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2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bank of America reviews & complaints 1574

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1:05 pm EDT
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Bank of America bank fraud /someone depositing bad checks...

In & around May 2017, A woman named Eboni Burntwell-Brown deposited a check in Bank of America Branch in Middletown NY 10940. The amount was for $4250. I was with her the day she received the check in the mail. She had me do diligence on the check & we called the bank it was supposedly issued from. They said the check was counterfeit & that she was to destroy it & not to deposit it. Unknown to me, she deposited the check full well knowing it was fake in your Bank on RT 211 in Middletown NY. She is on probation for Corporate theft of Mc Donalds in Middletown NY. She Stole cash from a register & was terminated & arrested.
Best Wishes, A Concerned Bank costumer.

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2:20 pm EDT
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Bank of America claims department, and bank service

On March 30, 2017 I made a fraud claim against my account for uber charges I did not make in California. I have never been to California at all and I did not make these charges. Well I made the claim over the phone sitting in the bank. Apparently after I made the claim the next day 2 other claims were made on my account for the same charges. It is now May 18, 2017 and Bank of America has taken over $800 dollars out of my account for 2 claims that I didn't make. When I talked to the claims department I was told that they see where the mistake was made and that it is there fault but I have to pay the money back that I never knew was in my account. Now they have my account at a negative -320.19 because they messed up. And every time I said I am going to get a lawyer. The phone hung up. I have been calling the bank since May 10, 2017 and it is now May 18, 2017 and they have taken over 800 dollars out of my account without notifying me and without telling me who made the other 2 claims on my account.

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3:48 pm EDT

Bank of America someone tried to get a platinum mastercard in my name

Bank of America Reference #[protected] I call ask about this they told me to ca ill the credit bureau, I told them I had a credit freeze on my report and how could they have check my credit, than they said they would transfer me to some who could help this went on for an hour, the last person said it was not approved, so call the credit Bureau NO HELP from Bank of America

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9:06 pm EDT
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Bank of America seized money from my account

I received & deposited a Wells Fargo bank check in my account on 4/24. Four days after the deposit on 4/28, Bank of America went into my account & seized my money. As monitoring my transactions on 5/2, I noticed $ missing from my account in the amount of $250. I called customer service more than 3 times on 5/2 to try & resolve why BOA seized my deposit. I received rhetorical runaround answers during every phone call to fix the problem. I called the Wells Fargo customer who advised me that the $250 bank check funds have been withdrawn from their account since 4/24. Continued calls to BOA claim that the money was seized because the typed bank check was unreadable. ? If the check was unreadable, then how did BOA know which person/account/bank to withdraw the $ from? On 5/2, four days after seizing my money, BOA made NO attempt to contact me to advise of the taken $. BOA did not make any attempt to return the money to Wells Fargo either. BOA decided they could withdraw & simply keep $250 from my account! I had to get the Wells Fargo customer to put a stop payment on the check to keep BOA from simply stealing the $ for themselves. Today, 5/3, BOA called me to say the $ was never deposited to my account as they never were able to read the bank check. ? What? I have written BOA bank statement showing it was, but now it wasn't? BOA then said, there was something wrong with the Wells Fargo account. How did BOA withdraw the $ if Wells Fargo has an internal "bill pay" procedure issue? Every excuse about the money taken from my account, gets more outlandish. Taking money that is not yours, then secretly keeping it for days is a CRIME...even for a big bank.

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9:25 am EDT
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Bank of America banking and customer service

My expert has been nothing but horrible for myself to the 0oint I switched banks. Now their ripping off my friend who is a disabled, veteran and senior citizen. The repeatedly fail to send text alerts, then move money for .10 cents charging him 12 dollars and some odd cents for moving money. This in turn puts him in over draft position so then there's those fees. I've made so many complaints that I've got their number saved in m phone. Now yesterday I found out they didn't pay a payment that was important. They said to reorder it as soon as I deposited more money for additional fees and then they recharge him twice. So now he's overdrawn again. Mind you we were told that the previous fees wouldn't go through and low in behold it did.

