Bell Canada / poor service!
I wanted to share my disappointment and dissatisfaction with the "service" provided by Bell Canada. My husband and I relocated to Canada almost one year ago. On arrival, we decided to each get cellphones rather than a landline. We visited the local Bell World store and bought two exact same cellphones, with the exact same cellphone plan. We were also "talked into" buying the extended warranty, as the representative told us that it covered all screen damage and, in his words, the screen would definitely be damaged before the 3 year contract was up. Initially, I had no issues with my phone, but my husband had problems with dropped calls and no reception from day one. He persevered, figuring that maybe it was the area he was in. Nine months after buying our cellphones, my husband was unable to get his screen to come on and took it into the store for repair. He was told that the phone would be sent away and it would take 4-6 weeks, but if any evidence of physical damage was discovered then he would not be covered. He was also told that, although he was covered for a loaner phone, there were none available. He was not happy, but agreed to have it sent out for repair and go without a phone - even though he still had to pay the monthly bill for a phone he couldn't use. Five days later, I discovered the exact same problem with my cellphone - the screen would not come on. I went to the Bell World store and was given the same information as my husband, but refused to leave without a loaner phone. Miraculously, they "found" one and I at least had a phone to go on with. My husband's cellphone was repaired and returned after 5 weeks and was covered under the warranty. However, after 6 weeks I called to inquire about my cellphone and was told that it was not covered and would cost me $120 to have it repaired. How can this be, when we had the same warranty and the same problem with the phones? More to the point, how can they justify selling phones that break down, with the exact same problem, after only 9 months? What makes me even more mad is the fact that we were specifically told that the warranty WOULD cover such issues. I have told Bell that I will not pay to have the phone repaired, so it looks as if I will be stuck with a phone that I can not use, but have to pay for. I will NEVER be a Bell customer again.
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