Bank of America

April 26, 2018, between 17:49 PM and 17:54 PM, $1, 018.95 was removed from my account in five separate withdrawals of $200.00. Each transaction had an additional $2.95.00 ATM service fee and a $1.00 non-B of A ATM service fee.

I received a text at 7:49PM on my cell that said a $202.95 withdrawal had taken place. I was at my desk in my room and immediately tried to access my account on the BankofAmerica .com/eddcard site. I had a difficult time accessing this account, as usual with this site. I finally gained access and suspended the card as I watched the last 202.95 leave my account. I immediately called the card services and after a grueling 7 or 8-minute security screening I finally got through to Card Services Department claims division. They closed the card and told me it would be 14 days to get a new card due to me having a P.O. Box. They gave me a claim # [protected]. I was also informed that these calls are recorded and monitored for quality assurance. I was so relieved by that information. There should be 10 or 12 recordings for your company to review for the quality assurance that is promised and will prove my allegations are exact and true. I spoke with Kelsey twice and Joshua but did not get any employee numbers or last names as they would not give them to me. I was also informed, when I asked for copies of the recordings, that they do not have access to and/or do not give them to account holders or Police investigators. This again was another example of obstruction and failure to review any evidence I have tried to obtain and use in our investigation to resolve this crime against me.

I was given many excuses as to why my claim was denied. The first was because my pin was used and the transactions were posted correctly among other things. When asked what other things, where they replied with just other things. I really pressed them to give me information but they could not give many any credible answers and waffled around the answers. What is the difference between a correctly posted transaction and an incorrectly posted transaction? How does that determine fraud or not? I ask this because it is clear you did not get it right because my money was stolen. I also have my statement for that period and I see three discrepancies in the posted transactions. The times are inaccurate. Why? You can listen to all of the recorded conversations to give you an idea of what I am telling you. They also told me that it was impossible to use a pin number and that no account holder has ever had their pin number used in a case like this. I find that hard to believe that I am the only customer that this has ever happened to in the history of Bank of America, REALLY! I was also told I had a history of using non-Bank of America ATM's and that was a determining factor. I have never used that ATM before in my history with B of A and I resent the implications. In fact, I have never been in that store ever.

On more than one occasion I ask for the investigators name and copies of the transactions so that Detective Miller could get the information he needed to complete his investigation. He, at one point, even called and your agents hung up on him. We also requested your investigator reports and statements of what was done as far as the actual investigative steps that were taken in this case. It is clear to me that you had no intention to properly investigate or assist us in our investigation to resolve this crime that was committed. Fact is that you deliberately impeded the investigation and ignored all of the questions we had regarding the process of your investigation, as well as supplying the Police with the documents to catch the perpetrators of this crime. All of this can be reviewed in the recorded calls that I made to your agents.

I was told to send the completed copy of the police report via fax to [protected] and have a claim number attached and they would re-open the claim and notify me within 2 business days. Detective Miller advised me that the report was ready for to pick up. I faxed the report on May 29, 2018 at 9:42 AM and Transmission Verification # BROD7J639638 from East Bay Works AJCC Office in Pittsburg, CA.

BoA has decided that they don't care about the customers that support them and that it's a good idea to cut back on customer service and push everyone to an app or ATM. There are some transactions that need to happen in person and there is no staff to handle this anymore. Since when is an appointment necessary to close out a safe deposit box? This should take 10 minutes max. They just lost a 25+ year customer.
Unacceptable

I am writing in regard to my great disappointment and concern with how Bank of America handled two fraud charges on my BOA credit card from March 28, 2018. I was not in or near Manhattan where the transactions took place on 3/28/18 at two separate CVS Pharmacies; 750 Sixth Avenue, NYC, NY 10010 and 222 East 34th Street, NYC, NY 10016 - only 2 miles from eachother and only a few hours apart in the evening. I asked that BOA investigate these two transactions further to ensure that the security of my card, the system and possibly other customers, has not been compromised. The details of the transactions should arise suspicion alone, but I have had to push for further details of the investigative process that has not been provided. The response was to send 2 letters essentially stating 'case closed', but no insight as to the due diligence done with researching my fraud claim. At this point, I do not even care about the $105 charge I am forced to pay, but rather that BOA has not taken my persistent concern that my card and/or a duplicate card was used and the potential threat that poses to my financial security and all BOA customers.

