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2.7 84 Reviews

Bath Fitter Franchising Complaints Summary

35 Resolved
49 Unresolved
Our verdict: Dealing with Bath Fitter Franchising, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Bath Fitter Franchising reviews & complaints 84

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12:45 pm EST

Bath Fitter Franchising Hate them

From day one I have been lied to by the company bathfitters. I have worked for them for 3 months and get lied to at least once a week. The hours suck and my boss needs to get her head out her ***. The other employees constantly call off so am always being called in. I actually follow the rules but I am the only one. We get a fifteen minute break per 8 hours not that you work a 8 hour shift. usually just 3 hours. I take a bus and my boss knows that yet she schedules me for night shifts. She also knows I cant work saturdays and schedules me then.

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12:41 pm EST

Bath Fitter Franchising Lies

2 months ago we had Bathfitters install a shower with surround wall. The salesman SWORE that nothing would stick to the walls as long as we didn't use bar soap, which we don't.

We do have well water and was concerned about the rust, he reassured us several times, that wouldn't be an issue. He has one at home, and he has well water, and to use Fantastic with bleach, which he even left a bottle for us, and now, our white shower is reddish brown... we've called them several times, and have gotten such rude customer service people. We paid $5000 for this tub, that is in our eyes ruined. I will NEVER promote their product or services.

We told them upfront what problems we have with our water, if they couldn't haved fixed the job, they shouldn't have taken the job!

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carol649
Halifax, CA
Apr 10, 2015 3:01 pm EDT
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I belonged to a development that were using bathfitter to do a group of bathrooms in one contract. I had lived in my home for 25 years and had no issues with mold or mildew in the bathroom or anywhere. When Bathfitter did their assessment the manager stated " I guaranttee there is mold behind your tile". I had no evidence before or after that this was true. In fact when the installer came to do the work and I asked him about possible mold behind the tile and he said "Lady there is no mold here!" and he said it emphatically. I know that the manager lied just to get the work in my home and I will never recommend the business because of the deceit. If he would lie about that how many other ways would he, could he be dishonest?
Halifax Nova Scotia

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Michel L
St-eustache, CA
Feb 24, 2011 12:59 pm EST

Hi, my name is Michel and i work at Bath Fitter Customer Care Dept. At Bath Fitter, we strive for your bathroom remodel to go as smoothly as it possibly can, and sincerely regret any difficulties you may have had with our products and/or services. We take customer satisfaction very seriously and aim to provide the best possible service. I would appreciate for you to give me a call and we will discuss your situation further.

Rest assured your concerns will be addressed promptly. The phone number to reach me is [protected] ext.615

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5:12 pm EST

Bath Fitter Franchising Does not stand behind their product, their installation was bad from the beginning

The walls surrounding the tub pulled away from the walls from the beginning, the service man said not to worry, we have a life time warranty, when we called a few months ago they said we need to pay 400.00 to fix their poor installation. We had a new tub & wall surround installed 7 years ago. The walls And tub pulled away right after, the service man came to repair 2 or 3 times, the walls still pulled away. We got busy & kept forgetting to call, but we though we had a life time warranty, not the case, they sent another man out to check the problem, and we were told it would cost us $400.00 to fix, we disbuted it and we haven't heard from them since. they do not stand behind their product. It would have cost us less if we had tiled the walls

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Blue Water
, US
Jul 27, 2023 8:49 am EDT

Looks like they give you a run around. Another phone number.

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Michel L
St-eustache, CA
Feb 09, 2011 6:36 pm EST

Hi, my name is Michel and i work at Bath Fitter Customer Care Dept. At Bath Fitter, we strive for your bathroom remodel to go as smoothly as it possibly can, and sincerely regret any difficulties you may have had with our products and/or services. We take customer satisfaction very seriously and aim to provide the best possible service. I would appreciate for you to give me a call and we will discuss your situation further.

Rest assured your concerns will be addressed promptly. The phone number to reach me is [protected] ext.615

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1:10 pm EDT
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Bath Fitter Franchising refused to give an estimate unless spouse was home

I called Bath fitters on Monday 10/04/10 to schedule an estimate for our bathroom, I had to give the girl my address 3 times and my phone 3 times before she got it right. On 10-04-10 Bath fitters called a co worker of mine since his phone number is close to mine.
Then I called and complained and they said they would be out on 10-07-10, the sales person that Bath fitters sent out would not give me an estimate since my spouse was not home.
the woman refused to give me an estimate and wanted to set up another day that she could come out. I already lost 2 days of work for Bath fitters.
Who ever heard of such nonsense, do you need your spouse home to get an estimate for getting your water heater replaced or any other home improvements NO.
Don't do business with this company.

