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1.6 377 Reviews

Belk Complaints Summary

53 Resolved
314 Unresolved
Our verdict: With Belk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Belk reviews & complaints 377

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2:02 pm EDT
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Belk men's department - kerrville tx

Today I went into Belk with my fiancé to look for some clothes to him. He chose two pair of shorts to go try on so we entered the 'Fitting Room'. He went into one of the changing bays and I sat by the mirror that is for people to come out and use. After deciding that we were going to get the shorts we both walked out of the 'Fitting Room' where another customer yelled to the employees, "is this the males changing room" and they replied "yes!". So I turned around and looked up at the sign which said, "Fitting Room"... not women or men's. No gender specification was anywhere to be found. So I explained that I was just sitting outside of the door so my fiancé can show me what he tries on. An older lady who was an employee then made a scene by calling me out and saying "some men feel uncomfortable with other women in there! That's why we don't allow women to be in there." At this point people were gathered around listening to this employee raise her voice at me because I walked into the fitting room and sat there for two minutes. I was extremely humiliated. The lady went on to say more things so we just put our item on the table and left. I will never shop her again.

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6:37 am EDT

Belk store manager not giving me gift card

I quit working as a part time associate at Belk before Christmas in 2016. I continue to shop at Belk. I got up this morning to go to the Charity sale to buy some Lily Pulitzer items since they would be 20 off. I bought my charity day ticket and went to the other door to get my gift card since I got there at 6:05. The store manager Beth was handing out gift cards to people in line. I got in line and showed her my Charity Day 5.00 ticket and she looked at me and said I couldn't have one, a gift card. I said I don't work here and she just smiled. Needless to say I will call Raleigh if I want something or go to the Coastal Grand store but I won't support that store again!

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11:38 pm EDT
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Belk clinique makeup

I bought 186 dollars worth make up from clinique inside your store that sale went great so I returned to buy a concealer & mascara the lady was extremely rude I didn't know what color to buy I ask her for samples to see she claimed they didn't have none i ask her twice to help find the rite color she then insisted I buy what she thought was the color & she said if not I could return it well she was on her phone texting or playing the whole time so she never tried to help me so I bought what I thought was my color & mascara OH MY GOD SHE sold me the mascara they let people try on I got home realized what the lady done & immidently returned she was even ruder she told me if I had a problem take it up with corporate &refused to swap the mascara she was having a bad day & took her anger out on me 100% I love belk & clinique but this experience makes me want to go else where

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10:32 am EDT

Belk treatment of a customer

4/15/2017 @ Gaffney Belk Store, Gaffney SC

Witnessed a confrontation between two customers. One customer evidently thought she had preferential treatment from store mgr Mr. Tyler. She physically tore through a dressing room cubicle after the other customer because she overheard her say a curse word.She physically pushed the other customer's door open and begin screaming at her. This woman went out into the store screaming for Tyler and demanding the other customer be removed from Belk because she was a frequent shopper that spent LOTS of money. Guess what? Belk staff handled this so poorly! Police called. Belk Asst Manager had Police escort the attacked customer out of store. This woman had another woman and a child with her. The "frequent customer" caused a unbelievable scene demanding the other customer be forced out. The customer she attacked stayed in the dressing room and continued with her child. Other customer that was attacked needs to sue ALL of Belk! I'll testify! I really hope you guys rectify this mess. PS after that, we didn't buy anything but the woman they escorted out did.

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1:29 pm EDT
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Belk store problems

Every time I come to shop it is extremely hot in the store that I start to sweat. This company makes so much money and they can't fix the air conditioning to work. Especially since we are in the south with the hot springs and summers we have. I have mentioned to managers about how hot it is and they don't seem to care. I may never return to this store.

