On July 9, 2008 I took my puppy in to Banfield animal "hospital". The reason why I took him there is because my puppy was sick with Parvo. All he needed was his treatment. When I took him there they took him in, they wouldn't touch him and acted like they were going to help us and told us not to worry about anything and they would call us back.
They called us with an estimate, and I explained to them that I wouldn't get paid till Friday. My intention was not to leave him there get him treated and not pay. I just did not want him to die. She said I had to come pick him up! While I was trying to find other resources to see what other options we had, we kept him there thinking that they would at least give him fluids. You know keep him well while he was there.
Before we went to go pick him up, I had a very rude phone call from a worker there named Liz. She was being very smart alec with me, and her and co workers were all laughing in the background. When we went to go pick him up he was still in the cage where I had place him in, laying un touched.
Because of them my puppy is now dead! They could have done something to prevent his death, but instead all they did was ridicule us and laughed in our face. The reason why we went there is because on their website, it says they treat Pets like family. Well I'll be the first to tell you, that’s a false advertisement. They do not practice what they preach!! The place I went to go get his treatment the first time was really helpful and assisted my puppy right away. They also said that by law they should have done something to help him. Instead, they let him sit in a cage for 10 hours and feel every second of his suffering pain. This is a form of cruelty and neglect. They are a business and they are supposed to be there to help animals. I hope this is not the way they treat other pets because no one deserves to be treated that way. They treated him like he was just a nasty piece of trash!
We took him there in hopes that they would help him, instead we got a bunch of rude, insensitive, and uncaring people. I would not even take anything in need there ever again. That place was a big mistake in my part. I hope that what happened to my puppy, will not happen to anybody else.
They should seriously change their advertisement on their website to, "Have money? Come on in!!" Cause that’s the way they treated me!
I want this email to be forwarded to anybody and everybody that can help me put these people out of this profession, because the way they treated my puppy shows that they are not professional, or trained in their occupation. I will not stop until my voice is heard. And I will not let this die down the way they let my puppy die. It's a shame how people who are supposed to care for pets can be so cold hearted to an innocent little puppy!!
The place I went to was in Fort Worth, Texas
Pets Mart Banfield Hospital
415 Carroll St
The girl I would especially like to report is named Liz!
I will also proceed in pressing charges!