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Bharti Airtel / unethical behaviour - misusing customer data

1 India

Airtel pushes customers using Smartphone to use "MyAirtelapp" to check on the mobile plans, data plans and pay bills etc. It is believed that "Airtel Payment" through "Airtel Payments Bank" is only for making payments, and Airtel doesn't have any authority to create any Savings Bank Account on its own.

If correct, recently UIDAI banned Airtel from misusing customer information in opening such accounts.

If such savings bank account is created, Airtel need to pay interest as per law for any savings bank account.

Feb 7, 2018

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