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Aviva Build Up Insurance / loss of build up insurance

1 Nottingham, United Kingdom

I have been paying a build up insurance with Aviva, previously Allianz for years, £20 per month which after many years I would be paid £15, 000. I needed to cash in a little earlier so I waited until I could get at least £9, 000 which would help with my retirement. When it came to cashing in I was told there was a payment missing and that I I would not now get this amount, but only £2, 000 which is what I had paid. When I checked with my bank, I had missed the payment, but Aviva had not actually taken it from my account although it was there. I got as statement from the bank and sent it to them but to no avail. Even when I wrote to the Ombudsman I lost out. I was completely devastated and still am!!

Aug 5, 2014

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