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4.0 4572 Reviews

Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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B
1:31 pm EDT
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Bank of America allowing checking & savings account fraud, then debit to my account without my consent

I filed a claim of fraud in regard to withdrawals from my checking & savings accounts which were not made by me. I filled out all the required BOA forms and filed a police report. BOA temporarily credited the charges to my account. Then their "Fraud" department reviewed my claim and withdrew the fraudulent charges from my account again. I talked to an Asst VP at the Seattle bank location who had the charges credited back to my account again. A month went by and I thought the whole ordeal was resolved. However, on 8/22/17, without any notice or my consent, BOA started withdrawing more money from my account (again) in the amount(s) of the fraud charges!

I am afraid to deposit any money in my account because BOA will steal it. As it is, the withdrawal has created a negative balance, which I am sure will accrue additional fees and income for BOA. Your money is not safe with Bank of America. At any time, they will take it and hope you won't notice it is gone!

BOA's "Fraud" department is aptly named because they are committing fraud on their innocent customers every day. I have been a customer for 26 years and it certainly appears they have now decided to change their business practices and steal money from customers.

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8:24 pm EDT
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Bank of America interest fee even if you close your bank credit card

Bank of America - I closed my Credit Card and fully paid the balance of $566.58 on 07.31.17... Then my Sept statement just came in and the Bank is still charging me $2.96 as interest fee on my closed account... This is totally a scam to the consumers...

Per their Bank disclosure memo, it states as follow;

If you pay the new balance total in full by the payment due date ( in my case, the due date is 08.10.17) the said Bank will not charge interest fee on my next statement...

I am a senior citizen (70 yrs old) on fix ss income hence, every penny counts for my survival...

Thank you for your help...

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3:51 pm EDT
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Bank of America the case is complicated, give a second chance to sarah choi

Sarah Choi, Bank of America employee, a team leader in computer programing, Charlotte NC (Down town). She is my sister, I am her brother (Hoi King, Choi). I have mental illness, I regrets the things that I did to her, it is relationship problem and I forgive her already. Please consider that she is a hard worker and she get award from Bank of America as a team leader before. She need a place to live and please don't make her sleep on the street, she need money to buy medications and she has to take medications. Dear Sir, I really misunderstand Sarah Choi, she is helping me and yet I am impair in the whole case. I am sick. Please don't fire her. She can't find another job in this short period of time particularly you might give her a bad reference letter. Can you please give a second chance, God Bless! Winter is coming if she is sick than I will get series bi-polar. I am sorry that I only think about myself when I judge her. I regret.

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Update by Richard Choi
Aug 21, 2017 8:44 pm EDT

She eat trash and lived on the street before. It is shame on Bank of America to have an employee like her. Loss reputation. Sarah Choi, no matter what she is doing now, she and I are not related from now on. To have that much complain to her, I loss my mind and my reputation also. Do whatever you going to do.

Thanks,

Richard

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5:13 am EDT

Bank of America pointless

My credit card was closed and I contacted customer service to figure out why. I was redirected many times from one employee to another one and it seemed like they didn't know how to do their job. 7 times I repeated my problem and got really tired of it. Eventually, they transferred me to the right person and she explained to me what exactly happened. Stupid service.

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9:00 am EDT
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Bank of America your employee sarah choi is under investigation by homeland security

Sarah Choi might be the main person involved in Hoi King, Choi's case of Neutralization Certificate and birth certificate missing. Reason could be making real pass-port for illegal Chinese immigrant.
Sarah Choi, (Oi King, Choi in Chinese translation) Bank of America employee (down town charlotte North Carolina). Programmer or Team Lead - Unknown
Address: N/A
Tel # : [protected]

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Update by Richard Choi
Aug 20, 2017 3:25 pm EDT

I am sorry, please don't fire my sister Sarah Choi, I ( Hoi King, Choi ) is her brother, I have mental illness and it is only a relationship's problem. I want Bank of America can realized she has nothing left without a job, she work very hard to Bank of America and I make her scream and cry already. Please don't make her loss her house because she will live on the street, she need medications and she is very old already. She just said somethings that make me mad only. I have mental illness and it is my fault. May God bless her and you, sir!

