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Balsam Hill
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44 complaints
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T
8:49 am
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By far, the worst, most unbelievable consumer experience of my 50 years of life! Ordered the tree and paid expedited freight so it would arrive in time to enjoy it for two-three weeks prior to holiday. Upon arrival and setup, I discovered the whole bottom section of the white lights didn't work Hours on phone while they had me check wiring of this pre-lit...

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I bought a tree on the last day of a "Sale", ending on a Monday in early October at midnight. I went back to the website a couple of days later, only to discover that the same "Sale" was running but under a different name. Having looked at the website on numerous occasions since, I have not found a day when the 40% off "Sale" was not running. In my rush to...

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Balsam Hill - poor quality product, terrible customer service

This is the worst company I've ever dealt with. I spent over $1000 on an artificial tree. It was very complicated to set up, and I called customer support 3 times in the course of several hours to try to have them help me. Only one section of the lights would light up, but they gave me vague, generic answers such as "check the manual" and "look on our website for more detailed instructions". Do they think I would have called if I hadn't already looked at the instruction manual? After several frustrating hours I decided to return the tree. After it was boxed up and in my garage, only then did they decide they wanted to spend time troubleshooting with me before I could return it. I told them it was too late, I was not wasting any more time trying to get this tree to work, and I wanted them to pay the return shipping. I fought with them for weeks and got the run a round from everyone. Finally I spend $450 to return the tree! It was nearly half of what I paid for it. I never felt so ripped off and promised I would tell everyone what a terrible company they were and that nobody should buy their products. I have never done this before but I felt I had no option after all the wasted money and time. They actually had someone call me to tell me they couldn't refund me for shipping, but if I ever wanted to buy something from them again they would personally assist me. As if I would EVER buy anything from them! Please do not buy from this company, they are terrible and you will have nothing but aggravation and regret.

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3:21 pm
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Balsam Hill - No order and no apology

I placed an order on 12/6. Got no confirmation so I e-mailed on 12/7. Received response 12/8 verifying my order and saying that my order had been shipped on 12/7. I called on 12/13 to find out where my order was and was told that my order was cancelled and the item was out of stock! How does an order go from "shipped" to "you're not getting one"? Insult to injury: I never even got an apology from either of the two agents with whom I spoke. I've seen better customer service at the dollar store.

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1 comment
D
Jan 04, 2012 8:53 pm

Poor customer service and no support for defective lights even though they say the are warranted. They always come up with some excuse.

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E
11:10 pm
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Balsam Hill - Defective Tree and TERRIBLE Customer Service

We noticed after about 5 hours of use that there were a strand of lights out...the $500 tree was likely Dead On Arrival and we just did not notice the broken lights earlier.

Customer Service (even my letters to the Found/CEO) refuses to pay for return shipping even after 5 phone calls and 2 emails to the CEO. They state only other option is to wait until their Warranty Service Department opens in February to get replacement parts! They want me to wait 60+ days for PARTS on a 5-hour used broken tree?! Then dig it out of the basement next summer, put it together with the new parts, test it, then box it back up in the basement, then open it again Christmas 2012 and see if it works still?! Moreover, they said I had to return it by Christmas 2011 (10 days from now) or I would not get a refund on my $500 tree purchase!

Writing Better Business Bureau and California Attorney General.

***Short of story: STAY AWAY FROM BALSAM HILL! ***

Google and read the other horror stories. There are even websites solely dedicated to Balsam Hill complaints!

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2 comments
T
Jan 11, 2011 2:44 pm

Avoid - product does not work and they will not replace the part. I wish I had seen this site before I bought the tree!