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12:33 pm EDT
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Belk bad customer service

Had to wait 60 days for warranty ring sizing, waited took my ring to store was sent out 3/14/17, no body called me ever, I called to check on it 2 weeks later was sent back to store in sized because paper work was done in correct by store, called today 4/13/17 was told it would take a month for sizing and worried they have 60 days limit on items, no help just telling me to keep calling back, poor service and this is my wedding ring which was blessed by Rev. May not be important to them, but it's very important to me, very unhappy with my service, I do shop here and have belk credit card, very unsatisfied

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2:02 pm EDT

Belk tore associate (tracey quick)

Apparently something significant occured between this young lady and a "friend." I understand she may have been upset but there are 2 sides to every story. She allegedly works for your company. If this is to be true, I will never visit this store knowing there are very unprofessional people who are employed there. I will let me friends know that such a rude individual who represents your company works there and it's okay to act such way. This makes the company look bad. If law enforcement is involved, then let law enforcement do their job. In addition the perpetrator was taken into custody for driving under suspension and breach of peace, nothing in reference to a stolen car. If this individual does not work for your company, I apolgize for using your time.

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1:26 pm EDT

Belk belk employee

Ouida Brumfield, an employee of Belk in McComb Mississippi, insulted my mother who is a senior citizen. My mother asked why didn't they have polo dresses in the misses section like they did in the other belk stores. She told my mother that she can go and look somewhere else if she didn't like it. My mother then asked her who did she think she was talking to and she then read my mother's name off of her credit card. She was very rude and also told her that she can tell the manager and that she didn't care! My mother has high blood pressure and did not deserve the verbal abuse that she received from this lady! Now her pressure is up and she is very upset!

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5:00 pm EDT

Belk not allowing coupons to work with "bonus buys"

I went to Belk on April 1, 2017 with my grandmother. She paid for everything since she wanted to give her dear broke granddaughter a fun day. She spent well around 130 dollars. She had 3 coupons and not a single one worked because there were too many bonus buys. I think that is absurd. Some of the bonus buys aren't even that much of a buy! If someone spends well over $100 and they have coupons the coupons should work. I'm sorry that practically everything you sell is a "bonus buy", but really would it kill your company to allow my grandma's $10 off $20 coupon to work on a $130 purchase? Your employees are great and I truly do enjoy interacting with them, but I don't appreciate not a single coupon working. I don't see myself shopping here often in the near future unless this is changed. Have a nice day!

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11:01 am EDT

Belk catalog sales

Belk catalog sales do not allow for PO boxes to be accepted when ordering from the catalog. Not everyone has a mailbox receptacle. I ordered a sweater from the catalog, and I have a PO Box. Belk told me to order the two day shipping if I want it delivered to me. Why are PO Box renters penalized for having a PO Box? Why should we pay more to order from their catalog? I am not putting a mailbox up just have my mail stolen again! That sounded like a scam to me! Pay more for your shipping and maybe they might actually deliver it to the actual address! Not a good business practice!

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1:39 pm EDT
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Belk black 3/4 length wool coat (ann kline)

I was in the Belk store in Seneca, SC today and found this coat on the 75% rack of sale clothes. It didn't have a price tag on it so I went to the desk up towards the front to the right of the cosmetics going in the front door and
asked if the sales lady could get me a price on it. She says she called the manager and he (or she) told her to look on line and pick the lowest price on Ann Kline Wool coats which was $129.00 which was full price. I told her this coat was on the 75% rack and there wasn't another coat in the store and in mid March I couldn't pay full price for it. I asked was there no % off on it and she said no I would have to pay the online price she found which wasn't even the same style coat I was trying to buy.
I told her I couldn't pay $129 for a wool coat to hang in my closet for 7 or 8 warm months before it was cold enough to wear it.
She then walked off and left me standing there with 2 items I needed to pay for looking for someone else to help me.
I have shopped at this Belk store for at least 30 years and always had good service. I don't expect any special treatment but would like to be treated
as a good customer.

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7:23 pm EDT

Belk customer service

I went to belk store number 0025 register 0019 in the friendly shopping center tonight 3/14/17 at 7:28pm. Associate Candice Pauline associate number 016748 was at the register by the door on the right with a nasty attitude to be a manager. I purchased 2 polo shirts from the boys sections and I asked Candice was everyone off because there was no one in the boys department, the womens department, the men's department and the department before her. Candice responded with a sarcastic response that there was a sign in the kids department stating go to the next register which it wasn't and started frown her face like she had an attitude. I could tell she had an attitude by her tone but I spoke to her nicely and advised her I was just asking a question. Being that she was a manager I expected a better attitude. That was not good customer service and almost made me not purchase my items when I come to this location at least twice a month. Next time I will probably choose another location due to her attitude. Thank you.