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10:41 pm EDT

Bank of America fees

I have had a savings account with ATM card for 7 years. More recently for the past 12 months I have not used their card nor made any deposits or withdrawals from this account. But apparently they have been deducting a $5 dollar maintenance/service fee from my account every month. Plus my husband checked our balance with the ATM card which we were charged another $2.50. When I received my statement today, I realize the balance is now $-8.21. That's right, a negative BALANCE, I NOW OWE THEM $8.21 FOR NOT USING MY MONEY ALL YEAR! So, I called the customer service number and kept on hold for 7 minutes. Finally explained my story, was put on hold another 5 minutes, then was told, the only thing they can do for me is waiver one $5 fee leaving me with a $ - 3.21 negative balance. I ask to speak with her manager, as I only wanted them to close my account. Another 6 minutes on hold, then told Sorry, manager is in a meeting, he will call me back at the end of the day. After blowing my stack and giving her a piece of my mind, I hung up and drove to the nearest BOA. The manager at the BOA 909 Del Prado Blvd. Cape Coral Fl 33990, told me he would see what he could do. He looked into the computer and deducted the $2.50 ATM balance check fee leaving me with a -71cent balance and told me I would have to go to the teller to close my account after I pay off the negative balance. So I ask again, After this bank has taken $60 this past year in fees for an account I have not used, is it really necessary that I pay them to close my account? She replied Oh Yes, I am so sorry BUT if you do not pay the 71cents they will send you to collections! And there is nothing I can do until you pay. SO, I write her a check for 71 cents and say "OK, so is my account closed now" Her reply, Oh no, I'm sorry but you will have to wait 45 minutes, or make an appointment to come back to see one of our banking specialists! WHAT? Now I am beginning to LOSE IT! I would now leave her window until I was taken care of properly. I got louder and louder, by repeating my story so ALL the bank customers in line could hear my saga! FINALLY, one of the two banking specialists got up from her chair (about 10 feet away) and walked over to me and asked, How may I help? The teller told her, " Oh, I told her you have appointments and she would have to wait 45 minutes or make an appointment. " WHAT KIND OF CUSTOMER SERVICE IS THIS? So the banking specialist was finally kind enough to tell her, "well, it's no problem, I will squeeze her in, it will just take me a few minutes" And with 5 minutes she had my account closed and I was on my way out. REALLY?
Was ALL of that really necessary? NEVER, EVER, will I deal with BOA again, as far as I"M concerned, they all should be Bank of #####!

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12:12 pm EDT
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Bank of America short sale process

My home has been in the short sale process for a year now, with 4 contracts. All buyers have walked away because of the length of the process by Bank of America to handle efficiently and in a timely manner. Repeated waiting on forms that should be easily done with a checklist. I was days away from closing on the 2nd short sale contract last August; was only waiting on the approval letter. The bank languished at the end line and the buyer walked away. B of A would have received all of the principal, late fees, late payments, etc., W/ only a $10k difference in what I owed, but it was all lost due to their lack of efficient process. That approval letter did not arrive until November, with only 2 days left on it to close- but the people had already walked. I then had another contract whereby they also met every condition of B of A's demands, but they would not give buyer an extra 2 days to do inspection- they also walked; THE DAY BEFORE CLOSING! I am not in another contract, and the process has started all over again, and I do not have confidence in B of A's ability to make this happen either. In the meantime, B of A has started the foreclosure process, and I filed my answer Feb 28th w/ affirmative defenses, pro se. I am very frustrated that they can't get their act together to finish this process- because if they end up foreclosing on me, they end up loosing thousands, unnecessarily. I'm surprised there's not a class action regarding this (notwithstanding they have already been involved in such).

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10:26 pm EDT
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Bank of America unethical behavior

There was Hurricane Matthew that hit Palm Coast, Fl. on October 7, 20016 and my home has suffered a lot of damage. My homeowner's insurance paid me approximately $76, 000+ in three separate checks for the damages I incurred. I held on to the checks for two weeks and finally tried to deposit the checks in person. The two small checks were accepted, but I was told that since the check was over $20, 000 it would have to go to your Simi Valley, Ca. bank for verification. Here is the problem: the check was made out to myself and my late husband and Bank of America. I tried explaining to the people at my local BofA that I do not have a mortgage and never did. The associate said that it does not matter as she said that it needs to go to your Calif. branch anyway because it was $20, 000. She instructed me to go the the UPS store across the street and to mail it overnight, costing me $43.00 to. Turns out that it should gone to your North Carolina branch. Still even after I mailed the check, I pursued the issue and later found someone who was diligent enough to check that I really did not have a mortgage, but I did have a line of credit that you did not close. I have asked this nice man to please call my homeowner's insurance to stop payment on the check and issue a new one as he sent him a copy of the release. Its no wonder a get a lot of solicitation thru email and the regular mail. I have a name of the person who I spoke with in 2008 to close the account.

