Keep moaning about your timeshare, your bills arent going to get any smaller and when you die, your kids will own it, I bet they will really thank you for that monkey on their back,

    Maybe you people that own timeshare tell me what you actually get ?

    I'll counter each positive with a negative,

    C'mon, what do you have to lose ?

    I have been accused of being a moocher, scounger and a 'panhandler' for going to these presentations, I make it quite cklear, before they start that I wont be buying and timeshare, and they say, 'it's not a problem'

    I let em get on with it, then after 1 1/2 hours I stand up, and tell them thats my time up, I now want my tickets or bounty for attending, they get a bit peeved, but hey ho, I get my tickets or bounty,

    I also had 'free coffee and donuts

    I dont have a problem accepting a bounty or tickets from these presentations, THEY asked me to attend, I didnt approach them

    I am glad there are millions of timeshare owners paying their maintainence bills each you, if they didnt, I wouldnt be able to attend these presentations and have free coffee and donuts and get paid for someone sell me something, even though they know I'm not buying

  • Te
      21st of Dec, 2010
    0 Votes

    i bought and paid for a timeshare at mt. loft, a blue green resort, in 2001. i purchased a fixed week, and after a year on my return trip i was asked to up grade to the points system. this has happened to me every time i revisit. i keep saying no. i have to admit that i have enjoyed my time there, but here is a big problem for me. my maintance fees are due by jan. 1, 2011, and i find myself unable to pay the $362.92. due to a big cut in my income. i called fin. services at blue green, and they told me, if i don't pay the money, i will loose my timeshare and it would be turned into the credit bureau, and cause me to have a bad credit rating. i was not told that this could happen in the event of non payment, when i first bought back in 2001. but after the 1st year of ownership when the bill arrived, i did see that this could happen. at that point i didn't have a problem with it, because i was making enough money, and it didn't bother me. well guess what, 10 years later i cant pay the fees and looks like i'll loose my paid for unit ($6200.00) plus 9 years of taxes and maintance fees, and have my name and good credit rating destroyed because of blue greens policy. THANKS FOR NOTHING BLUE GREEN.

  • In
      13th of Feb, 2017
    0 Votes

    I agree worst decision I have ever made in my life and Im 60 years old.They commit fraud and seems like the Feds or Attorney General Office need to close them down.In 7 years we have tried every year to book a trip and 100% of the time the location was booked for a year .Paying 195.00 every month then when we started maintenance fees were 600 now almost 900 and never have used except one time last year we went to Arizona..The walk ways to the rooms were all filthy and stained as if people have spilled all sorts of liquids.It clearly seemed that the walkways have not been cleaned in a couple of years.The elevator had the same dirt and bits of paper in the elevator for the 4 days we were there.Finally the pool at night was locked when we went out twice as early as 600.Communication with Blue Green is practically zero.They dont supply any emails to send to different departments they always want you to call instead and either have to leave several messages or they try to sell you their crap.

Post your comment