Bay Area Credit — Extremly rude and condescending
I spoke with a supervisor/manager at the Atlanta call center today named Mr. Mitchell on [protected] ext. 5061 that was extremely disrespectful, condescending and blatantly called me a liar as I tried to understand what we need to do to dispute this claim.
On the first call, I explained to Mr. Mitchell our position with the account dispute and asked what can be done because we should not be responsible for paying this debt. Mr. Mitchell talked over me by telling me to pay the amount and there is nothing I can do but pay the amount owed. As I explained our position again, Mr. Mitchell told me that I was mixing up my story and then told me to have a nice day and hung up on me.
I called the Atlanta call center a second time to speak to another manager but Mr. Mitchell came on the telephone again. I said to him you were very rude to me as I was trying to obtain information and explain what had happened; Mr. Mitchell told me “Thank You”--- meaning thank you for acknowledging my rudeness. I said to Mr. Mitchell, I need to speak to your manager, but he proceeded to speak in a child-like manner saying “No, No you can’t speak to my manager”. Mr. Mitchell then told me that his manager does not speak to anyone and that he completes his own performance appraisals. I was really in shock by his behavior and I refused to continue the conversation. So I hung up to call the corporate office.
Mr. Mitchell should be trained on call center techniques, effective call management styles, the management values of Bay Area Credit and how to deal with callers. This is a prime example of the reasons why creditors have unfavorable reviews about them. I understand the main goal is to collect payment or make arrangements but employees and managers of Bay Area Credit are not to hang up on callers, call them derogatory names such as a liar, challenge my position with my fiancés’ family, and act in a condescending manner by making the caller less feel adequate.
If a manager or enforcement agency requested to listen to the recorded telephone conversations, if Mr. Mitchell did not erase them, they will hear the conversations on 12/9/2008.
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