C
Jan 13, 2015 7:26 pm

Same experience, received a defective tree, one whole section did not light up, called customer service said they would send me a new section of the tree. Never received, called once a week, kept getting run around. I gave up and asked for a replacement tree. Only way they would send one was if I bought a new tree. Then I could send back the defective tree and they would issue a refund. Thank goodness I had the brains to say no, just let me return the defective tree and issue me a refund. Customer service rep said fine, I will email you a label so you can return the tree. Guess what, never received the label. When I called back again after a few weeks, I was told that I had exceeded the time allowed for a refund and could not return the tree. They will send me a replacement section of the tree in time for next Christmas. What a scam...DO NOT BUY ANYTHING FROM THIS COMPANY THEY ARE CROOKS

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4:28 pm
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This is the worst possible company you could ever consider doing business with regarding purchasing a Christmas tree. We are a very dissatisfied customer being added to the long list that seems to be growing with this company. There are numerous negative reviews, poor feedback and complaints about Balsam Hill After spending almost $2000 on a Christmas tree...

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N
5:53 pm

Balsam Hill - Poor service

Have had the same trouble as other reviewers. My wife and I spent $700 on a nice tree to be enjoyed supposedly for Years to come.

When the tree arrived we set it up. It had a significant lean to the side that I could not fix. I took the tree apart and put it back together again at least 4 times and still the lean was there.

We also noticed a smashed electrical plug that looked unsafe.

We called Balsam Hill NUMEROUS times. Each time I held the line for around 35 to 45 minutes just to speak with someone. When someone finally answered they told me I would have to wait for warranty help to call me back. They never did. We did a credit card back dispute, BBB complaint, and our situation still remains unsolved.

Please don't make the same mistake as we did and find another supplier for your tree. You do not want to deal with these people, they are ripoff artists.

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12:25 pm
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This is a nightmare of a company to deal with. I have personal experience of buying a 12' tree from Balsam Hill at a cost of around $2000. The biggest mistake I made last year. Once you have bought your Christmas tree from them it all goes downhill from then on. Lights burn out and whole sections stop working. They have very little technical support and...

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A
9:05 am

Balsam Hill - Rip off

Balsam Hill is a complete Rip-Off...if you are even thinking about buying a tree from this company, please do yourself a favor. DON'T DO IT. IF YOU CHECK BBB.ORG AND READ THE COMPLAINTS, YOU DEFINITELY WON'T ORDER FROM THEM. ALSO, GOOGLE: BALSAM HILL COMPLAINTS AND YOU WON'T EVEN THINK ABOUT IT TWICE. IT'S THE WORST EXPERIENCE I'VE EVER HAD. SAVE YOURSELF THE AGGRAVATION. DON'T ORDER FROM THEM.

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B
6:19 pm
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Balsam Hill - POOR QUALITY - BAD CUSTOMER SERVICE

This is one of the worst e-commerce retailers out there. They just don't care about their products or their customers. I spent $2000 on a 12' tree from Balsam Hill. It arrived defective and has continuous lighting problems. This year more than 2000 out of the 4000 light bulbs do not work. Balsam Hill just says, oh well, you have to do maitenence now and again. The tree was bought at the end of 2009. Its in its second season this year. Balsam Hill is full of excuses and promises to call you back or send spare parts. Its all false promises. Once they have your money they just don't care. The Better Business Bureau shows dozens of complaints about Balsam Hill. Actually, all you have to do is Google the words "Balsam Hill Complaint" or "Balsam Hill Reviews" and you will find hundreds of unhappy customers. One customer has a dedicated web site called www.balsamhillsucks.com ! Please, do not but a Christmas tree from Balsam Hill. It will be the worst experience you have. Its a shame the recession didn't wipe-out this shady outfit!

