Belk's Mayfaire Store in Wilmington NC / reprimanding an employee in front of customers
Friday, june 26, 2009, I went shopping to buy an outfit and shoes. While in the shoe department, a nice young man (Charles bowden) waited on me. He's always waited on my daughter and i, he's artistic and has good taste along with being friendly. I showed him my new outfit and he was pulling shoes to show me what would look nice with this outfit. I decided to try on five pairs.In the midst of him helping me, the sales manager by the name of beth, started yelling at him and asking why he didn't get done what she asked him to do an hour before. I got so upset, I kept apologizing to him. Finally, I turned to her and said he is waiting on me! I didn't buy any shoes and told charles I was so sorry. My hands were shaking, I was so upset. If he did something wrong, why didn't beth wait till he was done waiting on me and then take him in the back, away from customers to reprimand him. I went to the ladies department to pay for my clothes and the sales clerk told me she would call the manager. I explained to the manager or assistant what happened and all she said was i'll take care of it, don't call corporate office. After she left other employees indicated this is the treatment they get from management. It's clear to me your managers and assistants need to be trained on how to treat employees with respect to accomplish tasks! What was supposed to be a carefree fun day of shopping at belk's turned into a complete daymare for me.
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