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Balsam HillNo order and no apology

Review updated:

I placed an order on 12/6. Got no confirmation so I e-mailed on 12/7. Received response 12/8 verifying my order and saying that my order had been shipped on 12/7. I called on 12/13 to find out where my order was and was told that my order was cancelled and the item was out of stock! How does an order go from "shipped" to "you're not getting one"? Insult to injury: I never even got an apology from either of the two agents with whom I spoke. I've seen better customer service at the dollar store.

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Comments

  • Dp
      Jan 04, 2012

    Poor customer service and no support for defective lights even though they say the are warranted. They always come up with some excuse.

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