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1 comment
G
Dec 10, 2012 2:38 am

Balsam Hill - Defective lights! Purchased a 9 foot pre-lit clear/colored lights option tree in 2009. Put it up the first year fairly easily and it looked great for that season. Took care in taking it down and storing it... have never had the same experience again since. 2010, couldn't for the life of me put the right plugs together to get the all clear or all color option to work so I just kept it lit with all lights for that year. 2011, took me 4 days to get the tree lights plugged correctly! I should have quit on day one and thrown it away because even after I got it together, half of the lights burned out! Here we are in 2012 and I'm spending hours cutting all of the light strands off the tree with wire snips. I spent over $1300 originally and I do not want to throw it away because I feel guilty about spending money on something that I know I can remedy. I am going to go back to the old fashioned method of stringing the lights on just the way I did before when I had my $99 Target Christmas tree that was tried and true for almost 20 years prior to buying this overpriced and unreliable pile of SH;T from Balsam Hill. Oh, and back in 2010, I tried to call customer service and couldn't get through to anyone to compain to!

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M
10:51 pm
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Balsam Hill - Tree looks nothing Like Picture

I bought the tree in the middle of the year the picture of the tree was this full amazing full tree beautiful - a 600.00 plus tree on sale for 50% - mid year sale - and of course Oprah (i knew then I should have been weary) endorses the company. Well Christmas has come - in the middle of decorating my mother in law passes away - this tree is the skinnies thing you will ever see - the middle pole is like rainbow in color - I spent a total of 12 hrs "fluffy" this tree and nothing can make this "Charlie Brown" tree come alive - it is so skinny it is sad - well all they can say is tough - sorry - to bad - a %349.50 investment and mind you this is an investment gone BAD - I am not asking for a refund mind you - I am asking for another tree - BUT NO way - you got this lousy tree lady to bad. What kind of service is that - ROTTEN - I say - stay away from Balsam Hill or if you are Buying - IMMEDIATELY open up the package and get the tree out and look it over carefully - you most probably WILL be disappointed.

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2 comments
Y
Dec 24, 2010 10:25 pm

We purchased in 2007. I think the original poster got off lucky! I paid full price for mine and it is the most deformed looking thing. Each section tilts in a different direction that I am amazed that all of the pieces can connect. Our tree actually does pass as a real tree only because no one can believe that a company would intentionally make something so freakishly crooked. It would be funny if not for the outrageous price tag of 700. plus dollars for an 8' tree. The customer service for this company is the worst and, frankly, I'm surprised that they are still in business. I've seen trees in Big Lots that were prettier than mine. Thank goodness there are so many lights on it that it can literally blind you to the imperfection...OK, not really...it's still freakishly crooked.

B
Dec 21, 2010 6:12 pm
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Balsam Hill Trees - Bad Quality & No Customer Service - 12' VERMONT SPRUCE

This is a nightmare of a company to deal with. I have personal experience of buying a 12' tree from Balsam Hill at a cost of around $2000. The biggest mistake I made last year. Once you have bought your Christmas tree from them it all goes downhill from then on. Lights burn out and whole sections stop working. They have very little technical support and customer service is there just to blow you out. That's if you are lucky enough to speak to anyone. They always seem to have some kind of excuse and are happy to tell you that you will get a call-back. You never do. The light bulbs on their trees are unique to them so when you get a problem you have to try (and 'try' is the key word) to get replacements. That doesn't happen. If you attempt a credit card chargeback they place your file on an internal blacklist because they moke note about everything. They have the nerve to say their customer's are rude, when that is not true. Balsam Hill is a shady outfit. The internet is full of negative reviews about this company. Just go Google the words "Balsam Hill Complaint" and you will see dozens of complaints. The Better Business Bureau has them listed with over 50 recent complaints. Even the Facebook page of Balsam Hill is full of unhappy customers (until they delete the comments). My advice is to stay away from Balsam Hill and their web site www.balsamhill.com because their products are nothing but trouble. One of their customers has even built a web site about them warning others to stay away. It is www.balsamhillsucks.com

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R
1:22 am
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Balsam Hill - Damaged / Unclear Description

I purchased a wreath from Balsam Hill Christmas Tree Company and expected to get something to be proud of. Unfortunately the 48" artificial wreath was hinged, which was not disclosed anywhere on their website where a normal person could fine it. After calling Kathy at customer service, she spent around 20 seconds trying to locate this ...having to go a few clicks to locate (while all along saying that all but one of their 48" wreaths was hinged). Wouldn't you think that it might be a good idea to state this on the main page where the wreaths are presented so as to avoid the surprise of finding this out once you receive delivery? And yes, she said she would speak with the web design department...should I hold my breath?

