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California, Burlingame 94010
United States
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Balsam Hill is a multinational company..
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Overview of Balsam Hill complaint handling
44 Balsam Hill reviews first appeared on Complaints Board on Jan 21, 2008. The latest review Warranty and exchablnhe was posted on Dec 13, 2021. The latest complaint Broken Product upon delivery: Wouldn't replace it was resolved on Sep 28, 2014. Balsam Hill has an average consumer rating of 2 stars from 44 reviews. Balsam Hill has resolved 15 complaints.
Additional information
The United States, Mailing Address
50 Woodside Plaza, Suite 111, Redwood City, CA 94061
The United Kingdom
Australia
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Use this comments board to leave complaints and reviews about Balsam Hill. Discuss the issues you have had with Balsam Hill and work with their customer service team to find a resolution.
Latest Balsam Hill’s complaints
Balsam Hill - Warranty and exchablnhe
I purchased a tree the end of October to be put up after Thanksgiving. When I started putting together this tree was not what I had envisioned. I spoke with Kelly in customer service and we decided on a different tree. She provided me with the return shipping label. I called FedEx and made arrangements for them to pick up the next Tuesday. I then received...
Read full review of Balsam HillBalsam Hill - Balsam Hill Christmas Tree
Horrible customer service. Only received half of the tree I ordered and they cannot find the other box. They won't replace the tree with the same one since it's sold out. One supervisor said they would replace with a similar tree and another said they would not replace (actually she flat out told me they were busy and didn't have anymore trees). All they...
Balsam Hill - Outdoor LED Wire Cone Tree Set
I purchased this item for Christmas 2020. I had them all set up in my yard and after a week two of the trees did not light. One of the three does light up. At that time I called Customer Service. The representative I spoke with informed me that these were sold as sets and they could not send just the two as well as this item was no longer in stock for 2020...
Read full review of Balsam Hill
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