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9:36 pm EST

Belk poor customer service

I reside In Richmond, VA and decided to visit your, Williamsburg location to make a couple of exchanges and on items I received for a baby shower. I initially went straight to the children's dept, and all registers were closed, so I picked up larger sizes and took them to the nearest open register (cosmetics). Upon my arrival, there was an older Caucasian lady working that greeted me and asked if she could help (great) then I informed her that I needed to make a return (I had a receipt) and an exchange for another item I didn't have a receipt for but it was only for a larger size. The lady immediately began to tell me that your store does NOT allow exchanges or anything without a receipt. I explained that these items were gifts and I was not given a receipt. She continued to tell me this over and over again as if she felt I was trying to get over on her. I then told her to just return the item that I had the receipt for and I would take my business elsewhere. Upon doing this, I read and informed her of your return policy (via the back of the receipt). She then called a manager and inquired about if I could exhange my item for a larger size. I've never felt so humiliated and judged doing a return. I'm originally from Martinsville, VA and BELK has always been one of me and my families favorite stores to shop. I was so excited to have one close by that I could purchase items for my 2 year old and now 8 week old son BUT it's pretty clear that I WILL NOT be returning to this location or another BELK period. Ohhhh, and on the way out I saw another employee YELLING at a customer at the EL counter. It was so bad that another customer began recording it. I'm so hurt to have to part ways with, BELK but I cannot spend my money where I'm not respected! If you have any further questions, I can be reached via email at...

[protected]@gmail.com

Thanks for your time,
Kimberly

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2:07 pm EST
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Belk overcharges

Hello,

I made a purchase online order#[protected], My total was 59.38 and you people have 5 pending charges on my account, and it is holding up my money. I will not ever order from you all again. I have been a customer with you all for a long time and I have never endured this. I spoke to someone name Naresha and she was not empathetic at all. She stated I would have to wait 4-7 business days before I could get the pending amounts dropped. I need someone to contact me regarding this ASAP. Thanks

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Jasondh
Morristown, US
Dec 01, 2021 11:33 pm EST
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The SAME THING happened to me too. On Black Friday I was proud of myself for getting such a bargain with Belk. I got 3 pairs of jeans, 1 hoodies, 3 shirts and a jogging suit for $144. Well then these other charges started coming out of my checking account. One for $48 and the other $62. The invoice Belk sent me made zero sense because none of the prices were accurate. I clicked the order number and it directs me to a page that says I haven't placed an order yet. Its making me feel I was deliberately ripped off. Is Belk robbing people?

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9:13 am EST

Belk product censorship

As a child growing up in Charlotte, NC virtually ALL of my clothing - as a toddler, through teen years and beyond came from Belk. Then, as a parent of four children, our entire family has shopped at Belk for years; thus, I have invested in (and trusted) the Belk brand for quality and value for decades. However, I am astonished at Belk's decision to discontinue products associated with Ivanka Trump. As a male, I would still be a buyer of such products for the women in my life - should I so choose. However, THAT is precisely the issue - choice. The consumer has a vote - a vote to shop with whatever retailer he or she chooses. If I choose NOT to purchase any product, for political reasons or otherwise, THAT is also a right. Whether I supported (or voted for) Donald Trump is irrelevant. The implication of this policy move by Belk is deeply troubling and without justification. Therefore, unless and until Belk (or any other retailer) ends its ludicrous attempt at political correctness, I will not shop with them - and, I have encouraged all of my family to follow suit. Respectfully, please think this policy through and reverse your corporate decision...

Sincerely,
B. H. Bridges
Greenville, SC

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dontwantto
, US
Apr 02, 2017 2:06 pm EDT
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I agree. I don't like corporations dumping their political views on me. Dumping Ivanka Trump line is pure politics. I'm sure Belk wouldn't do that to an Obama or Clinton product. I'm done with political correctness and with Belk.

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9:16 am EST

Belk removal of ivanka trump

Belks is my favorite store to shop for my clothing, unfortunately, now I have to boycott you. Ivanka Trump has not done anything to deserve this. Her dad is president not her. Why should she suffer because of her dad! I can't believe Belks would do this to her. I am so disappointed! I am paying off my Belks card and will not shop at Belks again.

