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Birch Communications / Deceptive practices & Hidden fees

1 Aurora CODenver, CO, United States Review updated:

Birch Communications is the worst telecommunications company in the world, even tops Verizon for the absolutely outrageous fees and dishonest dealing. They don't bother to tell you that it takes them ( no other telecommunications company takes as long) between 30 -45 days to port over a telephone number. And if you don't happen to have a cell phone you are just out of luck. They don't tell you that when you become customers of theirs that you are locked into a year long contact with their lousy company. They charge you $400.00 if you don't keep their phone service for a year, even sending your name to a collection agency before they tell you about the charge, even through they are the ones that don't tell you that you have to keep it for a year to not be charged that fee. Also they are not helpful even when you are new customer calling to find out when your number is going to be ported over, they tell you to call your old company and find out. They would not bother themselves to call for you, showing their contempt for you their new customer. That should of been a warning to me, but didn't realize till too late and became stuck with them. Stay far away from this company unless you like to throw away your money.

Jun 5, 2015
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  • Ti
      6th of Jun, 2015
    0 Votes

    Hello, Im sorry to hear about your issues but I did want to reach out and see if I could escalate your concerns. Please send me a email with your contact info and your account info and I will follow up. Thanks. Tim Phelps, Director of Marketing Communications, Birch.

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