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A&w KFC / bad attitude

Bonney Lake, WA, United States
1
I went into the restaurant to order myself and family some food, becuase usually thru the drive thru, if your order is not correct you just have to go inside anyway.

While I stepped up to the counter I was greeted. I asked the person what was on a particular burger. He responded. I then asked him to give me a minute. I was talking to my husband on my phone, and the guy kept standing there thinking I was talking to him. I again asked him to give me a minute. As soon as I asked my husband if that particular burger was ok for his dinner, I hung up and ordered his burger, and then I ordered a #3 KFC meal. (3 chicken strips, with a side, and a drink) It looked big enough to share with my toddler between the both of us.

I paid, and asked for a receipt. The employee told me no, and that I would have to get it when the order was done. Fine. (it is usually forgotten at the end of the order, and there for I have nothing to log in my check book)--this is why I ask upfront, right after I have given them my money.

The food was set in a bag and placed on the counter in front of me, and the employee just says thanks as they are walking away. I kindly asked for bar-b-que sauce for the chicken strips...no one wants to eat them w/o sauce. So the employee threw a couple in the bag. I happened to look in the bag, and see thru the clear tray that the KFC order was in. The chicken "strips" were more like those chicken fries at burger king. Maybe 2 paired together to make one. I saw 2 little tiny pieces of chicken, that was told to me they are the same as one, but broken in half, and then the other 2 "strips"...I'm telling you, these strips were no bigger than a bic lighter.

I kindly asked the employee if this was a normal serving.
The answer was yes.
I said, Ok, then I would like a refund, it looks nothing like the picture, and I am not paying 7 dollars for that.

They got the manager. He comes out of the office, and I'm sure he's working hard...not.
And he approaches the counter like a mad banker.
He says, what's the problem.
I said, I'd like a refund.
He says, why.
I say, because I'm not happy with the way the meal is put together.
He says, why.
I told him to look at it for himself.

Long story short here... he wanted to argue with me.
I asked him if it was in his "code of operations" to yell at the customers, and argue with them?
He told me that I was disrespecting the food.
I said, "disrespecting the food??!!" Stop, Stop, put the breaks on, just give me my money back and you can keep your respectable food.
He got even more nasty with me.
I told him to get real, and give me my money.
Then he played the game of..."what" "huh" "what did you say"
I said give me my money now, keep your food and your attitude.

It was my first time at that location.
I will never return again.

Here's the thing, what happened to quality?
What happened to having respect for your customers that keep you in business?
Sa
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A&W Restaurants Logo A&W Restaurants
Customer Service
Overall Satisfaction Rating

36 Reviews
1648 Mcgrathiana Pkwy #380
Lexington
KY
United States - 40511
+1 859 219 0019
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