unauthorized charge for a membership
I woke up checked the bank account and saw that BJs had withdrawn $110 from my account. I haven't been to BJs in a long time. Because of that money being withdrawn it made all my bills bounce. So I incurred over 200 dollars in overdraft charges, then I had to cancel my atm card and pay another $35 for a stop payment, because the bank told me that it wOuld be a recurring charge.
I will never go to a BJs again!
unauthorized bj membership automated renew
We have found in our bank account today that there is a pending charge of our membership renew fee on our credit card. As your staff didn't ask us and of course we didn't consent to authorize this automated renewing when we were in BJ store in yesterday, we called your store today for asking you to withdraw this charge on our credit card, but she refused to...
Read full complaint and 24 commentscustomer service
I am trying to call the Kendall store located at 7007 SW 117th Ave. Kendall, FL 33183 and I have been hung up on three times. It appears that the person is simply picking up the receiver and hanging up. the first time I thought it was a mistake but three times is intentional. If this is common practice for BJs then disregard my message but if your...
Read full complaintharassment/ discrimination
The Bjs in Elsmere De has a very hostile work environment. Working there i was under constant scrutiny while others didnt have to follow protocol. I was targeted.An individual threatened to fight me outside and nothing was done. These individuals found my number and called me and harassed and threatened me. I currently have a police report against both of...
service center
I made a tire rotation appt.first week of October it took my three days because no one answered the phone.You can't even dial into customer service no one answered.I finally dialed into the bakery who transferred me to service center to make appt which I did.I had bought four tires so I get free rotations.I had to cancel appt.and reschedule.Here we go again...
Read full complaintpackaging change for the rotisserie chickens
This is as much a suggestion as a complaint. I have been a BJ's member for over 15 years. I am a major fan of the rotisserie chickens, buying at least 2 a week if not more.
Recently, the packaging has changed form a very convenient bag that the rotisserie chicken came in, to a ridiculous two-piece plastic tray with a plastic lid. To start with, the two-piece packaging DOES NOT stay together, causing grease to leak in the shopper's cart on items, on the store floor and on the checkout conveyor belt. Secondly, it leaks in my shopping bags and in my car before I get it home.
Whichever marketing group made this decision, it was a TERRIBLE one!
management
Management at this bjs is very complacent with doing things the wrong way. They allow team members to operate equipment and machines they have no training for and potentially get extremely hurt. They allow team members to threaten other team members in front of customers. They are extremely rude. The bathrooms and floors are constantly filthy. They believe...
Read full complaintrefund on airlines submitted to bjs and not yet refunded to customer
It will be 8 weeks next Wednesday and I still have not received a refund for the airfare part of a vacation package (Sun Country Airlines cancelled all flights from PVD to PUJ). I have paid for the new airfare (American Airlines) and BJs has not credited my credit card for the Sun Country Airlines airfare. I have called India many times and find it hard to communicate with the assistants. They keep telling me that my refund has been released and won't give me the "definition" of what release means. I am about to contact the MA Attorney General's office and/or BBB since I cannot speak with anyone at BJ's other than their outsourced third parties in India.
bj's diaper
I'm very disappointed with the Bj's diaper of late. I was a big fan of them for my twins. The quality and absorbtion was on par with the big box brands. But recently, the qualtiy has gone down. The diaper is flimsy. My son didn't even pee in the diaper and the seams were starting to come apart. When he did pee, the stuffing just fell out of his diaper creating a mess. Please fix the quality issue.
chair
This complaint is about a purchase I've made on September 2019, and the manager Ms. Gladys treated me like a criminal making miss my doctor's appointment by falsely accusing me of stealing, Her supervisor later apologizes. No every time I'm shopping Ms. Gladys manager start to harass my person by following me around the store in retaliation of my internal complaint made with her manager on the same day of the incident
I fell and no one asked if I was ok
At around 10:25 I fell because the floor was slippery I laid there on the floor for a good 30 seconds bc I couldn't get up... i felt like a cow bc everyone was looking and no one said anything... I came to the table and was telling my friends and the waiter started giggling about It. I feel so embarrassed... HORRIBLE SERVICE... NEVER COMING BACK AGAIN. Also I have horrible knee and shoulder pain. You can go ahead and check the cameras!
