[Resolved] Be2 / unauthorized credit card charges

South Africa

I am Risimati Petrus Lebisi phone number [protected] or [protected] email no. risimati.[protected] or [protected] banking with ABSA BANK, on the 22 December 2018 i authorised singles50company to deduct the amount of R396, 00 from my account as monthly installment and was done. on the 22/01/2019 at 22:01:56 the company (be2singles50) deducted the amount of R1, 999.00 in my account without my consent nor arrangements and no longer R396.00. i went to the bank for inquiry and i was told that the account which was used on the 22/12/2018 was used for the 22/01/2019 weather authorised or not it will go through using the same information i used before on the same account . i request for a refund because i was not aware that such huge amount from R396.00 to R1, 999.00 is a very big difference and i want to register for my kids and i dont have money now, can i have a refund please ?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Be2 Customer Care's Response, Jan 25, 2019

    Our customer service team will contact you to resolve this matter directly; on behalf of be2 and Singles50.

Jan 24, 2019

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