BATH FITTERS MUST NOT NEED BUSINESS!

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2:55 pm EDT

Bath Fitter Franchising Scammed single mother with handicapped child

BathFitters SUCK and they are criminal. They recently scammed my sister a young mother with a handicapped child. Told her the child was getting sick from mold and charged her an outrageous price to clean it up. When she tried to get out of contract they threaten to sue her and charge her full price without doing any of the work. Basically stealing money out of a child's livelihood. Please, please do not use them. They will say anything to get you to sign their contracts. I can't believe businesses today can get away with scamming people the way they do.

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4:21 pm EDT

Bath Fitter Franchising Bad treatment

As a former employee, it was the worst experience of my life. Good luck to new employees. They change every 3-12 months, whether you're good or not. The only ones who stay are the mokena bunch. This is a horrible company! The product is cheap and not installed properly most of the time. I have to be honest (not angry).

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11:48 am EDT
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Bath Fitter Franchising Incomplete work

24 hour service? Three weeks later and my bathroom still isn't complete. All that's left is a shower door (which they carried around for a week, found out it was broken) They were supposed to show up today. They never called. I finally called them to find out even though the new door is in, I won't get it for another week because -- get this -- all the service people have the flu. What is this -- My Counsin Vinnie? Everyone has the flu?

Would never recommend them.

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11:03 am EST
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Bath Fitter Franchising Stay away

Stay away from the Pittsburgh Bathfitters, The worst in Customer Service they came out looked at the bathroom, Never gave a set price, We never picked out a date or Time, Never looked at products or colors, or styles they did however need a 1500$ deposit and mysteriously did not get back to us after repeated calls until 7 days later just enough time to cover the 3 day rescission period, 2 years No Work done, Calls Ignored, No Return of Deposit, Don't let it happen to you. What kind of company has such little integrity that they look to be paid by word games instead of the work they they are supposed to be in business to do. BEWARE.

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9:47 am EST
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Bath Fitter Franchising Bad sales practice

Sometime in December I visited a Bath Fitter Mall Kiosk. I left my contact information to receive a follow-up call. An appointment was made for December 29th and a Sales person was sent to my house.

He arrived at my house about 6:45 PM on December 29th. The meeting began like many sales calls I have experienced. Very cordial and understanding that there are other options besides the company that he reps.

After he was done with his sales presentation and evaluating my bathroom. He asked if we liked the product he demonstrated. We said that we did and that price would be a determining factor. He played a DVD for us as he filled out the "contract" with the price options.

He reminded us that we would only be eligible for a 10% discount if we purchased from him today. He then showed us the price of $4, 460 and a deposit due that day for $1, 350.00. We said thank you very much we love your product, but we need some time to get our finances together to make the purchase. His mood changed instantly! He said remember I told you that your discount is only valid today. I said I understand that, but to me $400 off is not as important as making sure that I can afford the product.

I was trying to be as polite as possible, but he was not getting the message. I told him that I am expecting a bonus in February and I did not want to make any major financial decisions until I was sure that I was getting the bonus and what the exact amount the bonus would be. He said to me, that this did not make sense to him. If I was sure that I liked the product why would I not just sign the agreement today. I re-explained to him that I wanted to make sure my finances would work and I do not want to finance (make payments) on this.

He became very angry and continued to pressure my wife and I to sign the agreement. I could not believe that someone in my house was not getting the picture and it did not seem that he was going to leave until I signed the agreement.

He then began to ask me personal questions about my bonus. How much do I think that it is going to be? Would I use the whole amount to purchase his bath system? and on and on... He would not stop pressuring us and I thought that this was very strange.

I finally got the point to him that I was not going to make the decision today. I told him that I liked his product, but I need some time. He said to me; "I have never had someone like my product so much and not buy it right away." I find this very strange for a $5, 000 commitment. I told him that I will be making a decision within a month and I would like to contact him so that he would get credit. He told me don't bother, they send in re-hashers (not sure what this is) after the first visit and he would not get credit for the sale. He also told me that his girlfriend would kick his but if he passed up the opportunity to save $400 like we were doing. (not sure why he felt it necessary to say this)

I walked him to the door and thanked him for his time. He said nothing to me as I extended my hand to shake his. He then walked right past me out my front door without a word or a handshake.