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1:16 am EDT

Bank of America drunken brawl

A drunken brawl occurred outside my window at 12:30 am
A woman was screaming and a man was banging his fist or his foot into his truck
I went outside and was accosted by the drunk women when I told them I would call the police.
The night manager was sitting smoking a cigarette with a man watching this and then comes knocking at my door telling me
"every thing is okay now, the drunk people left"
I told her to get away from my door
This is appalling and i'm petrified my vehicle will be vandalized my friend kathy zimmerman a regional corporate training executive for bank of america paid for this room for me for 2 nights. I am traveling across country and has planned on staying at motel 6
I'm horrified by what i've witnessed
It is motel 6 in sweetwater tx on interstate 20.

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7:43 am EDT

Bank of America bank of america account no. [protected] with new jersey branch

Hello,

Please refer to the account no. [protected] of M/s Sterling Paper and Pulp Inc being maintained with New Jersey Branch.
I'm Ravishankar B and President of the said Company. The account was established by Mr. Shanmvkhan Sree Kumar Passport No. G5839808 holding valid US VISA. I have never visited the United States.
Due to serious difference of opinion and financial irregularities I have ended all business relation with the said Mr. Shanmvkhan Sree Kumar and hence the all financial transactions of the said account need to be withheld with immediate effect. My contact details [protected]@gmail.com / +91-[protected]

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Update by Ravi Shankar
Jun 23, 2017 7:45 am EDT

Please withhold and freeze the account M/s Sterling Paper and Pulp Inc with immediate effect.

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9:28 am EDT

Bank of America horrible loan officer

I had just got turned down from a mortgage company because I didn't have 2 years of working history at my part time job. After being turned down I was curious and I called Bank of America since I have been baking with them for almost 17 years to get their feedback and see if they work with people that does not have two year working history. I called a loan officer by the name of Jonathan Ott in Houston and he told me that that would be okay he approved me because my credit was pretty good and he advised me to start looking for a house I found a townhome that I really liked I got it inspected for $375 I put down appraisal money for $550 and I paid the earnest money for $1, 300 throughout this whole process Jonathan had me and my realtor thinking that this was a solid deal but at the end of it he became flaky and stop answering calls and when I finally got him on the phone he was telling me that my 2-year work history might be a factor with me not getting the home and I told him I told you this information before I started this process. While doing my letters of explanation Jonathan Ott disappeared and I had to call his manager to figure out what was going on with the long process because I was get suspicious of him. I ended up getting declined because Jonathan lied to me at the beginning of the process saying that two years of work history wouldn't be an issue but it was and also Jonathan lied to me that same week and guarantee me that I will get my earnest money back. I found out that he had nothing to do with me getting my earnest money back that was between the seller and the agent and now I am out of that money due to him being a liar, heartless and a horrible lender. I want my money back and it's not fair to me. I am upset and I will be going to another bank!

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6:34 am EDT
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Bank of America kcc

सेवामैं
श्रीमान शाखा प्रबधक
स्टेट बैंक ऑफ़ इंडिया (SBIN0031142)
सादुलपुर चुरू
विषय - अत्यधिक ब्याज दर को नियमानुसार करने बाबत-
महोदय,
यह है की मेने आपकी बैंक से किसान क्रेडिट कार्ड के तहत मेरी कृषि भूमि पर 140000 रूपये का ऋण लिया हुआ है जिस पर ब्याज 11.10 p.a. की दर से लगाया जा रहा है जो की बहुत ही ज्यादा है !
जबकि मेरे द्वारा ब्याज की रकम लगातार समयानुसार जमा करवाई जा रही है अत आप से निवेदन है की आप इस ब्याज दर को नियमानुसार करे ! तथा गत वर्षो में जो अत्यधिक ब्याज दर से मुझसे जो ब्याज की राशि वसूली गई है वह भी मेरे खाते में जमा करने की क्रपा करे !
धन्यवाद
प्रार्थी
कासम खान पुत्र उमराव खान
K.C.C. A/C NO. [protected]

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Update by aslam123
Jun 17, 2017 6:35 am EDT