Another issue is that my husband passed away June 21, 2004 and would you believe you have been sending my condolence letters. This is so disturbing because I personally went to my local bank then when he died. We have been banking with BofA for many, many years and I feel that my reputation has been so violated.

Another issue is that I get solicitations from you concerning "my" business. I never had a business in my life - I wish I did.

For the aggravation that I suffered, I believe I should be compensated for my troubles and I will leave this up to you to decipher.

Sincerely,
Linda C. Ramirez

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5:57 pm EDT

Bank of America non service and other issues

Hi, I started my account with the Maplewood Bank, in 1975. As the banks merged, I stayed as a customer. This year, has been so horrible dealing with Bank of America. I have several complaints. I will work my way backwards. The dates are estimated, because I did not write things down, thinking they would be addressed quickly. This week on Monday I checked my account and money was missing. Reason being. I had gone to the Dunellen branch in February. for several reasons. 1. I received an email from someone saying they were from Bank of America and needed my personnel information. 2. I also received a letter in the mail, asking for confirmation, that I was ordering checks to be delivered to my AL address, again looking for personnel information. I live in NJ. I took time to make copies and go to the bank, so you would be aware of these 2 issues. The lady who waited on me, said that they knew about the fellow who was sending the email. And I should go home and find the email and send it to your fraud department. I had the copies right there. The letter, I could make a complaint with the police if I wanted to. And after that I should shred them. 3. Also, I had 1 account that was over drawn, by 16.00 and such, due to fees. Reason being, it was a join account, with my brother, who I no longer talk to. That is also Bank of America's fault. No matter if I ask or my brother asked. The account never got closed. Until that day. 4. Also attached to the statement was my brother's accounts. I had moved, he had not. Someone went in and changed his stuff to come to my house. Reason, I know he didn't do it. He does not know where I moved to. 5. Then to make the day more wonderful. I went out and used you inside ATM machine. The machine ate my 2 checks. I was not aware that some ATMs only take single checks. 6. So then I went back into the branch. The same lady, gave me a ATM machine #. And dialed the phone and handed to me so I could sit on the phone for at least 20 minutes. I talked to the lady on the phone for about another 15 minutes. So I walked into the branch with 4 issues. When I left I had 5 issues. Terrible customer service. Any way, then I was given a temporary deposit to my account for my 2 checks that the machine took. So after a while I received a letter in the mail. (Feb14). That my checks could not be found and you were taking my money back. I called and spoke to a fellow, I don't remember his name. We went back and forth on the phone. I wanted to know why the checks were not found. He told me I needed to go to where I received the checks from and have them issue new checks. Unacceptable. So I wanted to talk to a manager. I was put on hold for awhile. Then the fellow came back said they were all busy, but they said they would check on the issue. The information you had, was it was 1 check and they didn't even have my name right. It was 2 checks. So he tells me, he fixed the issues, and they would look it over again. When I called this past Monday. After I saw my money was missing. The lady who answered the phone, said there was no record of any of the information I provided on my first call. She fixed the information. I see the money is back in my account today. So you must have figured out where the checks went. It would have been really, really nice is somebody would have called me . Now back to me and my brother not speaking anymore. My brother and his wife went to the Maplewood main branch for a mortgage. And met with Mr Murphy. It took them over 9 months to get a mortgage, every time we thought it was done, Mr Murphy asked for something else. I went and bought another house, and when I would go to your bank, people would ask me why I didn't get my mortgage with you. Dealing with your people has turned into a nightmare. We did have a Bank of America mortgage previously and we had no problems. I am beyond disappointed in your non-service. I don't have a lot of money, but like I said, I have been a customer a very long time. I am not sure I will be continue with you or not. One suggestion, I do have is that since, people on the phone can not give us their name. Can you assign them an id #, so when we have issues, we can give you that information.

