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AT&T Wireless / bad customer service

1 Virginia Beach, VA, United States

I would just like to start by saying that I have been a loyal customer since before my wireless company was bought by AT&T...so I have had the same plan for 8 years now. I also understand that AT&T has cornered the market with the iPhone, and they don't need to have good customer service. If I want that phone, I have no choice but to deal. I can even say that I understand the "store manager" of wireless stores can only do so much. That being said, they do not have to speak to people like we do not have a brain. I had a store manager "dumb things down for me so that I could understand". REALLY! He also told me that my plan isn't worth their time because it's the old school Unplan. I guess loyalty to a company and the fact that I pay my bill on time month after month, have no value. I bet there are a lot of people out there that are signed up with all sorts of monthly charges but don't actually pay them. Apparently, they will be able to upgrade, because they pay more then my measly $70 month.. Just a note to anyone in customer service, don't make the consumer feel like they are inferior

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