Avis / terrible service
First of all, I rented a car from AVIS and not until when I returned the car that I realized that it was on a "re-call" list and should have never been rented out without a proper service first. Then, AVIS LAX office couldn't locate the car just 5 mins after being returned.
Here is the story:
5 mins after I returned the car, I realized that I left a bag in the car and then went back to the agent who checked me in. The car was gone and he couldn't find it anywhere in the LAX parking lot (not in the cleaning or maintenance area).
No one at that office knew what happened to that car. They thought some other agents (from other locations) must have driven it to their location. Apparently, no one recorded that activity. The car just vanished 5 minutes after being returned.
I waited for two hours and they still couldn't find it but the manager assured me that he will put a "hold" on that car so when the car turns up in the system, it will not be rented again. It was at this time, that I realized that I have been driving a car that needs service. It was on a "recall list" and the LAX manager was surprised that car was rented to me.
After I came home, I called them everyday and being told repeatedly "don't know where the car is" then 5 days later, I was told "oh, that car was rented by the Budget office next door to us". I then sent a lengthy email to the customer_service department asking for explanation. And after sending my email twice, 10 days later, I got the reply in below. I even sent the same email to the AVIS VP and a customer relationship manager in the corporate office but no reply.
How can such a poorly managed company, AVIS car rental, can survive in the US market?
Here are my questions and the reply from AVIS:
> I would like to get an explanation from your company that:
> 1) How can a car disappear from Avis car 5 minutes after being returned
(there were at least 10 cars in front of my car, my car was not even the first
in line) and no one knew who took it?
> 2) How can a car that needs service
being rented to me in San Louis Obispo
and then again in LAX without being properly serviced?
> 3) How can a car that was on a "Hold" list can be rented?
> 4) Why the manager not returning my calls to apologize or let me know the status of my search?
Reply from Avis:
Avis is not responsible for
any loss or damage to personal property left or carried in a rental
vehicle, therefore lack of planning, organization, or responsibility on your part
In regards to the manager's actions and the vehicle being rented out, I unfortunately do not have access to that information; hence I can not provide an answer on this.
As far as the vehicle being rented
while on 'HOLD' again I do not have access to this information and would be something that only the manager of the Los Angeles Intl Airport location.
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