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7:47 pm EDT
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Bank of America boa allowed scammer/money mule to take money from victims

This review is strictly about my experience with BOA as a non-customer US Army veteran. I wish I could give them no stars at all. I was getting a shipment for a friend from overseas. My shipping agent had a Bank of America checking account to accept payments. I made a total of 3 deposits (2 of them were over the counter with cash and my name was on both deposit slips), and 1 was a wire transfer to her checking account back in August 2015. Long story short, I never got my shipment by the end of August 2015 as promised by my shipping agent!

By the beginning of September 2015, I then learned that my shipping agent was actually working as a money mule for a scammer! I reported the entire situation along with all my evidence (withdrawn records from my bank, multiple emails, 2 police reports (Houston and Sarasota Police Departments) that their customer had been scamming me during August 2015. After she took my payments, she committed money laundering by sending my payments overseas! BOA Fraud department believed that I was the victim of fraud but they refused to reimburse my payments. Again, they kept saying that they would never let criminals open bank accounts with them but it was all a lie! I knew if they could put a crime alert on my shipping agent's account, at least I wouldn't have to suffer any financial loss.

I was extremely depressed over this whole thing all the way from August 2015 till today. I lost a total of $45K. That was my entire life savings.

Noted that I am a US Army veteran. I read about how BOA would always do something to help veterans, but I guess in this case, they don't care about making it right for me.

To those who are currently banking with BOA, do you really like to bank with someone who allows scammers/money mules to commit crimes ripping off others? Also, do you like the fact that BOA isn't truly giving helping hands to any veterans as they promise they would?

All my family members, relatives and good friends had left BOA after knowing my fraud story with BOA. Working in the real estate industry, I don't even bother referring any clients out to get home loans from BOA. Please do yourself a favor. Stay the heck away from BOA.

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Update by dragonmom2013
Mar 17, 2017 7:55 pm EDT

3/17/17, I just had a chat with Karen Thibeault. She is one of the executives of BOA. She pretty declined my request for my $45K.

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7:59 am EDT
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Bank of America reclining couch & chair.

Hello
The salesman at Renauds Furniture in Miramichi directed us to you for a solution since he says there is no warranty after 1 year. We Purchased this set almost 5 years ago and expected it to last many more years.
Both pieces are very worn and letting go at the seams. With only 2 of us here We were assured it was a high end good quality bonded leather, and just recently learned it may be sprayed with somethings?.
Very Disappointed! We expect the normal wear and tear but not this!
We have bought lazy boy over the years because of the reputation and also purchased a swivel chair from England furniture with no issues.
If we wanted cheap quality we would expect to, pay cheap $$ We paid over $2400 for two pieces. We sincerely hope you will quickly address and compensate or fix the oroblem ASAP. It is very bad looking and we simply can not afford to purchase another so soon! We hope you stand behind your reputation of great quality furniture. I am attaching pictures.
Thank you.
Anita & Brian King
[protected]
[protected]@nb. sympatico.ca

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7:34 pm EDT
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Bank of America mortgage servicing - wrongful foreclosure

For anyone fighting a wrongful foreclosure you really need to read this book (Chain of title by david dayen) ! We are not connected to the author in any way, but this book explains exactly what the problem is, and why most homeowners (Especially in florida) have no chance of winning their cases. We have been fighting a wrongful foreclosure since march of 2010 (Beginning with our original loan from countrywide mortgage) , making our payments to the servicers (Bac home loans servicing, bank of america n. A. , and currently, nationstar mortgage) , via certified check every month - only to have them returned to us for the past seven years! All of our returned payments are in a bank account (And have not been touched during the seven year period). We are scheduled to go to court at the end of april but have been told by our attorney that we will need to be prepared to pay the entire note in-full or to walk away from our investment home. Why? Because the majority of judges don't want to hear the details from your defense attorney and they automatically rule for the bank/servicer (Because it is easier). We have spent close to $35, 000.00 in legal fees paid to attorneys to fight this, but after reading this book we now understand that in most cases, attorneys don't even get the chance to defend their clients because the issue is way too complicated and the judges just don't want to spend the time to drill down to find out where the errors occurred on a borrowers account (Especially if the loan has been sold and/or servicers have changed during the foreclosure process). I am over simplifying the issues, but that is really the bottom line here. Read this book before you spend a bunch of money on hiring an attorney to defend your foreclosure case (Especially in florida). This problem with the servicers has been brought to the federal level and even the feds decided to sweep it under the rug by settling with the banks, instead of prosecuting them for mortgage fraud. Leaving all of the homeowners/borrowers paying the ultimate price for the bank/servicers wrong-doing.
Many of these issues posted here (Lender placed insurance, excessive late fees, inspection fees, lost paperwork for modifications, etc. ) are not new issues! And when you do your research online, you will see that many of the defenses that people/homeowners and foreclosure defense attorneys have used are being rejected by the judges/courts. Educate yourselves! I know this sounds crazy, but it's true! Read this book and research the issue online. You will clearly see that very few of you have any real chance of saving your homes - because the entire system is setup to support the lenders & servicers - not the homeowners/borrowers! And if you think filing a complaint with any of the government consumer protection agencies will make a difference... Think again... It's all been done already and garners little results for the common folk on main street! Educate yourself - you will not believe what you read - but it is all true. We know because we have been living it for the past several years!