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11:32 pm EST

Belk removal of ivanka trump clothing

Have you totally lost your mine? Did you not see how the south voted? For you to blame the child for your dislike of the father is a insult to all children. Just like the Dems were shocked to lose the election, you will be shocked to lose your customers. Dillard's just became #1. So you won't let me send because it is to short of a message. How many times do I need to say you are stupid

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10:38 pm EST

Belk Dropping Ivanka Trump

I have been a loyal Belk customer for many years. However, I am very disappointed in Belk taking action against the Ivanka Trump line. What's wrong with you, Belk? This is our First Family! I don't get it. The good news is there are many more places to spend my money. I will not be back to Belk and will share with everyone how Belk has treated Ivanka. Shame on you, so so disappointed. Goodbye Belk. #StopDontShop

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6:50 pm EST

Belk removal of ivanka line

I can't believe a company like Belk would bend to the will of a hate group like wallet grab.Well, yall obviously don't know your customer base!
Wow, I am in total disbelief! Also, I personally know 20 or 30 people that will not buy from your stores anymore including myself!As we say in the south :"yall done opened up a can of worms " good luck with that!

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pobarjenkins
Minneapolis, US
Feb 12, 2017 1:04 am EST
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You cannot prove or dis-prove that their reasoning was politically motivated. Either way, they decided that it made more business sense to drop the line. It is most likely that the sales were not sufficient to keep it selling.

While Belk is based in the south, it sells online all over the United States.

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Niki Taylor Harris
, US
Feb 10, 2017 3:12 pm EST

Considering the fact that Belk is based in the south and that Trump carried the South, yes, I think they will miss her as well as the many others who are tired of being pushed around by the far left in this country.

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pobarjenkins
Minneapolis, US
Feb 12, 2017 1:04 am EST
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While Belk is based in the south, it sells online all over the United States.

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LadyScot
, US
Feb 10, 2017 7:51 am EST

They won't miss you. When sales lag on a designer, every retailer will cull it back. It is called supply and demand.

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11:02 am EST

Belk Ivanka Trump

I am a Belk cardholder and a loyal customer. I have 4 kids and primarily shop at Belk for our families clothes and shoes. Due to this new announcement regarding the discontinuation of this line of clothing to appease some individual's political opinions, regrettably I will no longer be a customer. Shame on you BELK! You really need to consider who your primary customers are and stay out of politics.

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pobarjenkins
Minneapolis, US
Feb 12, 2017 1:35 am EST
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Clearly it made business sense for them to drop the product. I'm sure with your loss there may be another gain

Belk Customer Reviews Overview

Belk is a popular online retailer that offers a wide range of products, including clothing, shoes, accessories, beauty products, home goods, and more. The website has received a significant number of positive reviews from customers, highlighting its excellent customer service, high-quality products, and user-friendly website.

Many customers have praised Belk for its fast and efficient shipping, with most orders arriving within a few days of purchase. The website's easy-to-use interface and intuitive navigation have also been commended, making it easy for customers to find what they're looking for and complete their purchases quickly.

Belk's product selection has also received high marks from customers, with many praising the website's wide range of options and high-quality products. The website offers a variety of brands and styles, making it easy for customers to find exactly what they're looking for.

In addition to its excellent products and customer service, Belk has also been praised for its competitive pricing and frequent sales and promotions. Customers appreciate the website's affordability and the many opportunities to save money on their purchases.

Overall, Belk is a highly recommended online retailer that offers a great selection of products, excellent customer service, and competitive pricing. Whether you're looking for clothing, home goods, or beauty products, Belk is a great place to shop.

Belk In-depth Review

Website Design and User Experience: The Belk website boasts a sleek and modern design that is both visually appealing and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categorization of products. The search function is highly efficient, delivering accurate results in no time. Overall, the website design and user experience are top-notch, making it a pleasure to shop at Belk.

Product Range and Variety: Belk offers an extensive range of products across various categories, catering to the diverse needs and preferences of shoppers. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, ensuring that customers have plenty of options to choose from. Belk truly excels in providing a wide product range and variety.

