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Truist Bank (formerly BB&T Bank)

Truist Bank (formerly BB&T Bank) review: Class action lawsuit 70

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Author of the review
2:12 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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What is there NOT to complain about at this point? Browse this forum and you will find it all. Just how low will one bank go? BB&T will show you.

My post on this complaints board is at this link:
BB&T Bank — They will flat ruin you!

Here's a link you may find of interest:
www.lieffcabraser.com/consumer/bbt.htm

They are investigating BB&T complaints now. Share your story with them for a class action lawsuit.

With all that BB&T has done for us? We should return the favor don't you think? What's that they say..."Turnabout is fair play"?

Best of luck to us all,
D. Garner

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

70 comments
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Debra Snyder
, US
Dec 07, 2022 2:20 am EST

Have a small business and Percival account. Recently got new Truist cards, accidentally used business accounts card to pat this month's bills and some small charges. My fault, made mistake used wrong card, but instead of declining charges, it just kept taking them

Result 13 overdraft fees in two days $468.00

I pleaded my case and asked why, said I wanted the card to have a limit, then decline, they said they don't do that on business accounts, they don't give you a choice to limit transactions and deline them. Pretty good racket at $36.00 a pop. Now 1500 overdrawn and no way to put limit on payouts.

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Uleev
, US
Jul 06, 2023 12:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same exact thing happen to me.

Had to close my account. Lost work behind it.

Too hard to get a loan but to easy to get fees

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Robbrussjr216
, US
Nov 22, 2022 2:43 pm EST

They overdraft my account at least 1,200. I dont know how or why, I even stop everything that was overdrafts my account. But it still was being overdraft. I even went to the branch banking location on pilot house in newport news va to try to get them to put me on overdraft protection, so I could get a handle on everything, only for them to tell me I didn't qualify for overdraft protection. So it just stacked up, I left and open a different banking accout with someone else and explained to them the situation and they thought its was absurd. Right now they have a collection on me, I had been with them from 2008 to 201017 when all this mess was occurring. At one point I thought they were on some ponzi scheme, like giving out more then they could allowed to be borrowed and overdrafting certain customers to compensate their lose. Who knows, just my theory or opinion.

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Ptfitty
United States, US
Oct 20, 2022 7:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had two mobile deposits at the new Truist bank I hate. The first was from a personal check approx $2k I could understand a hold for ten days on something like this. The second was from insurance company from hurricane IAN payout. Business check! Again a ten day hold?! Why? The super easy commercials says next day funds availability if you use mobile direct deposit. I'm glad I didn't need the money right away and I'm glad nothing overdrafted as well assuming funds would be available the next day if deposited be 9 pm the day prior. I want to sue Truist for miss leading with their commercials! Why not just say we need to have a hold on each check so we can be active in the banking world.

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Dorothy Luizzo
, US
Sep 18, 2022 12:34 pm EDT

I am extremely upset since Truist took over BB&T. So many problems. You are supposed to trust a Bank with your money, Truist I can't. Since Truist took over I have had SO much fraudulent activity, and no one answers the 1800 number and every day there are new faces in my local bank who haven't been able to take care. They are understaffed. They also have posted fraudulent activity that happened after debit purchases and have charged me so many overdraft fees for purchases that I had money in my account to purchase. If I didn't have money in my account, I would not be allowed to make a purchase. Everyone that I speak to has given me a different story. I met with the manager at my local bank, Ben, who agreed this was not right, and he filed a claim. He told me I would get a credit for the fraudulent activity and all of the overdrafts. He told me within 3 days my account would be in the positive. He lied and it never happened. I wrote to the Better Business Bureau because who do I turn to? I also opened an account with a new account. I can't close my Truist account since my disability check will be deposited this month. To my surprise, I checked my Truist account and found another fraudulent activity on my account and since it is Sunday, I cannot call the Bank. It is impossible to contact their fraudulent department because they do not answer. I was told they are understaffed, many people are complaining about the same problem, overdraft fees and fraud activity.

