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Avaya / Early termination fees

1 United States

After becoming the CEO of a credit union, I discovered we have been paying Avaya for 2 years for maintenance of telephone equipment we have not had. (We changed out our telephone system during the term of the previous CEO.) I attempted to cancel the contract and was told it had been automatically renewed and we would have to pay early termination fees of about $600. Furthermore, I have been unsuccessful in obtaining a copy of the underlying contract or convincing the call center that they should release us from the contract in the interests of goodwill and good business practices. They have been totally inflexible. This is just bad business.

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