CURRICULUM VITAE
ASLAM KHAN
S/O JAFAR KHAN
MOHALLA NARDIYAN W.N. 17
RAHIM BUX CHOWK
SADULPUR (CHURU) RAJASTHAN
MOB. +[protected]
E-mail: khanaslam31@gmail.com
CAREER OBJECTIVE
To seek a challenging position in Business and every field of life by utilizing my full potential.
QUALIFICATION
Standard BOARD/UNIVERSITY YEAR OF PASSING
10th C.B.S.E. 2004
12th C.B.S.E. 2006
BBA M.G.S.U BIKANER 2009
MBA PTU JALANDHAR 2011
LLB RAJASTHAN UNIVERSITY 2016
EXPERIENCE
Presently working in BALAJI FINANCE COMPANY as a Branch Manager Rajgarh (Churu) since SEPT.16
3 years Working in Malwanchal India Limited, Rajgarh (Churu) as a Office Assistant.
2 years working in Mahrishi Dayanand sikshan sansthan sadulpur churu as a computer operator.
Six months working in CRM Pvt. Ltd. TELEPERFORMANCE Jaipur Rajasthan . (2011)
One year work in SBBJ Bank Sadulpur (churu) as a cheque clearing. (2010)
COMPUTER KNOWLEDGE
RS-CIT (Rajasthan State Certificate in Information Technology) with 81% from VMOU, Kota

KEY STRENGTH
Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
Systems knowledge – People soft and Oracle. Experience in preparing and analyzing reporting data for management accurately and to timescales.

ACHIEVEMENTS : Participated in N.C.C
INTEREST Net Surfing and Playing Football
LANGUAGE KNOWN
Hindi, English, Urdu
Declaration
I declare that the above mentioned facts are true to the best of my knowledge and I am in possession of documents in proof of it.

PERSONAL DETAILES
Sex Male
Date of Birth 20 march 1989
Marital Status Married
Nationality Indian

PLACE:- SADULPUR (CHURU) ASLAM KHAN
DATE :-

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12:31 pm EDT

Bank of America college checking account closed for no reason

On June 11, I opened a college checking account (a checking account for students with no monthly fee) with a check of ~$290. On June 12, my account had $175 (the other funds should have come within the next day or two). My birthday is on June 16, so my sister told me to buy whatever I wanted, and she would pay me back the costs. I bought a vape to help me quit smoking cigarettes on eBay for ~$100.

Everything was great. My vape was on the way and I had a new checking account where I can deposit all the checks I get from my work. But on June 13, my account was closed/locked. So, I called BofA, and the woman who received my call said that the bank does not have to disclose why they closed my account. I was not mad because I signed that agreement, but now I just want the money I deposited (minus the cost of the vape I bought). She told me I would have to wait until Tuesday to see if they would mail me a check for the remaining funds.

Then, I went to the BofA that I opened my account with. Luckily, the man who I opened the account with was working today. I spoke to him about the situation (hoping he would give a clear answer), and he honestly had no clue as to why they would close my account without notice and in just a few days. All he could do was give me a number to call to ask why it was closed, and the person who received the call basically reiterated everything I already heard from the previous woman I talked to (BofA closed my account, total funds will come on Tuesday, June 21, etc.)

I would have no money available to me for several days, which really sucks because I was planning to buy my parents dinner on my birthday. Now, I am just frustrated, confused, and furious with BofA. I do not understand why they would close my account without notifying me and not give me the money I deposited in a quick manner. Anyone else have this problem?

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1:05 pm EDT
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Bank of America bank fraud /someone depositing bad checks...

In & around May 2017, A woman named Eboni Burntwell-Brown deposited a check in Bank of America Branch in Middletown NY 10940. The amount was for $4250. I was with her the day she received the check in the mail. She had me do diligence on the check & we called the bank it was supposedly issued from. They said the check was counterfeit & that she was to destroy it & not to deposit it. Unknown to me, she deposited the check full well knowing it was fake in your Bank on RT 211 in Middletown NY. She is on probation for Corporate theft of Mc Donalds in Middletown NY. She Stole cash from a register & was terminated & arrested.
Best Wishes, A Concerned Bank costumer.

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2:20 pm EDT
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Bank of America claims department, and bank service

On March 30, 2017 I made a fraud claim against my account for uber charges I did not make in California. I have never been to California at all and I did not make these charges. Well I made the claim over the phone sitting in the bank. Apparently after I made the claim the next day 2 other claims were made on my account for the same charges. It is now May 18, 2017 and Bank of America has taken over $800 dollars out of my account for 2 claims that I didn't make. When I talked to the claims department I was told that they see where the mistake was made and that it is there fault but I have to pay the money back that I never knew was in my account. Now they have my account at a negative -320.19 because they messed up. And every time I said I am going to get a lawyer. The phone hung up. I have been calling the bank since May 10, 2017 and it is now May 18, 2017 and they have taken over 800 dollars out of my account without notifying me and without telling me who made the other 2 claims on my account.