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Brandon C
, US
Aug 02, 2022 9:30 am EDT

Truist has their software set up to make you go negative for the purpose of charging you overdraft fees. Since this merger, is used to have SunTrust, I have been repeatedly charged fees because of how their system processes the posts of a transaction. I can have a posted balance that’s positive yet still have been charged overdraft fees. They also predate postings, meaning when I look at a specific transaction the transaction date and the posted date are the same. Meaning that their system is predating it to catch you negative. I have been charged hundreds of dollars in overdraft fees the last two years. To the point it go so bad I recently changed banks to Capital One where I have my credit cards at.

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Val1382
Los Angeles, US
Aug 06, 2022 2:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Brandon C

Yes. I’ve reported this. I’m looking for an attorney to do a class action lawsuit. I closed my bank account with them and kept Capital One. Never had a problem with SunTrust or Capital One. Prior to closing my account in called to ask if I’d have access to my bank statements if I closed my account. The representative told me yes. I closed my account and when I reported them to the BBB, the North Carolina Consumer Board and the FDIC they unmediated revoked access to my online banking.

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Amy R Bryan
, US
Aug 25, 2022 1:22 am EDT
Replying to comment of Brandon C

This bank is now horrifying I have been charged 43 overdraft fees since this bank merger. I have reported Truist to the CFPB now 8-10 times and nothing ever gets resolved.

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Val1382
Los Angeles, US
Aug 25, 2022 1:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I closed my bank account, but before I did, I asked the representative, if I'd have access to my statements. They said yes. They literally locked me out of my account. I've requested my statements, and they refuse to send me my statements!

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Dorothy Luizzo
, US
Aug 31, 2022 10:45 am EDT
Replying to comment of Brandon C

I am having the exact same problem. How do I get help?

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Dorothy Luizzo
, US
Aug 31, 2022 10:48 am EDT

I am having the same problem and will get a lawyer if they do not fix my account.

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Baerbel Kavanaugh
University Park, US
Jul 31, 2022 1:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I opened 2 accounts with TRUIST, checking and business. Within just a few weeks my business account was hacked and someone deposited a fake $4,500 check. So it was temporarily closed for investigation. Then I was notified that BOTH of my accounts will be closed permanently. I went to my branch and was basically accused of being the perpetrator of the fraud. It was absolutely insulting and offensive and the accusation was made without proof.

The person who deposited the false check lives hundreds of miles away. I myself cannot sign into my account without a CODE VERIFICATION, but that person obviously bypassed the same. Also, my phone is recognized and registered with TRUIST, yet they allowed access via an unregistered phone. Clearly their own FIREWALL IS INADEQUATE and they have the audacity to blame a client. I have had accounts with other banks for decades and never had an issue. TRUIST is bad news. Stay away!

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Linda C Mills
DAWSONVILLE, US
Jul 19, 2022 2:42 pm EDT

I am a victim(customer). Elderly and on a fixed income. 2nd time my acct has been debited with fraudulant charges. $250+-. Was told they would loan me the money while they investigated. It would be in my account in 5 business days. Meanwhile, i'm broke. Have no backup money. Have an auto-immune disease that feeds on stress. I will run out of groceries soon. I'm closing my acct and hiring a lawyer. Good bye Truist. You will not touch another penny of my money. I'm ashamed of the federal regulatory agency that governs you.

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kb71
, US
Jun 15, 2022 1:47 am EDT

YES! I was a Suntrust customer for decades. Since they've switched to Truist, I have lost over $1000 total in overdraft fees. There is something shady/unethical about the way the choose to withdraw transactions. Some show as pending and reflected in the stated balance. Then later they are withdrawn and were not really reflected in the balance shown. I NEVER had issues like this before. I am closing my account.

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Val1382
Los Angeles, US
Jul 22, 2022 11:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of kb71

If you have been charged overdraft fees they are doing a class action suit investigation. Please go to https://topclassactions.com/lawsuit-settlements/investigations/overdraft-fee-class-action-lawsuit-investigation/ and fill out the form.