This last part was the icing on the cake. I immediately called Bath Fitter to let them know what their sales person just did. I was able to speak to the lady who originally made my appointment. She took my complaint and told me that she would pass it on to his manager.

I was expecting a follow-up phone call for an explanation and did not receive one.

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victoria tressler
Burlington, US
Jun 28, 2012 8:48 am EDT

Close to one year ago we had a new bathreoom put in (compliments of va) well it took them several days, they asured us it was a lifetime warranted bath..this of course is a joke..the bathroom is a total mess..molding is falling off, seal around shower is turning orange, the shower leaks, they made a total mess of it..I had a contractor look at it and they said they should be ashamed, doing such shoddy work.
nothing was done right, in fact he put our hot and cold water on backwards!
My advice to you all is STAY AWAY!
oh ya.. the bathroom failed the inspection..told them..wa la! nothing was ever done...
victoria Tressler

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8:50 am EST
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Bath Fitter Franchising Bad service

2 years ago Bath Fitters was hired to renovate my bathroom and they did a sorry job. A few things were corrected but the overall product is of inferior quality for the cost. The Wainscoating on the tub wall bows out because not enough adhesive was used and the wall didn't stick. The bowing causes the soap dish to tip downwards so nothing will stay on the dish, everything falls off. The tub was supposed to be anti-slip and I have slipped numerous times due to the honey-comb bottom of the tub holding water. Debris was left in the drain and I have had problems with the water draining from the tub. After 2 years, whatever was left in the drain finally collected enough hair to totally clog my pipes. I lived in this house 8 years before that tub was installed and never had a clogged bathtub drain or pipe under the house until bathfitters installed this tub. I have had to have the pipes snaked twice since the installation and hair clogging the drains and pipes have been a problem since then also which was never a problem in the 8 years before the installation. I cannot recommend this company to anyone.

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Bathfitter
Springfield, US
Jan 08, 2010 9:13 am EST
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Hello,

Customer Service is very important to us. We are very sorry for your unfortunate situations but we'd like to help you. Please give us a call [protected]) to discuss in further detail.

Thank you
Bath Fitter

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7:13 am EST
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Bath Fitter Franchising Do not use them

I saw a demonstration at a boat show and thought it would be a great replacement of our old fiberglass shower. I know better now. After at least 5 men and three showers the job is still not perfect. In a three way shower one wall just will not stick. Every person that came had a different comment on what the guy before had done wrong. I am just tired of trying to get it done right. We are also having a horrible time with mildew building up in the caulk at the base of the shower. You are limited with what chemicals that you can use. We may have to remove the caulk to clean and put some back our selves. Think twice before using this product and working with this company...I question the ability of the installers. I have scratches on some of the trim pieces and I was watching the workman drop the pieces on the concrete as he sawed them into the correct sizes. Even I could have prevented that damage!

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steve2121
altoona, US
Mar 26, 2011 10:31 pm EDT

I find it somewhat disturbing how after every single complaint someone writes how customer service is very important to them and then lists a number to call. Many of the comments I've read seem to of done that already, numerous times. And nothing has been accomplishes. And second why wouldn't a "great" service company be pro active and call the customer to make sure its right. 5 times of service means something isn't right. I'm not a customer, just a bored 30 year old man surfimg the net on a saturday. And I just question how a comment to each complaint somehow makes the company due their duty? Cm on guys!

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Bath Fitter
, CA
Dec 10, 2009 10:01 am EST

Hello KirD11,

Customer service is very important to us (Bath Fitter) and we would like to resolve this situation. We encourage you to please come in contact with us so we can help you. Here is our toll free phone no. and our email add.

[protected]
infobath@bathfitter.com

Bath Fitter

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5:49 pm EST
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Bath Fitter Franchising Employment

I replied to an add from CraigsList intitled "installers needed" that Bath Fitters had posted. I have 20 plus years in the installation, construction and customer service industry. The manager suggested that I should do sales for the company instead of inslallations and I agreed. They also said the paid traning would start on November 30th and they would be calling me. On Nov. 24th, I received a letter stating that the position had been filled. Oh well, their loss. At least I'm clean cut. You should have seen the "salesman" they sent me on the rid-along with. That guy had the nastiest teeth I had ever seen. Buy a tooth brush!

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11:37 am EST
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Bath Fitter Franchising - Dissatisfied

I was dissatisfied with the service at my local waukesha, wi branch of bathfitters. I asked to speak to mgr, situation was forwarded to the regional manager, Darren Smith, who was in the office at the time of my call. He could not help me with my issue or would not. I then asked for the corporate phone number so I could go up the chain of command. He...