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12:24 pm EST
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Bank of America service on ira account

I am very upset concerning the lack of knowledge and service that my bank representative had during a IRA transaction last year, to the point of considering termination of all my accounts with Bank of America and selling of my BAC stock. The transaction that took place was the terminating of my father's IRA accounts to move the funds into his estate. It is true that I should have know or at least considered looking for advise, but I have always considered those acting as representatives of the bank to be knowledgeable about banking business. What happened is my sister and I, as my father's personal representatives, closed his 4 IRA accounts without the knowledge that this would result in a huge tax bill. And that there was a solution in moving the money into an " inherited IRA", which would avoided taxes right away. Plus, it was an opportunity for the bank to maintain the funds within Bank of America. I can assure you that of the 6 heirs, at least 5 would have left the funds at Bank of America. The fact that your banking representative while consulting with the legal department about closing the account with two personal representatives never even suggested this option to us, doesn't speak very highly about those people representing the bank and looking out for the banks interest as well. I can not even express my disappointment and lack of trust with Bank of America at this point.

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2:37 am EST

Bank of America impolite staff

I am very disappointed with Bank of America and especially with their service! These people should be ashamed of themselves!
My friend from Germany arrived to visit me and he went to Bank of America because he needed some banking service. I was busy that day and wasn't able to go with him.
Bank employee refused to provide service to my German friend because his English was not so good. Bank employee said that he was not able to understand my friend and refused to communicate. I'll repeat that again - you Bank of America should be ashamed. Just think about what will my friend tell about your service when he comes back to Germany. He will say how rude and impolite he was treated! And by the way, his English was not that bad and it's easy to understand him. I'm disgusted to be a client of this joke bank!

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6:52 am EST

Bank of America teller, assistance with withdrawal and payment

On 02-22-17 I go into a BOA to perform a cash withdrawl. Need I remind you my husband had just deposited $1900 cash in my account and he banks with BOA also. I go to the teller to get the money and she says "the funds are still processing and will be available after 12am but you can call customer service and increase your ATM withdrawal limit to 1500 and take it out there". The tellers words are very contradicting as I am not lame and know that cash is available right away and my balance shows over 1900 available. The teller goes on further to say you can speak with the bank manager. I approach Tha manager by the name of Alex only to be told more lies. He says to me oh the teller is on a different system, let me have your cards (id and debit card) he then pulls my account info and my available balance shows over 1900 accessible for withdrawal. Alex goes on to say oh cash transaction can be voided thats why it says processing. I tell him who do you think you are talking too my husband always put money in my account: look at my accout history thos is nothing new and the money is available. At this point it began to rain and I proceed to my car in the rain to call customer service. When the rep gets on the phone she says I need to update some information because your info has not been updated in a while. I said to het that's a flat out lie because I just openef a credit card 4 months ago with you and nothing had changed. I Sherry the rep you do not have to lie...you have the information in front of you and what you are doing is puting my name and info on a log as if I am embezzling dirty money or laundering of some sort. I furthet tell her I work in a place that operates similar to a bank and there are measures that we take as well so I am not stupid so fo not lie to me because you can't update a social or date of birth as this will stay the same. Afterwards she verified mu funds were available and did know why the bank was denying me my money and telling me to go to the ATM. I proceeded back into the bank in the rain and made them aware that customer service is on the line and see that my money is available now. The manager Alex faking like there is something needing an override so I can access my funds. It took over an hour for me to get my money. For the lack of honesty and customer service I was treated as if I was a criminal and my integrity challenged. If it was not for my husband banking with BOA I would not have an account with them. I banked with them many years ago and terminated the relationship becauae of similar issues. The moral at the branch is unwelcoming and biased.