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Dorothy Luizzo
, US
Aug 31, 2022 10:53 am EDT
Replying to comment of Val1382

Can you tell me how to get help. I keep charge of my account and am supposed to have protection against overdraft fees and they just charged me 3 overdrafts when my account was in the positive.

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Val1382
Los Angeles, US
Sep 19, 2022 8:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Dorothy, sorry. I’m just seeing this. You would need to get all of your bank statements together for at least the last 6 months. You can try contacting an attorney that does lawsuits. However, it is hard if you’ve closed the account. They honestly refuse to send bank statements.

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MWolfe
Mint Hill, US
May 23, 2022 5:43 pm EDT

I was charged excessive nsf charges for transactions that all cleared fine under BBT systems. I then withdrew about a 50 balance so both my accounts were at -0- and dropped letter in my BBT branch to immediately close accounts. Bank failed to close account. No other charges should have went thru because I changed my Direct Deposit to a new account. Some auto charges for streaming services did not get updated fast enough then Truist rekeyed into new Truist system using different dates. Item that were paid with no issues were removed and order of payments changed to create the most excessive fees they could charge. Automatic charges that come out monthly for streaming services (5-9 dollars each) all came with a 35.00 overage fee. They are charging over 400.00 in overage fees to me. Their business practices are horrific!

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MzHolmes
, US
Apr 29, 2022 2:32 pm EDT

After the BB&T PNC merger one of my accounts was scammed and Truist froze ALL of my accounts while they investigate in case I was involved in the scam! I’ve been a BBT customer for 25 years and that meant nothing to Truist. It’s been over a month and my accounts are still frozen. The scam took place in North Carolina at an ATM. I live in Maryland and was no where near North Carolina a month ago. That did not matter to Truist. I just called to get the status of their “investigation” only to be told the affidavit I signed inside a Truist bank a month ago has never been acted on. Of course this was after sitting on hold for over an hour. There has been no investigation and once the affidavit is actually linked to my claim, the minimum investigation time is 3 months. So needless to say I will never do business with Truist again and as soon as this “investigation” is over I will be closing all of my accounts with Truist. They are horrible. A 25 year relationship gone in a matter of days!

So Truist knowingly allows scammers to deposit fraudulent checks at ATMs and then knowingly allows the scammers to immediately start withdrawing funds from the fraudulently deposited check to then realize the deposit was fraudulent. Then they freeze the accounts of the law abiding citizen they’ve done business with for 25 years! Why am I being penalized because of their inadequate quality control?

Stay away from Truist!

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Jbattige
, US
Apr 21, 2022 1:08 pm EDT

Since BB&T switched to Truist I have lost a ton of money from them due to there own negligence! When we had no access to our own accounts because their system was down they repeatedly hit us with 100s of dollars in overdraft fees that we could not correct because of no access to our own money! Now their systems are up and running but they are leaving charges pending for weeks even though it has cleared with the recipient just so they can hit you with overdraft fees again! I want to sue them immediately!

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Jan Lee Kong
, US
Mar 08, 2022 7:30 pm EST

Thank you. I hope there is a class-action lawsuit against Truist. This "bank" should not be allowed to be in business.

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Val1382
Los Angeles, US
Jul 22, 2022 11:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

If this is in regards to overdrafts there may be. If you have been charged overdraft fees they are doing a class action suit investigation. Please go to https://topclassactions.com/lawsuit-settlements/investigations/overdraft-fee-class-action-lawsuit-investigation/ and fill out the form.

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Lynne Sawyer
, US
Sep 12, 2020 9:02 pm EDT

Sylvia Lewis
Continued to put things through my account after account was closed to try to collect overdraft fees. So they didn't close the account on the day I requested the closure but several days later even when I followed all of their instructions and signed the closure documents.

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MWolfe
Mint Hill, US
May 23, 2022 5:55 pm EDT

Same EXACT issues with me.

