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Bensons for Beds / igel mattress

1 United Kingdom

a nightmare with Benson for Beds from the Start.
I went into the showroom and tested out an iGel mattress and was so impressed with the mattress support and comfort that I bought 2 x King size and 1 x double.

but when I received them, one of the king size mattresses was completely different feel from the other king size and different from the showroom one.

I went to the store to complain and was advised that the mattress had to settle. I advised them that the mattress was too soft and that it dipped in the middle and was like sitting in a bucket and it felt different from the other mattresses which I bought, and the other mattresses had more support and you did not sink in the middle.

after many phone calls and been kept on the phone for over 2 hours at a time and been charged large amounts of money by my telephone provider, Benson for beds sent someone round to inspect the mattress but his account of events was different from mine and I had proof of CCTV but even with this proof Benson for beds said they had to go with the report and the report said the mattress was not faulty even though I had footage of the person struggling to get off the mattress as the mattress is too soft and sinks in the middle.

Benson for beds said I can change the mattress but had to pay 10% charge and the difference towards another mattress. I told them I wanted the same mattress that has the same consistency as the other mattresses I bought and the one in the store. but for me to do this I would have to pay extra £200.

Benson for beds rarely responds to emails and you are kept on the phone for over 2 hours at a time. I have approached the furniture ombudsman for assistance but after reading reviews I do not hold much hope as it seems like the ombudsman mostly sides with Benson for Beds.

and after reading other reviews it looks like this is a common issue with this mattress and that the inspector sent out always says no fault with mattress as he works for Benson for Beds. if I could start over looking for a mattress I would not go to Benson for Beds as they are only interested in profit. I would not recommend buying from Benson for beds as if things go wrong it will cost a fortune to try and resolve

Ke
Jan 12, 2019

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