Auto & General Insurance Company / panelbeater and insurer playing ball with my vehicle

Midrand, ZA Review updated:
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After my vehicle was assessed by A&G (after an accident) they booked it for repairs at Re-new it Greenstone. The car was not fixed up to standard and had to be sent back. It's almost a month now I have not heard from the panelbeater nor my insurer after making them aware that the panelbeaters have not made any contact. I do not have transport and I spend a lot of money on public transport. The insurer offered a courtesy car at an extra cost even when it is their fault that I am stranded. How do they continue to work with thieves (Re-new it with such bad reputation)? I am extemely disappointed, frustrated, broke and stranded.

Nov 27, 2017
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  • Ha
      Jan 06, 2018

    i fully agree with you i was involved in an accident in Dec 2017, they take long with the entire process and you still get agents who does not have the people skills to properly talk to customers. i have to phone in everyday to ask how far my claim is they only came back to me Friday with a rejection letter saying that they reject my claim i have filled a complaint with the ombudsman. they really look for every little detail not to settle your claim and up until today I have to use public transport and I am frustrated with these animals that does not care for customers

    +1 Votes

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