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D South
, US
Jan 08, 2020 3:08 pm EST

Bbt bank has really gone to far. they have charged me nsf fees wrongfully on other charges, but not on zelle. there is not anyone who can zelle without money in the account, but they have taken more of my money. something must be done for them to stop.

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April Modlin Williams
, US
Nov 28, 2018 3:55 pm EST

I am a small bar in Petersburg Virginia I have been open 8 mo and BBT have gootn me for 3000.00 in overdraft fees. I get credit cards deposit every Tuesday and its been this way since we opened. They take tem last and over draft me for every little item they can. Some one needs to do something this has gone way to far.

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Megan Hardy
, US
Oct 15, 2018 11:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a family member use my ATM card without my knowledge. I went to make a deposit to find I was $327 OVERDRAWN. I had signed paperwork saying that if the MONEY is not available, the CARD IS TO BE DECLINED! But that was not followed. After checking I find that the overdraft was actually less than $100 but the rest was an overdraft fee.
I deposited my check which was over $3000, they put a hold on I, then the same day they charged me an additional $180 overdraft fee, even though there had been NO other use of my card. They had put a hold on my paycheck for 10 days.

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oldmanand2
, US
Sep 08, 2018 8:27 am EDT

Robert Weirich
I have had a Mortgage with BB&T for nearly fourteen years and while going to another Bank to get a loan for a vehicle and upon the Bank checking my credit the loan Manager told me that my interest rate would not be that stellar, I asked why I received my credit report one month prior and it was well within the GOOD range .As we won't over each item I noticed and asked where my Mortgage history was located, He stated "looks like your Mortgage was closed" I told him it has not been closed and I am up to date and current with the payments and no late payments, sure enough when I looked at it my Mortgage it said CLOSED...I promptly called BB&T customer service and tried to explain the problem them and they stated that it was the responsibility of the 3 major credit bureaus to straighten it out not theirs .As I tried to explain to them that the credit bureaus need the information from the lending company to provide it to the credit Bureaus to complete a status the customer service person within the Mortgage Department she became agitated and rude to me .I then asked to talk to a Manager who I talked to his name is James Drayton .He assured me that he would investigate it and send the errors to the three credit bureaus and then it would be up to them to add the correct information .well prior to that I made a dispute with Equifax and Transunion when I received the results back from the credit bureaus they stated that the information provided by BB&T was correct and that the account was closed .This is total BS I went to a local Branch and inquired and the said nope we have it here its open .Additionally when I pull my account up online my payment is nearly four hundred dollars more than my coupon booklet, when I asked them about that they said NO your mortgage is this which was the correct amount . I am at a loss on what they are trying to do, are they trying to take my home with erroneous information and lies, my credit dropped 60 points due to them deleting my history and now I am in fear that they are stacking charges and late fees that are again erroneous I have no way of seeing it on my credit reports as they have now completely removed any history whatsoever, and trying to get any kind of truthful answer will never happen .I am going to try to Refi my home as I am older and retired and on a fixed income but it's going to ugly be as I will not get a good rate nor will I be able to get another vehicle until I get this cleared up if I can. BB&T is terrible and there is no reason for them to of done this any ideas are welcomed please ! Thank you

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Frank Elliott
, US
Aug 14, 2018 3:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

So what can be done? Its obvious that this bank or these bankers are crooks! Aren't there any law firms out there that can do something about this bank? I'm tired of giving (or them taking) my hard earned money and being told there's nothing I can do about it or its my fault this is happening! I look at my online banking every day and can keep track of it but somehow they can take money out that has already been drawn out but they say its pending! [censored]!

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Hanneke Wasserman
, US
May 18, 2018 9:21 am EDT

Where is this so called class action lawsuit site? I can not find it and bb&t has taken more money from me than I collect on disability.