Please let me know what else I can do to move this forward and resolve this issue. Aside from the financial costs, I am becoming more concerned about the safety and future use of my credit card. The representatives I've spoken to have been pleasant and sympathetic and handled their job well. However, I am frustrated and alarmed with the lack of transparency and process of the fraud dispute. I appreciate any guidance with this process.

Thank you,
Laura Menchyk

The Bank of America in Richmond, VA 23234 call me to notify that someone had tried to get into my account (don't get it confused with an ACH or Bill Pay), someone literary tried to break into my account. They had me come down to the branch where they closed the account and issued out a new account. This was April 23, 2018. I only receive my SSI Check. This is my only source of income. If anyone is on SS, then you know that the funds are too few already. May comes and the deposit is ok, June comes and I can't get my funds. Saying that my money is in risk. Since the 3rd of June I have been calling everyday and I'm getting nowhere. The people that I'm speaking to can't even tell me why my money is on hold, not even the supervisor (? go figure?). Out of this check I have to pay a mortgage. Is there any advice?

In 4/4/2018 @ 2.00 pm my Bank of America debit card & my phone was stolen, in the same day between 9:00 & 10:00 pm I called BoA customer services, I told a lady about what happen and I ask her to stop my debit card but she close the Online banking only and she didn't stop the debit card, next 2 days the thief steal almost 5000 $ from my account.
I keep a copy of my social security number in my phone, the bin code of the debit card is the last four digit of my social.
BoA closed my claim 2 times because " the thief has your pin".
OK what about my call in the same day to tell them about my stolen card?
Ridiculous and silly reason from bank of america.

My Claim no [protected].

I was notified by text message that $4, 0810 was bill pay from my checking account. I ran down to my local branch and they informed me they could not help me I would have to call the 800 # on my debit card. After being on hold for an hour the fraud department tells me that this is not their department I have to call back tomorrow for the bill pay department. I just got a consolidation loan to pay off my BOA credit cards which I did on 6/5/18. I will not be able to sleep tonight until this is resolved. I am going through chemo therapy and the stress of this right now is overwhelming.

Hi I'm submitting a complaint about my STD being suspended. I'm currently experiencing anxiety and depression in have been going to All my Dr appointment in doing my I'll, now that my std has been suspended I'm ficiannly stress I have been vomiting and sever anxiety and upset stomach. This is a burden on me I can't even get better because now I'm finicially stress. Sabrina Proctor [protected] if any other information is needed

I was charged 7 overdraft fees totaling $245.00 What should of exactly happened was I should of been charged one fee of 35.00.
I had an automatic Insurance payment made on May 28, 2018, and also a couple of other debits for grocery store, uber debits. On May 29, 2018 an payment was made of $257.00 to Public Storage. This was the memorial day weekend and what Bank of America did was they debited from my account the payment of 257.00 and so the 6 charges that totaled under the amount of 257.00 all went insufficient. They should of paid the 6 debits and then overdrafted the larger amount. I have been with Bank of America since 1970 and paid so much money in overdraft fee that its unacceptable and beyond a disgrace to Bank of america's wrongful doing. I am tired of calling customer service and being told Sorry I cannot override your overdraft fees because we show that we did that before.

I opened a account and was told fees were waived with direct deposit. Well I have 2 account with direct deposit I was charge almost $30 in fees for changes made that I wasnt made aware of. This is sad, I'm thinking I have money saved and the entire time my money was taken while I was thinking I'm avoiding fees. Please make sure the customers know when a change occurs. Don't just expect they know because I truly didn't, I was actually told the last time I was aware of fees it was due to a error, today my heart was broken my the bank I trusted. I will contact my local news station to make sure customers are aware that changes can happen to your account and the bank won't make sure you truly understand i wasn't notified. I didn't get the notification of the changes and its not fair for the bank to assume I was aware. Please don't surprise any other customer with fees like Bank of America done me. Tommorrow I will close all my account due to hidden fees. Please assure no other customer goes thru the heartache i did. Farewell Bank of America, I can't trust this bank with my money. Its like signing up to avoid fees then the bank change up and charge you. I'm sure I'm not the only customer this happened to. I pray and hope no other customers are treated with such trickery!

I am in the process of trying to refinance my account however I ran into a lien release issue. I have been getting the runaround but finally on 5/22/18 I spoke with customer service who gave me hope. Well today 5/24/18 I received an email stating: we received your request to release lien for 1504 e 19th street. Unfortunately bank of america cannot release the lien in question. If you have additional questions please contact customer service 1-800-669-6607 as this is a no reply email box.