Pricing and Discounts: Belk offers competitive pricing on their products, providing great value for money. The website frequently features discounts and promotions, allowing customers to save even more. Additionally, Belk has a price match guarantee, ensuring that customers get the best deal possible. With attractive pricing and generous discounts, Belk is a budget-friendly choice for shoppers.

Customer Service and Support: Belk prides itself on delivering exceptional customer service and support. Their knowledgeable and friendly staff is readily available to assist customers with any queries or concerns. The customer support team can be reached via phone, email, or live chat, ensuring prompt and efficient assistance. Belk's commitment to customer satisfaction is evident in their outstanding customer service and support.

Shipping and Delivery: Belk offers reliable and efficient shipping services, ensuring that customers receive their orders in a timely manner. The website provides clear information on shipping options, including estimated delivery times and costs. Belk also offers free shipping on qualifying orders, further enhancing the shopping experience. With reliable shipping and prompt delivery, Belk ensures customer satisfaction.

Return Policy and Refunds: Belk has a flexible and customer-friendly return policy. They offer hassle-free returns within a specified timeframe, allowing customers to return or exchange products without any difficulty. Refunds are processed promptly, ensuring a smooth and seamless experience for customers. Belk's transparent and customer-centric return policy is commendable.

Quality of Products: Belk is known for offering high-quality products that meet or exceed customer expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions. Belk partners with reputable brands, ensuring that customers receive products of exceptional quality. The commitment to quality is evident in every aspect of Belk's product offerings.

Customer Reviews and Ratings: Belk encourages customers to leave reviews and ratings for products, providing valuable insights for potential buyers. The website prominently displays customer reviews, allowing shoppers to make informed decisions based on the experiences of others. Belk values customer feedback and uses it to continuously improve their products and services.

Loyalty Programs and Rewards: Belk offers a loyalty program that rewards customers for their continued patronage. Members of the program enjoy exclusive benefits, such as early access to sales, birthday rewards, and special discounts. The loyalty program enhances the overall shopping experience at Belk, providing additional incentives for customers to choose Belk over competitors.

Social Media Presence and Engagement: Belk maintains a strong social media presence, actively engaging with customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and customer testimonials, fostering a sense of community and interaction. Belk's social media engagement enhances the overall shopping experience, allowing customers to stay connected and informed.

Overall Shopping Experience: Shopping at Belk is a delightful experience from start to finish. The website design and user experience are exceptional, making it easy to find and purchase products. The wide range of products, competitive pricing, and generous discounts ensure that customers get great value for their money. The outstanding customer service, reliable shipping, and customer-friendly return policy further enhance the overall shopping experience. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a standout choice for shoppers.

Comparison with Competitors: Belk stands out from its competitors in several aspects. The website design and user experience are superior, providing a seamless and enjoyable shopping experience. The wide product range and variety, along with competitive pricing and generous discounts, give Belk an edge over its competitors. The exceptional customer service, reliable shipping, and customer-friendly return policy further differentiate Belk from its rivals. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a top choice among shoppers.

Accessibility and Mobile-Friendliness: Belk ensures accessibility and mobile-friendliness with a responsive website design. The website is optimized for various devices, allowing customers to shop conveniently on their smartphones, tablets, or desktops. The text and images are appropriately sized and formatted, ensuring a seamless browsing experience for all users. Belk's commitment to accessibility and mobile-friendliness is commendable.

Security and Privacy Measures: Belk prioritizes the security and privacy of its customers. The website employs robust security measures to protect sensitive information, such as encryption technology and secure payment gateways. Belk also has a comprehensive privacy policy in place, outlining how customer data is collected, used, and protected. Customers can shop with confidence, knowing that their personal information is secure with Belk.

Company History and Reputation: Belk has a rich history and a strong reputation in the retail industry. With over 130 years of experience, Belk has established itself as a trusted and reliable brand. The company's commitment to quality, customer satisfaction, and community engagement has earned them a loyal customer base. Belk's long-standing history and positive reputation contribute to its appeal as a reputable retailer.

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Contact Belk customer service

Phone numbers

+1 (866) 235-5443 +1 (800) 669-6550 More phone numbers

Website

www.belk.com

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