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Fran Sims
, US
Apr 24, 2018 4:38 pm EDT

My mother passed away and left everything to my sister and me. We went to BB&T to draw the funds out and close the account. They claimed they sent paper work to us and it was returned ( we never received anything from them) . They had been charging a $5.00 fee, each month, that we were never told about. The fees equaled $300.00, when my sister told them it was a bogus charge, because she had worked in a bank for several years and knew it wasn't right. They then told us they would give us $75.00 of the $300, but we said we should get all of it. It isn't the money, it is the principle of it. They had probably been charging bogus fees to mother for years as well as everyone else that has been doing business with them. We are going to get in touch with the Better Business Bureau and the Attorney General's Office. To try and keep other people from being taken advantage of. If it was a large amount of money, we would get in touch with channel 5 ( 5 On Your Side) and have them come out an interview the bank. So, if any of you have been robbed of your money or anything else that is unfair . Tell the bank that you are going get in touch with channel 5 and I bet it will get straightened out.

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Jrreed
, US
Nov 04, 2017 11:13 am EDT

Jonathan Reed :I agree this bank is making money off us big time. My account is new I signed up online and when the opt in page came up I did not fully understand what to do. The wording dose not explain what they are doing when you opt in and use your card so every purchase is paid and before you know it you are in the negative when you think you have money because you have been making deposits to cover your balance which is what I did but i always have overdraft fees anyway I check my account and went up to talk to someone as to what was happening and they said too bad because you signed the form yes i did but the form dose not give a clear explanation of this so called service. I want my card to decline a purchase if I don't have money and i can keep my account balanced just like i'm doing now. my previous bank would not charge me if I had a negative and I made the deposit the same day. So I was not use to this, my account was opened in July and today I received a card saying they are concerned about multiple fee notice. This bank has charged me $786.00 in overdraft fees and my account was never negative. That's expensive and I want my money back..

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Shana Manfredonia Johnson
, US
Jun 09, 2017 7:07 pm EDT

I agree with everything BB&T is a scam I showed a balance of $40 I did a transfer to another account within my same account this was done at 7:30 p.m. I transferred $37 the next morning I had an overdraft fee. What happened there was I got gas a day or two prior it only charged my card $1 it was done as credit I forgot about this so that night I processed it through and that's how I got my overdraft fee but yet when I transfer the money from one account to the other it showed available balance of $40 how could I have transferred money if it was not available but yet they are saying that the gas transaction went through which I did not and US customers have no way of doing anything about it they have control over our money we have to do something I cannot tell you how many overdraft fees I've been charged it's ridiculous

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Suzanne Bonner
, US
Mar 26, 2017 4:45 pm EDT

It is ILLEGAL TO take the largest amount and cover that first putting the account negative and then they are able to collect more because the smaller amounts could have gone through just fine NOW each one is bringing them $35 a piece. This has happened to me 3 times since I was forced to be with them when they bought out PNC.
When the manager at the new bank I am with was signing me up for my checking account with them, he told me that he found out it was illegal ONLY because of a class action suit told him so after they sued his old bank. He got back every overdraft that bank ever charged him.
So if that is true this happened three times to me and this is the highest amount BB&T says I owe them now $700 and it is still going. Next was a $156 total to get back out of the negative (for 4 overdraft fee's on charges totaling $26) and the first one was only $100 or something not over hundred.
Also BB&T was STILL covering small charges just so they can charge me the overdraft fee. It's up to 700+ now. After the 6th day they stop covering charges over $10 and Now they are charging the overdraft fee for EACH time the businesses send the amount back through. Nothing has become of this? This post started in 2010 DOES ANYBODY HAVE ANY INFORMATION ABOUT THIS ACTIVITY?

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Tanika1984
, US
Feb 15, 2017 9:40 am EST

I have been hit with multiple overdraft fees from BB&T bank due to pending charges. The funds have been deducted from my account for me to check and have multiple overdraft fees. I am sick of my paycheck being taken or at least majority of it due to these fees. They will return a check and still charge me 36 but all card transactions go through and I get charged that same 36 for each transaction. I may as well stick with a prepaid card than to deal with this. CB&T did the same to me that's why I left the bank. Now I'm dealing with the same here with BBT. It's sad how banks take our money.