In addition to this fact, the wreath came with several of the ornaments lying at the bottom of the box.

Lastly and most importantly, the wreath required more than a reasonable amount of time to "fluff" in order to make it look anything close to being realistic.

Needless to say, it is being returned. Their return policy calls for a full refund but I will have to pay for the shipping cost.

Thank God for AMEX. As long as I change the shipping cost on my AMEX card, they will reimburse me for the cost.

Bottom line - this Company has a fantastic website...very attractive. Unfortunately, they should spend a little more time with having their product come from the factory in a more presentable manner so as to avoid the level of customer satisfaction!

My recommendation - keep away from them. Expensive and the product is very disappointing!

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1 comment
D
Dec 27, 2012 12:08 am

It does mention that they are hinged, I don't know how this Idiot missed it. Maybe he should have purchased a good pair of reading glasses instead

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A
7:47 pm
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Balsam Hill - ship product without all parts

I bought a tree from this company. I spent $1500. The tree arrived on time but they sent it with the wrong stand. I was unable to set the tree up. I tried calling them 20 times and was disconnected each and every time. I sent emails and created tickets and never received a response. My family was in from out of state and we were unable to set the tree up. The kids were obviously disappointed. I had to dispute this charge. They never responded. The parts to the tree still sit in my garage.

DO NOT DO BUSINESS WITH THIS COMPANY.

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A
5:10 pm

Balsam Hill - Will never buy from balsam hill

I purchased a prelite tree from balsam hill after one year had trouble with a section of the tree having shortage.I at the time i bought the tree was told there was 10 year warranty come to find out warranty on lights 3yr only tree branchs 5yr.spent way to much money on this tree will never buy from balsam hill.

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2 comments
D
Dec 02, 2017 1:27 pm
Verified customer This comment was posted by a verified customer. Learn more

their "warranty" is replacements. after several "replacements" with lights that don't work either -- who wants another replacement? they refuse to give a refund. HORRIBLE COMPANY!

B
Dec 21, 2010 6:20 pm
Verified customer This comment was posted by a verified customer. Learn more

This is one of the worst e-commerce retailers out there. They just don't care about their products or their customers. I spent $2000 on a 12' tree from Balsam Hill. It arrived defective and has continuous lighting problems. This year more than 2000 out of the 4000 light bulbs do not work. Balsam Hill just says, oh well, you have to do maitenence now and again. The tree was bought at the end of 2009. Its in its second season this year. Balsam Hill is full of excuses and promises to call you back or send spare parts. Its all false promises. Once they have your money they just don't care. The Better Business Bureau shows dozens of complaints about Balsam Hill. Actually, all you have to do is Google the words "Balsam Hill Complaint" or "Balsam Hill Reviews" and you will find hundreds of unhappy customers. One customer has a dedicated web site called www.balsamhillsucks.com ! Please, do not but a Christmas tree from Balsam Hill. It will be the worst experience you have. Its a shame the recession didn't wipe-out this shady outfit!

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This is the worst possible company you could ever consider doing business with regarding purchasing a Christmas tree. We are a very dissatisfied customer being added to the long list that seems to be growing with this company. There are numerous negative reviews, poor feedback and complaints about Balsam Hill After spending almost $2000 on a Christmas tree...