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3:48 pm EDT

Bank of America someone tried to get a platinum mastercard in my name

Bank of America Reference #[protected] I call ask about this they told me to ca ill the credit bureau, I told them I had a credit freeze on my report and how could they have check my credit, than they said they would transfer me to some who could help this went on for an hour, the last person said it was not approved, so call the credit Bureau NO HELP from Bank of America

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9:06 pm EDT
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Bank of America seized money from my account

I received & deposited a Wells Fargo bank check in my account on 4/24. Four days after the deposit on 4/28, Bank of America went into my account & seized my money. As monitoring my transactions on 5/2, I noticed $ missing from my account in the amount of $250. I called customer service more than 3 times on 5/2 to try & resolve why BOA seized my deposit. I received rhetorical runaround answers during every phone call to fix the problem. I called the Wells Fargo customer who advised me that the $250 bank check funds have been withdrawn from their account since 4/24. Continued calls to BOA claim that the money was seized because the typed bank check was unreadable. ? If the check was unreadable, then how did BOA know which person/account/bank to withdraw the $ from? On 5/2, four days after seizing my money, BOA made NO attempt to contact me to advise of the taken $. BOA did not make any attempt to return the money to Wells Fargo either. BOA decided they could withdraw & simply keep $250 from my account! I had to get the Wells Fargo customer to put a stop payment on the check to keep BOA from simply stealing the $ for themselves. Today, 5/3, BOA called me to say the $ was never deposited to my account as they never were able to read the bank check. ? What? I have written BOA bank statement showing it was, but now it wasn't? BOA then said, there was something wrong with the Wells Fargo account. How did BOA withdraw the $ if Wells Fargo has an internal "bill pay" procedure issue? Every excuse about the money taken from my account, gets more outlandish. Taking money that is not yours, then secretly keeping it for days is a CRIME...even for a big bank.

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9:25 am EDT
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Bank of America banking and customer service

My expert has been nothing but horrible for myself to the 0oint I switched banks. Now their ripping off my friend who is a disabled, veteran and senior citizen. The repeatedly fail to send text alerts, then move money for .10 cents charging him 12 dollars and some odd cents for moving money. This in turn puts him in over draft position so then there's those fees. I've made so many complaints that I've got their number saved in m phone. Now yesterday I found out they didn't pay a payment that was important. They said to reorder it as soon as I deposited more money for additional fees and then they recharge him twice. So now he's overdrawn again. Mind you we were told that the previous fees wouldn't go through and low in behold it did.

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10:41 pm EDT

Bank of America fees

I have had a savings account with ATM card for 7 years. More recently for the past 12 months I have not used their card nor made any deposits or withdrawals from this account. But apparently they have been deducting a $5 dollar maintenance/service fee from my account every month. Plus my husband checked our balance with the ATM card which we were charged another $2.50. When I received my statement today, I realize the balance is now $-8.21. That's right, a negative BALANCE, I NOW OWE THEM $8.21 FOR NOT USING MY MONEY ALL YEAR! So, I called the customer service number and kept on hold for 7 minutes. Finally explained my story, was put on hold another 5 minutes, then was told, the only thing they can do for me is waiver one $5 fee leaving me with a $ - 3.21 negative balance. I ask to speak with her manager, as I only wanted them to close my account. Another 6 minutes on hold, then told Sorry, manager is in a meeting, he will call me back at the end of the day. After blowing my stack and giving her a piece of my mind, I hung up and drove to the nearest BOA. The manager at the BOA 909 Del Prado Blvd. Cape Coral Fl 33990, told me he would see what he could do. He looked into the computer and deducted the $2.50 ATM balance check fee leaving me with a -71cent balance and told me I would have to go to the teller to close my account after I pay off the negative balance. So I ask again, After this bank has taken $60 this past year in fees for an account I have not used, is it really necessary that I pay them to close my account? She replied Oh Yes, I am so sorry BUT if you do not pay the 71cents they will send you to collections! And there is nothing I can do until you pay. SO, I write her a check for 71 cents and say "OK, so is my account closed now" Her reply, Oh no, I'm sorry but you will have to wait 45 minutes, or make an appointment to come back to see one of our banking specialists! WHAT? Now I am beginning to LOSE IT! I would now leave her window until I was taken care of properly. I got louder and louder, by repeating my story so ALL the bank customers in line could hear my saga! FINALLY, one of the two banking specialists got up from her chair (about 10 feet away) and walked over to me and asked, How may I help? The teller told her, " Oh, I told her you have appointments and she would have to wait 45 minutes or make an appointment. " WHAT KIND OF CUSTOMER SERVICE IS THIS? So the banking specialist was finally kind enough to tell her, "well, it's no problem, I will squeeze her in, it will just take me a few minutes" And with 5 minutes she had my account closed and I was on my way out. REALLY?
Was ALL of that really necessary? NEVER, EVER, will I deal with BOA again, as far as I"M concerned, they all should be Bank of #####!