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Suzanne Bonner
, US
Mar 26, 2017 4:49 pm EDT
Replying to comment of Tanika1984

The problem here is that it is ILLEGAL to take a larger amount to make the account go negative. They have to take the smallest amounts first. So that more are covered Like 3 diff charges can be paid for when only one goes through as negative and then the bank get to charge $36 for each additional charges.

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Cheryl Dorsey
, US
Jan 12, 2017 1:10 pm EST

We have been working overseas and our pay has been deposited into a foreign account, therefore our business account went into a dormant status without notifying us. Since we assumed we still had access to our money, this December we transferred 13K from our other BBT account to this supposed dormant account and wrote a check from it for the IRS as not to get penalties for underpayment. We found out that the check to the IRS was denied. We have looked at the BBT Commercial bank agreement and it does not cover this. My Question is if the definition of a dormant account is one without a transaction, the transfer was indeed an allowed transaction. I was told that it was a withdrawal that was needed by the branch, but deposits were accepted. Furthermore in talking with the bank employees "complaint department" and branch both said that we would have to go in to branch to change this and get our account restored and the check to the IRS resent. We are overseas and unable to do so and now we are without the funds in our other account to pay the IRS. I think this is illegal any thoughts or lawyers out there that would provide us information?

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A.davis
, US
Nov 29, 2016 5:29 pm EST

These people charge me like $3, 000 and a reinstatement fee for mortgage that I was never late on that I've made the payments then refused to take my payments because they wouldn't pay their stupid feet you're right they're crooked as as old-school monsters when the hell is somebody to put a stop to this only until it happened to me cuz I go and look out and review people's comments on this Bank they're demons

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c.herod
, US
Sep 13, 2016 11:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

BB&T is a horrible bank. My mother inlaw passed away 2 years ago and my father inlaw passed away a few months back and we have done everything to close out their bank accounts and even with a court order this bank refuses to release the money to my wife and her sisters. For every notarized letter and even a court order from a lake county florida judge does not work for them. Now they are asking for a notarized letter from the executor of the will who hired the attorney that filed the court order. I'm sure a notarized letter from the deceased will be the next requirement. This bank should be closed and their "legal team" should be sent to jail. Good luck to any fool that keeps money in that bank, you will play hell getting it back from their greedy hands.

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Christine Gallagher
, US
Aug 31, 2016 10:27 am EDT

I was a National Penn customer, did not close my account prior to the merger. I had a "decline activity that would take my account negative" with NP (not sure what they call it, BB&T calls it an opt out/in. That being said, we were in transition of moving our accounts (all eleven of them) to another financial institution, however needed to leave money in account with BB&T until we received our new debit cards to allow us to pay bills. I mistakenly did not turn off an auto pay, which drew our account negative~ charged $36. However, instead of a person calling to say, looks like there may be some fraudulent activity, or your account is negative, BB&T allowed multiple charges process, to the tune of $154 in fees! We called to inquire and we were told that our account should have the same rules applied as we had with NP but we had to go to the branch that opened the account.

So we go to the branch and are told that is not correct, that BB&T removed that option and unless we opted in, the charges would be processed. I said that doesn't make any sense, but was told there is nothing that could be done~ however we did get $41 (wherever that amount came from is beyond me) credited. Was told that BB&T processed these charges because we've been such good customers! Really, however about not charging outrageous fees, how about have a human call to advise of suspicious activity, how about doing right by your customers before you lose them all. We won't even talk about the lag in items posting to your account, I'm sure that is also another way for them to charge you fees...