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R
10:28 am
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Balsam Hill - Credit for Christmas Tree

Received a Christmas Tree that was nothing like the photo and did not measure out to the 7.5 height Full 60" width 1, 000 lights that it said I would be getting. When I pulled out branches as far out as I could one branch and only one branch reached to 55 1/2" width advertised. Only one branch which was at least 1 inch long reached the 7.5 height and only a few more branches reached almost the 6.5" height. I tried to count the so called 1, 000 lights and came to about 800 lights (not that accurate hard to count). A few of the tree branches were worn and the photo of the tree I thought I was buying did not come even close to looking like the one I received. I was so convinced they sent me the model below the one I paid for that I took the chance of sending it back and not getting $50.00 back for return shipping. They said to return it and they would check it out to see if I got what I ordered, if I did I would get back a credit minus $50.00 return fee. Well now I am out $50.00 and went to Harrows to buy another tree. A tree that said it was the same 7.5" height and 60"width that actually is what it says it is. The height is not just the one branch (the one longer branch makes the height higher than the 7.5". The few branches width wise are actually wider than the 60". I was deceived by Balsam and warn everyone not to buy a tree from them.

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6:23 pm
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Shopped online for an artificial prelit christmas tree that would be easy to set up and enjoy. I am a single parent with several young children and need to do things by myself. The website for Balsam Hill showed videos/pictures of beaufiful life like trees. I decided to purchase a tree/on sale for $569. The tree arrived, delivered by fed ex, and left in my...

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R
3:33 pm
Verified customer This complaint was posted by a verified customer. Learn more

Balsam Hill - False Advertising

I wish I had found this website before ordering two artificial Christmas trees from this company. These people are criminals and they know it. The photographs they show on their website do not come close to representing the actual appearance of their products. I wouldn't be surprised if this equates to "bait and switch". Website photos are beautiful. Trees are full and dense. You cannot see the "trunk", or through the tree at any point. Actual trees are thin. "Trunk" is totally visible. You can see through every portion of the tree.

Unfortunately, I found out to late. I going to cost me $100-$150 to return the low quality trees they sent me. They advertise having the most luxurious trees, crafted to exceed expectations. Their trees come from China! I did not find this out till after they arrived. They also lead you to believe the entire trees are fully hinged, they are not.

That's my sorry story about my online tree shopping experience. Save yourself a lot of pain. Find a tree locally you can see in person.

Rich W. - Apex, NC

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2 comments
B
Dec 21, 2010 6:21 pm
Verified customer This comment was posted by a verified customer. Learn more

This is one of the worst e-commerce retailers out there. They just don't care about their products or their customers. I spent $2000 on a 12' tree from Balsam Hill. It arrived defective and has continuous lighting problems. This year more than 2000 out of the 4000 light bulbs do not work. Balsam Hill just says, oh well, you have to do maitenence now and again. The tree was bought at the end of 2009. Its in its second season this year. Balsam Hill is full of excuses and promises to call you back or send spare parts. Its all false promises. Once they have your money they just don't care. The Better Business Bureau shows dozens of complaints about Balsam Hill. Actually, all you have to do is Google the words "Balsam Hill Complaint" or "Balsam Hill Reviews" and you will find hundreds of unhappy customers. One customer has a dedicated web site called www.balsamhillsucks.com ! Please, do not but a Christmas tree from Balsam Hill. It will be the worst experience you have. Its a shame the recession didn't wipe-out this shady outfit!

M
Nov 27, 2010 10:49 pm

Have to agree with you. I bought a Vermont Spruce which was supposed to be their top of the line. This company is really a scam. I had problems after just 1 season of use. We donated the tree and bought one from Tree Classics this year instead. Live and learn I suppose.

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Balsam Hill - Defective Product and Poor Customer Service

My Christmas Tree Nightmare With Balsam Hill, a terrible company.

Lesson Learned: Do your homework and check reviews and opinions before you make an expensive purchase online.

About 3 weeks ago I was bragging that I had ordered a fake tree that was on clearance from Balsam Hill. I've never had a fake tree in my life, but I just wanted to try something different. I ordered an $800 tree on clearance for $429 (the is just supposed to be a discontinued item, not defective in any way). I know...it seems like a lot of money, but I thought of it as an investment for the next several years. Oh boy...was I wrong...

