I purchased an item and needed it asap. Their regular shipping times were 3-7 business days. I needed the...
Purchased two small fittings from www.plumbingsupply.com and they charged me $15 for shipping! The total cost of my order was $7 the product itself and $15 shipping fee! Are you kidding me?
When I contacted Plumbingsupply customer service they said that it was not their fault and that they did not decide how much it would cost to ship anything. Very poor service. They should warn their customers about these charges!
I ordered a replacement flush valve for an old Elger. The model was Murray. I entered the required information into the order forms on the website, and Plumbing Supply sent me the wrong valve. When I called to straighten the issue out, the woman on the phone insisted that they sent me the correct part. However, the valve did not fit the Elger Murray I have sitting in my house. Plumbing Supply refuses to credit the shipping costs and insists on charging a restocking fee when they are the ones who screwed up. After paying to ship it back, I would have paid more in nonrefundable shipping back and forth than what the valve costs. Plumbing Supply refuses to take responsibility for their mistake and insists I ordered the wrong part.
Plumbing Supply simply refuses to take responsibility for its mistake and want to charge me for its error.
DO NOT BUY FROM THESE GUYS. First they sell parts that are not genuine but ‘similar to…’...