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8:19 am EST
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Bath Fitter Franchising Unprofessional service

This isn't the first time I've had trouble with Bath Fitters in Burlington, Vermont. The last time they incorrectly installed the drain, tried in every way to avoid redoing it, then finally agreed to pay whatever plumber I hired to do it right. They also left a piece of molding unglued. The product itself is pretty good, if over-priced.(About $3, 000 for the basic model with a corner shelf - four years ago)

This time, however, the request was really simple. I called Burlington to find out what kind of screw driver I needed to remove the clean out cap under the spigot. It was one of those that require a square-tipped screw driver which come in three sizes. At that point I didn't even know such screws existed.

Nobody answered the phone; "please leave a message and we'll call right back." That was three weeks ago. Meanwhile, I'd made the trek to Home Depot to see if anybody there would help me and ended up buying the wrong size screw bits for my drill. Another week later I get to the hardware store and buy a proper screwdriver. If it was the right size, it still stripped screw - probably because the screw was the wrong size for the opening. I really had to work at getting it out. The 2-inch brass screw(!) was toast by the time I finally got it out, using pliars. It took about 8 minutes to remove it (it was VERY tight) and meanwhile the cap got scratched. I'm pretty sure that screw was too large and not intended for that opening.

Looking at the complaints in the margin I see "Bath Fitter is unprofessional" I have to agree. Too bad. AS I say, the product is pretty good if over-priced. Bath Fitters service ***.

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Diane R Rochon
, US
Apr 25, 2016 7:28 am EDT

We have used Bath Fitter 3 times so far. We are now redoing one of the bathrooms and noticed that on one of the previous jobs, the installer decided to cut the acrylic fitting to go over the existing baseboards. What a bad job. We called Bath Fitter back. To bad they said. The installer did the best job possible they say! Looks really bad. Now we have bathtub with 2 holes at each end. Never use this company.

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BathFitterCS
, US
Nov 22, 2013 12:14 pm EST
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Hello, we're sorry to hear you've had a difficult experience. Our customer service team would like to reach out to your local office to find out more about what happened. Please reach our team at customercare@bathfitter.com and include your contact information so our team can assist you further. Thanks!

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dlewenz
fucksville, US
Oct 14, 2013 3:56 pm EDT

Bath Fitter is a franchise org, the HQ out of Canada does not spend enough time training dealers in many markets. Bath Fitters out PA, is a class act, they do it right and the first time. True it is not cheap, but if you have a classic cast Iron tub it is by far the best solution. I sold for Bath Fitters for three months in Cleveland, Great team and great company. Always remember you get what you pay for.

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Bath Fitter Franchising - Total scam

I am a former employee. I am writing this not out of bitterness, I actually left on good terms. The hours were great and so were the benefits. I managed a branch office in the mid-west region, but was not considered to be a branch manager. I gave over a year in good faith and service to this company and have an excellent, educated and informed perspective...

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Bath Fitter Franchising Something to consider BEFORE calling Bath Fitter

I am a former employee. I am writing this not out of bitterness, I actually left on good terms. The hours were great and so were the benefits. I managed a branch office in the mid-west region, but was not considered to be a branch manager. I gave over a year in good faith and service to this company and have an excellent, educated and informed perspective on Bath Fitter as a company. It is surprisingly and unfortunately negative.

All employees, including installers and office staff are grossly underpaid with expectations from management to take on extreme work loads. I was the unofficial manager of the office, even recognized in those terms by the branch manager, but was not rewarded in any manner for my skills or services. (Customers would call and ask for me, "the manager" by name!). Installers are paid a measly 7.8% commission rate on installations, which usually average around $1, 000.00 but keep them working on the job until around 7-9 pm. You do the math.

It was common for the local branches to hold Help Wanted Open Houses that are advertised in the newspaper every 2-3 months, in which they hire off-the-street installers and salesmen. The reason behind hiring people with little to no experience is so that Bath Fitter can train them with Bath Fitter's guidelines... A recipe for disaster.

Not only is the turn over rate absolutely outrageous but installers are only required to complete 6-8 weeks of training - only 3-4 of which are used in a hands-on training facility! When our location was desperate for installers, our branch manager approved new hire installers to work after only completing the written course training portion of 4 weeks. Desperate times call for treading a thin legal line, apparently. When questioned by me and other staff regarding the decision to allow this the branch manager responded by saying "who's going to know besides us?"