I couldn't make this up...I swear. Let me see how to summarize my horrific experience with Balsam Hill...

Ordered tree online on Nov. 23

Received box 1 of 2 on Nov. 28

Received box 2 of 2 on Dec. 2

I opened the boxes on Dec. 2 to find out that they had shipped 2 section B's of the tree and no section C. They had also not packed any instructions, gloves or extra lights and fuses. All of these things should have been included in my shipment. Essentially, I had 2 boxes of junk. I did not have the right parts to assemble a tree.

Here's where the nightmare begins...after daily phone calls and emails trying to get the right section C and all my parts, all I got were lies from the customer service reps and no call backs from the company, I finally filed a complaint with the BBB last Wednesday.

Finally, today...on December 15, I received section C of the tree, but still no extra lights, fuses, instructions or gloves. The fun doesn't end here...oh no...my husband was finally able to assemble the tree tonight and section D's post is too big for E so he had to rig some pvc and shovel handle to hold it together so it wouldn't topple over - He doesn't know how he's going to pry those 2 sections apart after christmas..lol.

The best part was when we placed section A at the top of the tree and we thought our troubles were done...

DH plugged in the lights and my entire tree has white lights except section A at the top...they are multi colored!

I almost blew a gasket...dh remained calm and said that we've learned our lesson and he's not sending anything back because he's tired of dealing with their cracker jack operation.

I did call them again tonight and a "lighting technician" was available to help me and he's sending me some white lights for the top of the tree. I did already get a shipping confirmation email from him. Thank gawd!

I tried everything...that's why I finally filed the complaint with the BBB. I called them everyday and told them that I wanted a refund and that they had ruined my holiday season because they had stolen my hard earned money and left me with 2 giant boxes of junk.

It's hard to get justice when I'm cross country from them and have to deal with them by phone and email.

And honest to gawd...I can't even imagine what kind of idiots they have packing these trees and supplies for shipping. How can you not know your A, B, C's and not pack all the right sections and parts? What ###s!

I wanted to send the tree back from the beginning and get my money refunded, but the company won't budge on their refund policy...I would have to pay about $100 in shipping out of my own pocket and who knows if they would ever confirm receipt of the returned merchandise! They are flakes!

My PSA - Don't buy an expensive Christmas tree online.

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2 comments
S
Oct 21, 2011 3:13 pm

I agree. STAY FAR away from Balsam Hill or their other cloaked brands which I've found to be the following: www.treeclassics.com www.treetopia.com and www.christmastreemarket.com. These jokers are selling the same garbage to people across multiple domains. If I were Google or Bing I would completely de-index this company from the internet. They are RIPPING PEOPLE OFF!

