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BJ's Wholesale Clubcustomer service

I sent a problem message on Oct. 14, 2018 about a chicken for $4.99, , , received an answer on Oct 15th assuring me that a gift card would be forthcoming...nothing...I try to reach customer service today via phone 30 minute wait or online with no activity at all...Why doesn't your online service work and where is my gift card?
Stella Berman
[protected]
[protected]@aol.com
Club 190 Reg 15 tans 2526 10/14/2018
membership id [protected]

Thank you

St
Nov 28, 2018

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