I called customer service and requested a manager just so they could hang up on me. Prior to hanging up, I was advised to contact my county which I already did who informed me that I have one account. However according to boa, they cannot help me.

I purchased my home on may 27, 2003. America's wholesale lender did a mortgage (line of credit - reflecting as bank of america on credit report with loan number matching the lien of [protected]) for me on november 26, 2004.in between this time - from everything I see - it almost looks like first franklin sold out to nationpoint acquisition, who sold out to merrill, who sold to boa.

If I am unable to get this resolved, I will be getting an attorney involved because this is ridiculous.

I submitted a complaint after an interaction with a racist & disrespectful bank financial manager. I have video footage of this employee admitting that what she was telling me was against the law. Rather than release the video to news & social media outlets I notified Bank of America about it. My business has 3 platinum business accounts and has been with B of A for 13 years & out of nowhere they close my accounts without sufficient notice. This is retaliation!

I had a Bank of America debit / credit card for years . Every month I would notice a negative amount on my card . I thought that it was from my Netflix account so I closed Netflix. A few weeks ago I went on the app and it said negative $12 so I called the bank . I was told that it was a maintenance fee charged to my account. I was told that I had to keep 1, 500 in my account. I never agreed to that nor would I ever ever open an accident where I had to keep a large amount it the back because I don't have it ! I called the bank several times and finally I got to speak to s manager . His name is Donald in the Montana office . He told me that the account switched in May 2015 and I got sent home a letter stating this ! He was extremely rude ! I never would have agreed to this nor did I ever sigh anything stating this . I want my money refunded to me . He stated that it has been going on for more than 36 months . I am requesting a refund 12x36 =$432 . This is unfair !

i submitted a claim in February for a deposit reimbursement on a moving company that i cancelled service within 24 hours (below their 72 hour policy) BOA rejected my claim, in favor of the merchant, i faxed all the backup document in April 4th, with proof of email cancellation within 24 hours, and the company's cancellation policy. BOA again, rejected my claim in May 8th with out any explanation and any mail sent to me with explanation. Even though i had spoken to 4 different customer service agents who escalated it and acknowledged my fax. I called BOA on May 9th, and they acted like they didn't know about the fax i sent, and the proof of cancellation. The Claim's department is the worse i have seen in my life. Instead of helping their customers (i have been a loyal customer for over 15 years) they don't care. They rather loose the business than have to to real work and their job. Why does BOA pay these people for doing nothing, but the are ok with taking 860 dollars from their customers, unfairly. DON'T USE BANK OF AMERICA!

I used an Money transfer APP through Bank Of America, BOA called ZELLE. I tried to send money, $300.00 to myself to try placing it in another Bank, but the funds never reached me. I called BOA immediately to try finding out what happened. Turns out, I entered one of my phone number digits incorrectly. There was no verification through the APP to help catch this common mistake and I did not realize this had taken place. The application only gives a status of complete and BOA could not place a hold or anything on the funds only moments after I made the transfer attempt. I called BOA a number of times as directed and got different information on the status and was told a "claim" would have to be submitted. After waiting 15 days for some notification from BOA, I called when I did not hear anything only to be told my claim was rejected and that there was no way to recover the money. The APP has a glaring flaw in that it doesn't allow multiple entry of the receivers account ID for verification of entry, there is no communication that occurs directly between the sender and receiver so that both can verify Identification and verification to release funds for full accountability and finally, if a mistake is made, there should be rules both the receiver and sender must abide by so that money is not lost through errors

on February 2, 2018 I went to a FoodMaxx store to use the ATM I needed to withdraw $500 the ATM machine malfunctioned it shut off and turned completely black after a few seconds it came back online when it came all the way back online it was in a temporary out of service state throughout this process the ATM machine never dispense my money before I left the store I double check my account on my phone and sure enough there was a $500 withdrawal even though the machine never gave me the money it's still registered on my account as a withdraw I called the next day to report this claim and they gave me temporary credit and I don't know what's going on with the people in the department but they have made a huge mistake and they keep telling me that I already received the money and so they are stealing money from my account