I have to say I totally agree with the author above. I just purchased an artificial tree (also for the first time).
I found Balsam Hill online and was impressed with their advertising and media coverage! I thought...if it was good enough for Ellen...it was good enough for me!
I figured if I was going to go artificial I at least wanted it to be "Beautiful". They said on the phone that the tree was 4.5 foot so I took a tape measure and measured where 4.5 foot would come up to and decided that was a good size for me. Much smaller than my usual 7' live tree but I thought 4.5 wasn't so bad once I put it on a table or stand.
Once the tree arrived it took alot longer to put together than I was told because of having to shape and mold every single branch but that was ok with me as long as it was going to look good.
I found though, during the process 2-3 springs came off in my hand and the base and post of the tree was a whole 1 foot which left the actual tree only 3.5 feet. Do you know how small 3.5 feet is for a Christmas tree...VERY small! The tree also has much more branches on the top half than the bottom and the tree has the outlets for the lights (already pre-strung) wrapped in a ball of branch material so it looks like I have 3 softball size, branch covered balls in my tree! Not pretty! And to top it off it cost over $200 for this tiny tree on sale no less! With tax, S&H and all I was in for over $250 for this tiny Charlie Brown tree. Needless to say I am extremely dissatisfied.
I called the company only 1 day after receiving my tree and told them of my dissatisfaction. The first customer service rep "Deborah" from Maine was very condescending and rude and I did not want to deal with her anymore. I asked for the manager and at that point she continued to try and talk to me instead of immediately transferring me. I finally got it through her thick head that I was NOT interesting in dealing with her any longer and she put a so called "supervisor" on (Charity). (Not only will you not get "charity" but there is no "empathy" either!) I explained my dissatisfaction with her and explained how rude the customer service rep was. Her reply was that "She was one of the best service reps they have"! (I feel sorry for them!) At that point I explained to her that I was just letting her know about how I was spoken to and she can do what she wants with that information.
I asked her if she would be interested in matching the price of a comparable tree which is on JCPenny.com for only $99 or I will return it but I do not want to incur shipping fees since the tree is going back because it is NOT as shown on the website or explained to me by the rep.
At this point she repeatedly went over the return shipping policy because they do not match pricing. I explained to her that I know the return policy but...I am sending it back due to the company's misrepresentation of the item (they show a picture of the tree without the post and base so it looks bigger!). She again repeated herself about the return policy over and over and over and over again!
At that point I realized I was going to get nowhere with this person either so I asked to speak to the owner or a regional manager. She refused to transfer me, take a message, give me a direct number to call ect... I could NOT believe this person would refuse to give a paying customer the phone number to her manager or anyone else. That was it, I had to deal with her only and pay return shipping no matter how I felt about the issue? Is this common practice? Not in my experience of 50 years.
All I can say is DO NOT purchase anything from this company unless you want to buy a 7' tree and pay $729.00 and get a 6' tree! That is probably the only way you may be somewhat satisfied with your purchase.
I too am filing with the BBB.
Hope this helps future artificial tree buyers ;)

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B
11:50 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Balsam Hill - Product Quality

Purchased an $800 Christmas tree from Balsam Hill last year. Upon taking it out this year all of the stickers that label the complex lighting had fallen off leaving no way to effectively assemble the tree. Upon contacting Balsam Hill they recommended that I try to glue or tape all the stickers back on with a few hours of phone assistance from their technician. This is an impossible task due to the complex nature of the lighting. The company promises a quality product and charges quite a bit for it, however they certainly do not deliver. This problem could be easily rectified by a permanent labeling system since these trees are meant to be used for years but Balsam Hill customer service and the CEO refuse to take notice of this defect in their product leaving the consumer at a loss when it fails in under one years time. I live within driving distance of the company and could have taken the tree in for repair or they could send a technician out but apparently this isn't an option. Had this been a $100 tree from Walmart I might expect this. It was not. Be aware if you are considering a purchase from Balsam Hill, this is a product that is only used once a year but if it fails in a year then you will be very frustrated and out a lot of money.

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The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
B
Dec 21, 2010 6:20 pm
Verified customer This comment was posted by a verified customer. Learn more

This is one of the worst e-commerce retailers out there. They just don't care about their products or their customers. I spent $2000 on a 12' tree from Balsam Hill. It arrived defective and has continuous lighting problems. This year more than 2000 out of the 4000 light bulbs do not work. Balsam Hill just says, oh well, you have to do maitenence now and again. The tree was bought at the end of 2009. Its in its second season this year. Balsam Hill is full of excuses and promises to call you back or send spare parts. Its all false promises. Once they have your money they just don't care. The Better Business Bureau shows dozens of complaints about Balsam Hill. Actually, all you have to do is Google the words "Balsam Hill Complaint" or "Balsam Hill Reviews" and you will find hundreds of unhappy customers. One customer has a dedicated web site called www.balsamhillsucks.com ! Please, do not but a Christmas tree from Balsam Hill. It will be the worst experience you have. Its a shame the recession didn't wipe-out this shady outfit!

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