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Austrian Airlines / customer service

1 United States

Hello . I am writing in regards to the inquiry 1809-OS-03779. My luggage was delayed for 6 days in the early August (original claim number was KIV-OS-13400. I submitted claim to my travel insurance and they need a document called settlement response letter that would state that common carried ( Austrian Airlines in this case ) has not reimbursed me for the delay . I submitted a written request for such latter via your website and got email back stating that u will look into this . It has been 3 weeks by now and I have not heard back at all.
I don't think this is acceptable- at least I should revive email with some timing if not the letter itself as I can't imaginr it is hard to create it

Thanks
Tatiana

Ta
Sep 23, 2018

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