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12:12 pm EDT
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Bank of America short sale process

My home has been in the short sale process for a year now, with 4 contracts. All buyers have walked away because of the length of the process by Bank of America to handle efficiently and in a timely manner. Repeated waiting on forms that should be easily done with a checklist. I was days away from closing on the 2nd short sale contract last August; was only waiting on the approval letter. The bank languished at the end line and the buyer walked away. B of A would have received all of the principal, late fees, late payments, etc., W/ only a $10k difference in what I owed, but it was all lost due to their lack of efficient process. That approval letter did not arrive until November, with only 2 days left on it to close- but the people had already walked. I then had another contract whereby they also met every condition of B of A's demands, but they would not give buyer an extra 2 days to do inspection- they also walked; THE DAY BEFORE CLOSING! I am not in another contract, and the process has started all over again, and I do not have confidence in B of A's ability to make this happen either. In the meantime, B of A has started the foreclosure process, and I filed my answer Feb 28th w/ affirmative defenses, pro se. I am very frustrated that they can't get their act together to finish this process- because if they end up foreclosing on me, they end up loosing thousands, unnecessarily. I'm surprised there's not a class action regarding this (notwithstanding they have already been involved in such).

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10:26 pm EDT
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Bank of America unethical behavior

There was Hurricane Matthew that hit Palm Coast, Fl. on October 7, 20016 and my home has suffered a lot of damage. My homeowner's insurance paid me approximately $76, 000+ in three separate checks for the damages I incurred. I held on to the checks for two weeks and finally tried to deposit the checks in person. The two small checks were accepted, but I was told that since the check was over $20, 000 it would have to go to your Simi Valley, Ca. bank for verification. Here is the problem: the check was made out to myself and my late husband and Bank of America. I tried explaining to the people at my local BofA that I do not have a mortgage and never did. The associate said that it does not matter as she said that it needs to go to your Calif. branch anyway because it was $20, 000. She instructed me to go the the UPS store across the street and to mail it overnight, costing me $43.00 to. Turns out that it should gone to your North Carolina branch. Still even after I mailed the check, I pursued the issue and later found someone who was diligent enough to check that I really did not have a mortgage, but I did have a line of credit that you did not close. I have asked this nice man to please call my homeowner's insurance to stop payment on the check and issue a new one as he sent him a copy of the release. Its no wonder a get a lot of solicitation thru email and the regular mail. I have a name of the person who I spoke with in 2008 to close the account.

Another issue is that my husband passed away June 21, 2004 and would you believe you have been sending my condolence letters. This is so disturbing because I personally went to my local bank then when he died. We have been banking with BofA for many, many years and I feel that my reputation has been so violated.

Another issue is that I get solicitations from you concerning "my" business. I never had a business in my life - I wish I did.

For the aggravation that I suffered, I believe I should be compensated for my troubles and I will leave this up to you to decipher.