Estate of Alejandro Banuelos
341 W 10 Th. St
Perris, Ca 92570

Reference number- 180110DP0000901
Checking Accounts Ending in:
9568, 4291

I Rosa Alejandra Banuelos(DOB 05/09/1991) daughter of the deceased's name referenced above, Alejandro Banuelos DOB 05/26/1955 would like to file a complaint against Bank of America's Estate Department with complete disregard to their inability to perform their jobs in a timeliness matter. It has been a total of 75 calendar days since I, Rosa Alejandra Banuelos (daughter of Alejandro Banuelos) submitted all documents requested accordingly to form (OPENM/C3_17138) sent by Bank of America dated 01/12/2018 to legally obtain my father's remainding deposit accounts funds ending in (9568 & 4291). Forms requested to be notarized were done so at the local Bank of America location address 181 E. 4 Th. St Perris, Ca 92570 by one of the banks in house Notary personnel. Prior to submitting this complaint I have been in contact with the Estate Department phone number [protected] on 03/30/2018, 04/06/2018, and prior to 03/30/2018 one of the customer representatives from BOA Estate Department stated that my father's death certificate had not been submitted which was in fact, incorrect information. Prior to that I had submitted the death certificate, I had to submit the death certificate twice now. Every time I call the Estate Department, all they can say is they will review it and that they are behind on their work, as if that was their customers problem. They have poor customer interaction, they don't send informational notices, updates in paper or telephone calls. Absolutely NOTHING! It has been a major inconvenience to say the least. They have zero respect and empathy for their clients. We are having a difficult time as it is with my father's loss and financial hardship is one of them. This experience with Bank of America's Estate Department has been horrible. I am extremely irate, and unsatisfied with BOA Estate Department. I don't wish to be contacted by another clueless customer service representative who will not be able to solve my issue. I would like to respectively request for a manager or supervisor who could appropriately address this issue and solve this problem as soon as possible! I have provided my information below.

- Rosa Alejandra Banuelos
[protected]
Email: banuelos.[protected]@gmail.com

I no longer have a bill pay account. You all paid gm financial $576.00 on april 13, 2018. This is a huge mistake that you guys made because I have not had a bill pay account in 8 months. I went to speak with a bank of america banker on greenville avenue in dallas on april 18th and called gm financial and asked if they could expedite the reversal to my checking account? They said on april 18, 2018 that it was on hold waiting for an approval to reverse the payment back to my checking account. Now when I call them this evening, april 19, 2018. Gm financial is telling me that they can't mail me a check until may 12th. Well that's a whole month! This is your fault and I need my $576.99 credited back to my account immediately.

Nobody in your customer service departments nor your bankers seems to be able to help me get this resolved and now I have bills due that I cannot pay because of an error on your part! My cell phone number is [protected] and I would like to hear from an experienced banker who can get this matter resolved immediately!

I was sent a proposal to apply for a new card with 0% interest. During the application process I submitted 3 balance transfers, these were accepted by BofA. It appears now that only one has been accepted and I assume the other 2 were rejected. They do not show up on the balance transfer status page. I did not receive any notice of the rejection. BofA reduced my other credit card limits significantly without my approval or prior notice. The new 0% interest card has such a low credit limit it is totally useless. The proposal for the card application did not mention any negative actions as a result of applying for this card. I read through the fine print on the application and nothing was mentioned about rejecting my balance transfers requests or significantly reducing my current credit limit without notice because I submitted the credit card application. That was information I would have found necessary in determining to apply for the new card or not. I think BofA is a fraud and I'm proceeding with a formal complaint process with the authorities.

Since January I have been attempting to get a credit for a charge from an online company which never shipped the merchandise or credited a refund. The only thing Bank of America claims department does is continue to send me letters requesting additional information - all of which they already have. Never have they actually done anything other than ask me for more information. None of the letters even have a mailing address on them, so if they don't send an envelope, you can't mail them what they want!
The online company is no longer is business.

I have cancelled the credit card.

I had purchased cabinets from a local business, City Surplus. They used a company called Waypoint, which they highly recommended saying that the quality was very good. We paid for a plywood upgrade. City Surplus falsely sold us several pieces that were not plywood and stated that they did not know that Waypoint didn't offer these pieces in plywood. The Waypoint cabinets were not what we thought we'd order and looked like seconds. We decided to fight our charges through our BOA credit card. What a waste of HUGE amounts of time and effort. Even though we were willing to negotiate, our claim was denied. Our efforts spanned 7 months with BOA telling us to provide this information and that information, all of which we did. Our recommendation is if you're hoping that your BOA card will be backed up if you have an issue, cancel your card. They won't!