PUBLIC HUMILIATION
overcharged
So i went to the bjs located at 180 passaic ave in kearny nj today 10/3/2019 at 7:04pm and to my surprised I'm checking my receipt i was over charged by damn near 50 dollars . the stupid cashier charged me for 9 bags of shrimp which came up to $89.91 . i only purchased 4 bags of shrimp where the hell is my money. I tried to contact the store and yet i kept...
school supplies
I am a teacher and went to Bj's located at West Osceola Parkway Kissimee Fl to buy school supplies for my students and just when I was going to pay the cashier told me that I can't buy with the teachers debit card because I didn't have a bussiness account. I'm in shock because that debit card is to buy supplies for our students I don't have an store. I am a...
Read full complaintworker service
Good Night!!! I am a loyal customer to the Bjs store and for 4 years I buy in this store every week and also when I travel every year to Port St Lucy, Florida. I have never had any complaints to any worker for the simple reason that all workers are efficient and educated, always willing to help the client. I just want to inform you that today October 1...
Read full complainttire buying and installation
I order 4 SU tires September 18th. I had an appointment Tuesday 24th and no tires where delivered. came in next day with an appointment to have tires installed. Wednesday 25th and filled out all the paperwork to have tires installed and left my car at BJ in Warrensville OH. I was then called 15 mins later from the tech stating the tires where not delivered...
Read full complaintcustomer service
On 9-27-2019 I went to your store, once there I went to the customer service desk, where I and at least 6-8 other customers were waiting to be attended to. After standing in line for approx. 10 mins, I approached the counter and ask the employee working there, If I could get a Coupon Book, The employee at that time grabbed a handful of books and asked the...
Read full complaintmilk
The farm where I always bought my milk from got hit by lightning a month ago, so no more milk ! I started buying my milk from bj's in utica . After about a month I started feeling agitated so I checked my sugar levels. My sugar was through the roof at 396 !! I looked at the label on the milk, 11grams of sugar per serving, that is unbeleivable, there is no...
Read full complaintdiscontinued items
Today we made our final visit to our BJ's store after being loyal customers since it's opening. This was not our intention when we arrived to shop today, but upon finding that items have been discontinued and/or replaced by items of lesser quality. Two specific items of concern were the Carnation Instant Breakfast and Starbucks French Roast Whole Beans. The Carnation was always majority chocolate in the case, however, if you rummaged through bin you could always find a box of vanilla, our preferred flavor, now however, you can't find either. The other, Starbucks French Roast has been replaced by a very inferior brand of French Roast, compare the beans side by side yourself. Anyway, we had a Costco just open in our area, thus your timing couldn't be worse, and your marketing research failed. Best of luck, and hey, quit trying to reinvent the wheel, you were fine rolling with what you have always done!
Aloha,
John Steelhammer
coupons
I went to BJ's on 09/20/19 and got Downey, Downey Beads, and other groceries. When I got to the register I had 2 coupon (one of the coupons I got at the desk from one of the workers). They would not let me use the coupons due to they were outdated (mixed dated coupons in a book is rediculous)- they have always given a 7 day leeway, but this time they wouldn't. I live 45 minutes from the nearest BJ's and I can only get there once a month, I live on 1 paycheck due to I am retired. Since they wouldn't let me use the coupons, I gave them all of there stuff back and went to Walmart and got what I needed. BJ's lost a $100 order over $4 in coupons. I will not renew my BJ's card due to I can wait for stores stuff to go on sale and I can use manufacture coupons and get it cheaper than BJ's (I like to buy bulk but I can buy bulk when items go on sale in other stores.
very disrespectful deli employee
I came in to get some meats an cheeses from the Deli with my daughter an this one employee was very loud, rude an disrespectful. He kept on staring at my daughter (who is 15) in a very disgusting manor, when i kept stepping in front of my daughter to block him from staring at her, he then preceded to stare at me like he was going to do something. On top of...
Read full complaint
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