Sincerely,
Linda C. Ramirez

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5:57 pm EDT

Bank of America non service and other issues

Hi, I started my account with the Maplewood Bank, in 1975. As the banks merged, I stayed as a customer. This year, has been so horrible dealing with Bank of America. I have several complaints. I will work my way backwards. The dates are estimated, because I did not write things down, thinking they would be addressed quickly. This week on Monday I checked my account and money was missing. Reason being. I had gone to the Dunellen branch in February. for several reasons. 1. I received an email from someone saying they were from Bank of America and needed my personnel information. 2. I also received a letter in the mail, asking for confirmation, that I was ordering checks to be delivered to my AL address, again looking for personnel information. I live in NJ. I took time to make copies and go to the bank, so you would be aware of these 2 issues. The lady who waited on me, said that they knew about the fellow who was sending the email. And I should go home and find the email and send it to your fraud department. I had the copies right there. The letter, I could make a complaint with the police if I wanted to. And after that I should shred them. 3. Also, I had 1 account that was over drawn, by 16.00 and such, due to fees. Reason being, it was a join account, with my brother, who I no longer talk to. That is also Bank of America's fault. No matter if I ask or my brother asked. The account never got closed. Until that day. 4. Also attached to the statement was my brother's accounts. I had moved, he had not. Someone went in and changed his stuff to come to my house. Reason, I know he didn't do it. He does not know where I moved to. 5. Then to make the day more wonderful. I went out and used you inside ATM machine. The machine ate my 2 checks. I was not aware that some ATMs only take single checks. 6. So then I went back into the branch. The same lady, gave me a ATM machine #. And dialed the phone and handed to me so I could sit on the phone for at least 20 minutes. I talked to the lady on the phone for about another 15 minutes. So I walked into the branch with 4 issues. When I left I had 5 issues. Terrible customer service. Any way, then I was given a temporary deposit to my account for my 2 checks that the machine took. So after a while I received a letter in the mail. (Feb14). That my checks could not be found and you were taking my money back. I called and spoke to a fellow, I don't remember his name. We went back and forth on the phone. I wanted to know why the checks were not found. He told me I needed to go to where I received the checks from and have them issue new checks. Unacceptable. So I wanted to talk to a manager. I was put on hold for awhile. Then the fellow came back said they were all busy, but they said they would check on the issue. The information you had, was it was 1 check and they didn't even have my name right. It was 2 checks. So he tells me, he fixed the issues, and they would look it over again. When I called this past Monday. After I saw my money was missing. The lady who answered the phone, said there was no record of any of the information I provided on my first call. She fixed the information. I see the money is back in my account today. So you must have figured out where the checks went. It would have been really, really nice is somebody would have called me . Now back to me and my brother not speaking anymore. My brother and his wife went to the Maplewood main branch for a mortgage. And met with Mr Murphy. It took them over 9 months to get a mortgage, every time we thought it was done, Mr Murphy asked for something else. I went and bought another house, and when I would go to your bank, people would ask me why I didn't get my mortgage with you. Dealing with your people has turned into a nightmare. We did have a Bank of America mortgage previously and we had no problems. I am beyond disappointed in your non-service. I don't have a lot of money, but like I said, I have been a customer a very long time. I am not sure I will be continue with you or not. One suggestion, I do have is that since, people on the phone can not give us their name. Can you assign them an id #, so when we have issues, we can give you that information.

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7:47 pm EDT
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Bank of America boa allowed scammer/money mule to take money from victims

This review is strictly about my experience with BOA as a non-customer US Army veteran. I wish I could give them no stars at all. I was getting a shipment for a friend from overseas. My shipping agent had a Bank of America checking account to accept payments. I made a total of 3 deposits (2 of them were over the counter with cash and my name was on both deposit slips), and 1 was a wire transfer to her checking account back in August 2015. Long story short, I never got my shipment by the end of August 2015 as promised by my shipping agent!

By the beginning of September 2015, I then learned that my shipping agent was actually working as a money mule for a scammer! I reported the entire situation along with all my evidence (withdrawn records from my bank, multiple emails, 2 police reports (Houston and Sarasota Police Departments) that their customer had been scamming me during August 2015. After she took my payments, she committed money laundering by sending my payments overseas! BOA Fraud department believed that I was the victim of fraud but they refused to reimburse my payments. Again, they kept saying that they would never let criminals open bank accounts with them but it was all a lie! I knew if they could put a crime alert on my shipping agent's account, at least I wouldn't have to suffer any financial loss.

I was extremely depressed over this whole thing all the way from August 2015 till today. I lost a total of $45K. That was my entire life savings.

Noted that I am a US Army veteran. I read about how BOA would always do something to help veterans, but I guess in this case, they don't care about making it right for me.

To those who are currently banking with BOA, do you really like to bank with someone who allows scammers/money mules to commit crimes ripping off others? Also, do you like the fact that BOA isn't truly giving helping hands to any veterans as they promise they would?

All my family members, relatives and good friends had left BOA after knowing my fraud story with BOA. Working in the real estate industry, I don't even bother referring any clients out to get home loans from BOA. Please do yourself a favor. Stay the heck away from BOA.

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Update by dragonmom2013
Mar 17, 2017 7:55 pm EDT

3/17/17, I just had a chat with Karen Thibeault. She is one of the executives of BOA. She pretty declined my request for my $45K.

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

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While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

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4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

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