The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

BB&T / do not use bb&t

1 United States Review updated:
Contact information:

First off, I want to say that over the years I have been with quite a few banks (7 to be exact). And some have been bad, and some good, but none compare to BB&T.

I opened this account 6 months ago because their new branch was close to home, and with gas prices, I figured I would save money by banking closer to home. I opened the account online, which I thought was excellent because it was a real time saver, and a representative called me the next day to let me know my account was funded and official.

The next week I made my first deposit, which was my paycheck from xxxxx. They are not a huge company, but they are big enough that their checks are accepted everywhere without a question. The deposit was accepted, however it was after 2 so it would not be available until Tuesday (Monday night processing). This caught my attention, because I thought everyone was doing all-day-banking now, at least my last two banks had.

From that point, over the next couple of months, I made regular deposits with my checks (payroll and comission) from TM Co. Some checks were for a rather large amount, but no questions were asked, they were accepted and deposited. Now, like everyone, I had a family emergency and my funds ran tight, so I was glad I had linked my savings account to my checking for overdraft protection, or so I thought. BB&T let a charge of 8.00 go through which was a meal bought at McDonalds. For that 8.00, they charged me 35.00 overdraft charge and another 10.00 'processing fee' for moving the money to cover the charge from my savings. So, I was charged 45.00 for an 8.00 charge.

I called BB&T customer service and didn't wait on hold for long, and explained to the rep my problem and that I felt that since I was charged 35.00 for the paid item, I felt the 10.00 was excessive. I was told that this was their normal operating procedure and that it was in the fine print in the agreement I electronically signed when setting up the account. So, I asked them to remove overdraft protection. That way, if I tried to charge something and there wasn't enough money, I would be told the charge was declined; a little embarrassed, but I wouldn't have the pay 45.00. I was shocked to hear that I couldn't un-enroll in overdraft protection.

I shook this bad experience off, which I regret now, but soon incurred four more charges similar for small transactions that BB&T let through. I later found out their policy is to deduct your charges because crediting your account with a deposit, that way they get to collect all their fees.

The final straw was when I went to the Newton Grove branch. Up to this point, I had always used the Smithfield branch. I went it to make my normal deposit from TM Co. and the teller told me she was going to put a 5 day hold on the deposit because I was a NEW ACCOUNT. At this point, I had been with them 5.5 months and had made numerous deposits. I explained this to her, but she refused to let up. I asked for the manager, but she wasn't available at the moment. So, I walked out of there with a 5 business day hold on my paycheck. WTF!!!

I closed my account, which was an ordeal in itself and went back to my previous bank, KS Bank, which is awesome, especially since they have built a closer branch also.

On a side note, their internet banking is a joke. Every bank I have had to this point using a 3 column reporting feature, Debit, Credit and Balance. That way you know EXACTLY how much money you have. BB&T only has Debit and Credit. So you can't keep track of it as easily, and they are able to charge more fees.

DON'T USE BB&T.

Sa
Sort by: UpDate | Rating

Comments

Jo
  14th of Mar, 2009
Agree Disagree 0 Votes

welcome to the club.

Ya BB&T is a horrible bank when it comes to your account. I ended up being charged twice buy my Auto Insurance for a months payment. Long story short my AUTO insurance refunded me one of the payments. But these two charges ### up my account to no end. Nothing like waking up to find out you are -$186.00 in the hole.

Any other bank would deny one of the charges from my auto insurance saying I didn't have the money. But they are more than willing to allow the transaction to go threw and charge you for it. I had to borrow $225 to get myself out of debt and have the money to cover a doctor payment that still was coming.

The next day I found out once again I was over withdrawn. But the thing that was strange was the two charges that did it, I had the money in there to cover it. So they charged me with a $70 overdraft fee then claimed it was the two small charges that did it.

When I went to BB&t to try to explain what was going on and my Auto Insurance said it was there mistake that it happened and they where refunding a payment if they could put my account on hold until I got the refund to stop any more overdraft fees from happening and they could call my auto insurance company to talk with them that it was there mistake. All I got from them more or less "oh well ### you, it's you lose. We don't care if it was a mistake"

Da
  7th of Jul, 2009
Agree Disagree 0 Votes

Anyone interested in participating in a class action suit against BB&T please contact me.

David Benson
snags6@yahoo.com

Bg
  2nd of Jun, 2010
Agree Disagree 0 Votes

"At this point, I had been with them 5.5 months and had made numerous deposits. I explained this to her, but she refused to let up. I asked for the manager, but she wasn't available at the moment. So, I walked out of there with a 5 business day hold on my paycheck. WTF!!!""

The teller has to do the hold if the computer says so. While a manager can override it, and probably should have in this case, if a teller overrides a hold and the cehck is returned they can be FIRED. While you know your check was OK, from the teller's perespective, you're not worth getting fired over.

Post your comment

     

Reply to

close
Send