The people who knew ended up being the angry, disatisfied customers who's bathrooms were left in damaged, leaking, shoddy condition for WEEKS waiting for resolutions. Sometimes these were customers only bathrooms with children or grandparents residing in the home. The manager would instruct me to handle all complaint calls and "use my best judgement" to resolve them. I dealt with a laundry list of complaints on a daily basis and it only kept growing as I made my exit from this company.

Just so you have an idea, I can recall installers breaking 50 year old porcelain antique bathroom floor tiles and our company never reimbursing, replacing, or repairing them because they were "too old." (So what? Does that mean these customers are not entitled to compensation?) That complaint still had not been resolved by the time I left the company.

It's an everyday occurence to have a liner installed crookedly. Of course it is usually the "fault of the homeowners floor tiles for not being straight." Yes, that unfortunate excuse was actually given. Never the fault of poor craftsmanship - OR Bath Fitter. This, not to mention the terrible caulking jobs with large gaps, leaking walls, liners with bubbles behind them...these bubbles must be due to the fact that the walls are not perfectly level, right? Laughable.

There was an ongoing issue with a customers home in which the plumber that BATH FITTER provides (not one the consumer choses) actually broke a water pipe behind a wall and did not say anything and just left it that way. A few hours after the installer completed the job, the homeowner's kitchen ceiling light directly below this bathroom was flooding with water and his entire kitchen ceiling needed repair. This went on for WEEKS and WEEKS with Bath Fitter trying to escape responsibility. "Oh, it's the plumber's fault, not ours..." The branch manager finally agreed to send out an installer to repair the drywall and ceiling of his kitchen - an 18 year old, fresh out of high school, green handed kid with NO experience in the realm of home repair.

Branches rarely made good on promises to compensate customers for bills they incurred from repairing damages our company made to their property - like the steam cleaning bill from blood on white carpet and not removing shoes leaving scuffed and scratched floor tile despite being "required" to lay down a drop cloth
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Some customers file complaints with the BBB (Better Business Bureau) and as soon as Bath Fitter hears of these complaints they are immediately addressed and the situations rectified. Most of the time Bath Fitter attempts to settle issues before complaints are filed, but that only strings trusting consumers along for a waiting period of up to months before the office makes good on their promises.

The salesmen, or "estimators, " are paid only an 8% commission rate on sales. The are not given an hourly rate and usually have around 6-9 calls a week. Of those calls, approximately 30% will sell. Most of the salesmen estimate on a part time basis because of this and therefore it is not their primary means of income. They are instructed by every level of management to make each sale a high pressure sale wrapped in a low pressure atmosphere. They are told to hike the price to an outrageous level and then charm the price down. For example: "Well, Mrs. Mathers, this package is normally around $7, 000 (completely made up) but if you decide to purchase your liner system from me tonight I can lower the price to about $3, 000." Most estimators that I've met could care less about Bath Fitter as a company and even less about their 8% commission rate. There are absolutely no incentives for salesmen, excuse me, "Estimators" to go out and make sales.

If you haven't picked up the trend yet, my main point is that a company's only as successful as the management and employees it hires. And from my experience Bath Fitter fails in both aspects. That's why I left. I wanted no more ties with a company of this negligence. They have unhappy employees and hidden, cowardly management. I have spoken with many Bath Fitter employees who complain of the very same things I've written here, which is so unfortunate because this company has the potential to be more lucrative and successful than it is. I'm shocked that they have been in business this long.

Of course there are those "couple thousand satisfied" customers that they keep telling me about...hmm. From my experience these customers are satisfied - only after Bath Fitter takes responsibility for their managerial and costly in-home blunders. Do you have the time, money and patience to do business with a company like this? You'd be better off doing the project yourself. Bath Fitter is a total scam.

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M.L. Dugger
, US
Apr 14, 2019 8:33 pm EDT

Thanks for the tip about the Better Business Bureau--we will definitely contact them if we are unable to get a reasonable answer from the store tomorrow!

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Bath Fitter Franchising Rip off

Bathfitter is a total rip off. The cronies running the place are using the U.S. consumers as their target for selling cheap product. In addition, I understand they are racist and treat ALL their employees like crap. Any citizen of this country who would spend money on a company like this should be considered a traitor. This company out of Canada, is bad for U.S. business. If you look at the number of complaints, you will see overall the number of dissatisfied customers out weight satisfied customers by a margin of 2 to 1. I also heard they target the elderly.