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Tashiea Hodge
, US
May 04, 2016 8:03 am EDT

Please tell me how I can get on this class action lawsuit. BB&T returned my mortgage check and has cost me so much unnecessary hardship due to their outlandish fees and hold/post policy

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Rockst9r
, US
Nov 22, 2015 5:27 pm EST

bb&t bank is a horrible bank. I have received over 300.00 in fees. They claim that they are a "24 hour" bank, but the cut off time is 7 pm? How are you 24 hours if you have cut off times? They also charged me 2.00 for calling there customer service, and told me "according to policy, you only can have two calls per month"., Who does that? Don't you provide a service? Also I put cash in the ATM, have a receipt saying my account was positive and the next morning charge 108.00 in over draft fees. Its like this bank lives off the over draft fees. I asked the customer service rep "how can you live with yourself by charging, and operating like you are". and he asked me "how does this apply to your account"? like really? your gonna answer a question with a question? You won't answer it because you know the little person inside you is saying "YOUR WRONG". AVOID THIS BANK LIKE ITS THE PLEAG! Im trying to see if I can work up a lawsuit against them for their actions. Someone needs to pay, and we have been suffering from this for way to long. EVERYONE Rise up against BB&T AND LETS TAKE IT OVER! ITS TIME TO TAKE A STAND! LETS DO THIS!

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L. Powers
, US
Oct 26, 2015 5:12 pm EDT

BB& ANTI-TRUST is a crooked institution, last week I did my online bill payment as I always do just to go back to find they had me over drafted on my light bill that I scheduled to be taken out on the 3d of Nov. not only that they have charged me 4 overdrafts in there seven day policy.I pray to God in heaven that he somehow puts them out of business for the sorrows they have caused me and others. Worse yet I went back on the site only to find I was blocked out of my account (NOT AN ACCIDENT by no means is my conviction till the day I die)

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Mucky
New Lexington, US
Aug 13, 2015 5:45 pm EDT

Two years ago I started applying for a modification myself then when it got denied I used two different free agencies. BB&T kept saying they never got my application, so I went back to doing it myself I"m now on my 9th or 10th application I've lost track. BB&T keeps denying me because I haven't resolved my hardship, isn't that why I need a modification? So a couple of days ago I got another denial letter and then 4 days later I got another modification application from them while all this time they are racking up late fees, appraisal fees and other fees and then sending demand letters that I pay the $20, 000.00. A lawyer I hired for $2600.00 got me approved for a modification but BB&T says they never got my paperwork back. My husband and I both lost our full time jobs through no fault of our own, my job closed down and his job moved to Mexico. I feel it should be illegal for BB&T to charge fees after I filed the first modification package and sent it to them, they should have just approved it gave me a new payment and we could have all moved on. I am going to find a lawyer and see if I can sue.

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bteague92
Hickory, US
Jan 21, 2015 11:58 am EST
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Everyone here is absolutely right. I've been with BB&T for about two years and have paid at least $2000 in overdraft fees. They rearrange your transactions and process debts before credits so they can hit you with multiple overdraft fees. I once awoke to over $200 in overdraft fees because apparently they don't process things over the weekend and Monday was a holiday. All I could get from them is "I'm sorry you feel that way, did you have any other questions before we let you go?" And that was with me threatening to close my accounts. They are horrible in every way. Nothing good about BB&T unless you're a big 5ime money maker and have large account balances. Then they MIGHT take care of you.

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CWFSMITH
Reidsville, US
Oct 20, 2014 5:00 pm EDT
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BBT charged me over 700 dollars in overdraft fees ...last month was 500 dollars due to them not taking my deposits before debts.

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bill1941
Clifton Forge, US
Oct 24, 2013 3:05 am EDT
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I have have made three deposits to BBT to cover checks or ACH wirhdrawals I knew were comming in, but when I checked online to make sure the funds were credited the online banking showed that the deposited funds were eaten up by OD or returned item fees. I called BBT phone 24 and was told that the checks and/or ACH withdrawals were presented the day before and were being held for review and released after the deposit was made, (the checks/ACH items never showed up on my bank statement, only the od/returned item fees approximately $140.00) so I was charged for the items and also an overdraft/returned check fee.
I had one check for which I was charged an overdraft fee before the check was written (written on the 12th and overdraft was charged on the 10th.) I called and asked about this and again was told that it couldn't happen, because the check had been in review and wasn't presented to my acount until the 12th, hwen it was charged an overdraft fee.