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2:57 am EST
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Bank of America service members civil relief act (scra)

I have been Active Duty Military for over 17 years but only a Bank of America customer for a few years. I recently applied for a reduced interest rate as one of the benefits under the SCRA and was denied because I did not have the credit card before I went on active duty. I joined the military when I was 19 years old and didn't have any credit cards. Bank of America is the only credit card company that denied my claim. I would like Bank of America to change their policy regarding the SCRA.

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11:27 am EST
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Bank of America online external transfer - no fee charge, false information by cc

Hi

I am a new account holder in BOA, I wanted to transfer money from my BOA account to my wells fargo account. before transferring I just wanted to confirm there will be no fee charge for online transfer.

on 01/09/2017 I called BOA customer care number and ask them how tomake transfer and made sure there will be no fee charge as on screen it was forced to select fast delivery 3, 1, Immediate.

I reconfirm that lady, that i dint want any fast transfer, but why i need to select this? She confirmed that there was a system problem & due to some reason it is showing fee need to select. In case fee charge you can call us back & we will return it.

today 01/11/2017 I checked my account ending with 8578 there was fee charge of $3. Though amount is not transferred to my another account yet (this may be other bank issue). I call & ask customer care to cancel the fee .

I surprise to listen they said its legal fee & has to be charged hence will not cancel.

This is how BOA customer care people cheat their customers. why one executive says there will no charge & another says its legal and fee is correctly charge.

It's not about a small amount, its about the authenticity of the customer care group. it seem "Bank of America " do not hire authenticate people who have full correct information.

This is the way Bank of America cheat their customer & fetch money in terms of fee . they don't tell in advance that fee is charge and after all done they say fee is legal.

Regards
Dhanashree Kanade
[protected]/[protected]

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12:17 am EST

Bank of America bank of america has now made it impossible to report fraud giving carte blanche to fraudsters

You call them to report fraud and they tell you that you have to call their fraud reporting number between Monday-Friday 9:00-5:00 (as if fraud only happens between Monday-Friday 9:00-5:00), meanwhile people are having a field day using your debit card. Then when you call the fraud number, no one actually ever picks up meaning criminals are being given carte blanche to rip off all Bank of America customers. How can a company like this even exist? Meanwhile, the law (Dodd Frank), states that it's illegal for banks that are too big to fail (like Bank of America) to be allowed to exist. So what's happening? Has the whole world gone crazy? If fraud's no longer illegal and the laws aren't going to be enforced, then another financial meltdown is right around the corner. You don't have to be Nostradamus to see this one coming.

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7:01 am EST

Bank of America lies

i had interview with this company and was told by the manager at the end of the interview that i got the job and he will be moving forward with me and to expect a call from my recruiter. same day was told the manager changed his mind i never in my whole life was told i got a job and then lied to and told something else hours later . i would never apply for a position again with this company very untasteful to lie to people about a job you never were going to hire them for in the first place

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pobarjenkins
Minneapolis, US
Jan 05, 2017 11:32 pm EST
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Until paperwork is signed, you are not guaranteed any particular position. Even still, you may still lose said position after signed paperwork for any reason if the state you reside has at-will employment. It is possible that they accepted you under circumstances that changed.

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Bank of America customer service

I am very disappointment in the costumer service provided. Talking to a Supervisor was a complete wast of time because they did not even help with the situation. I was charged a fee twice and charged a supposedly fee for protection on fee which was ridiculous and help for nothing ! Worst costumer service ever with no help provided to solve this issue charging a fee twice ! what was the point of speaking to a supervisor if they DO NOT provide no help! AT ALL! been banking with BOA for a long time and this costumer service i just got was the worst Ive ever had ! I will take this to all Media ! POOORRR Costumer Service and to top it off from a supervisor!

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Bank of America contacts

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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