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11:15 am EDT
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Bath Fitter Franchising Bathroom renovation

This is a company who installs walls of acrylic over old bathroom tiles. Their brochure states that they jut need one day. On May 14th they installed the walls in my apartment. Within two weeks one wall bowed into the room. I was told that the man did not allow for expansion due to the heat. This was on May 30th. I was told that they could not return till July 3rd. Over a month away. I felt like I was doing business with organized crime and I had to accept the date I was given, notwithstanding the fact that the brochure stated all they needed was one day. I waited patiently when July 3rd came and the man did not. I received a call stating that he was not given the acrylic wall to complete a proper installation. The matter has since been resolved . It was obvious that their men are not well trained and their brochure statement was false advertising.

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Joan Ptarcinski
Punta Gorda, US
Jan 18, 2014 4:46 pm EST
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You are a victim and it goes on and on 33 days for us! Sorry to all the people they have made victims, they are just a scam!

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11:16 am EDT
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Bath Fitter Franchising non-disclosure

I actually love and enjoy my installed shower. However, I feel like I'm a slave to it. I was never told that I would have to squeegee it everytime the shower was used in order for my warranty to be valid. Some days I don't mind, but it is definitely a chore. Sometimes I am running late for work and don't want to take the time to do it. I think I should have been informed of this small detail when I went to the showroom, or when the salesman came to my home. NO - I wasn't told until it was completely installed. I was informed of this by the technician who installed it. I'm tired of having to clean my shower everyday! Anyone else feel this way? Maybe we can start a class action suit.

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DLEIGH
Closter, US
Apr 29, 2010 9:29 am EDT

YOU DON'T HAVE TO CLEAN IT EVERYDAY TO HAVE A WARRANTY. HONESTLY, I DON'T KNOW WHERE PEOPLE COME UP WITH THIS STUFF. PEOPLE CAN POST ANY CRAZY THING THEY WANT ON THESE SITES AND MOST ARE UNTRUE. REGULAR CLEANING IS NECESSARY JUST LIKE WITH TILE BUT NOT EVERYDAY...COME ON DO YOU REALLY THINK THAT OR ARE YOU TRYING TO POST SOMETHING FOR A REACTION.

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bknblk
Ormond Beach, US
Sep 05, 2009 3:47 pm EDT

The funny thing is, the salesman that comes to your house tells you all the dangers of mold and how easily it forms when you use "the other guys product"...If I squeegeed all the water off of my $100 lowe's surround every time I took a shower, it would offer the same lifespan and durability as bathfitter at about 3% of the cost. Instead of spending thousands on bathfitter, I would rather let the water go where it may and replace the liner in about 10 years...This seems much easier than going through the motions of a professional window washer every day. :P

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12:29 am EDT
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Bath Fitter Franchising Yellow/green spots on ceiling

This not a complaint. I just need advise because the ceiling on my bathfitter is growing a greenish, yellowish film on the ceiling of my new bathfitter. I would like to know what would cause this, and how I can prevent it in the future. I need to know how to get rid of it without damaging the coating on the ceiling. Please respond asap. I don't want more of this subtance occuring.
thank you.

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DLEIGH
Closter, US
Apr 29, 2010 9:31 am EDT

ITS DEPOSITS FROM MINERALS IN YOUR WATER. YOU CAN USE LIME AWAY OR CLR TO GET RID OF THEM. STOP IT? GET A WATER PURIFIER TO ATTACH TO SHOWERHEAD IT WILL FILTER OUT MINERALS.

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Not Happy in CT
Somers, US
Jun 11, 2009 2:23 am EDT

Bathfitters had to reinstall our shower stall because of a defective part and it caused a ceiling leak. In between the original installation and the re-installation, we had the ceilings professionally sprayed and mold prevention done. After Bathfitters did their re-installation, we then developed the green spots on the ceiling, which we didn't have prior to this. Our contractor told us that Bathfitters was using an oil based product that was reacting to the ceiling material and causing it to break the seal, thereby allowing moisture to between the two and allow for mold to grow. This happened when Bathfitters scraped down the original ceiling to slide in the walls, then applied their sealant...but in our case they scraped too much and we were left with a 1" gap all around the walls that they tried to fill in...not too pretty and they tried to cover it up. Very disappointed especially after what you pay for it.

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Bath Liners Direct
Benicia, US
May 22, 2009 11:53 am EDT

You should have used Bath Liners Direct.
Their SSP DuraGuard ceiling panels are Non-porous.
No mold or mildew will ever form. Guaranteed!

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