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bbtoverdrafted2death
Murphy, US
Sep 10, 2013 1:43 pm EDT

This bank is out of control! I have been charged over $ 500 in overdraft fees for a $30 check. I have my social security direct deposit and when it posted they took all of the overdraft charges out and they still didn't pay the $30 check . I had withdrawn the $ 200 that was left assuming they did pay it from my $700 deposit. I am disabled and that is my only income and I have nothing to live on now because they are just withdrawing whatever they want and continue to charge overdraft charges for the $30 check that they could of paid while they were sucking my funds down to nothing. How can they get away with this? They are you manipulating accounts to take all the money can. It's completely unethical to charge people like this. I wrote a $30 check, thats it and they've taken 10 times the money back and they're still charging away for it even when the money was there for them to pay it. If there is a class action against them, please tell me how to join now.

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ELI1013
Pasa, US
Aug 26, 2013 9:44 am EDT

BB&T charged me over 1.500$$$ in 1 month! Everytime I put money in to bring it in the positive they claimed oh well that was the next day and it wasn't enough and we don't know how your card worked, it shouldn't have but oh well give us another 500$$ I bring home about 2, 500/month so I worked almost a month for BBT. This is ridiculous. One of the times, and when it all started is when they gave us a temporary card and linked it to the wrong account which somehow linked my business card to the wrong account and my personal card to my wifes personal account (which is the account that the temp card was SUPPOSED to get mapped to. The guy at the bank said that this would have happened anyways (the overdrafts, that is) and that it was not their fault. I don't see how, if i'm looking at 1 account before I spend and go spend money that I think is there and coming from the card I'm using, but in actuality it is getting pulled from a different account that doesn't have enough money to cover the charges. We are on the verge of getting evicted because of BBT!

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Kevin M. Clarke
Arlington, US
May 29, 2013 5:39 pm EDT

I see the following transactions in my pending folder! This disturbs me because those payments have been coming out after my deposit on the 3rd of each month. That is the way I have maintained these transactions for some time. If I look at next month's transaction dates they show up on the 3rd of the month. With the pending transactions showing up on the first. I fear that I will be charged an overdraft fee in the future because you surreptitiously change information in my account! Please tell me what's happening and why did your system change my information?

05/01/2013 Debit BB&T ONLINE BILL PAYMENT - Household Credit Services $185.00
05/01/2013 Debit BB&T ONLINE BILL PAYMENT - COMCAST $128.71
05/01/2013 Debit BB&T ONLINE BILL PAYMENT - SPRINT $ 86.43

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GcA jr
springville, US
Oct 26, 2012 1:54 pm EDT
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BB & T has held my mortgage until 2010 when i was having a hard time making payments. they would send my checks back if i was two months behind and tried to pay one month. They offered no direct assistance, no direct contact person. They sent me a foreclosure notice in Nov 2010. I moved belongings out to repair floors and walls and repaint so i could short sale property. In Feb 2011 they changed the locks on home and i had no means to get inside. after several calls and 900 mile trips to try to get into property it sat for a year until i received another foreclosure statement having thought it had already been foreclosed. this whole time they have tried to add interest to the balance. in June 2012 i finally was granted permission to enter the home and make repairs for short sale. in August i finished repairs that had occurred also while i was locked out of home. house went on market end of august 2012, today oct 26th 2012 i get a letter they are selling home at court house steps on November 8 2012. their communication dept and means to help the consumer who is diligently working to try to settle the debt and get the highest possible return for them in this economy is terrible and un professional. totally stressed out about the matter for the past two years, cant sleep, lose of weight and terrible migraines, where do you turn now. i have all but given up.

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RoyLee
, US
Jul 14, 2012 8:18 pm EDT

You wrote "They are investigating BB&T complaints." Who are "they"?