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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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10:56 am EDT
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AT&T fraudulent sales practices

Re: Deceptive Solicitation Practices

I was contacted by phone a solicitation to sign up with AT&T, DSL Internet Service for $24.99 a month on 3/15/210. The phone representative told me I would receive a $75 Visa card that would offset the cost of the modem. He said I would receive that card before the phone bill even came and that I could use that card against payment towards the bill.

After a month and long after the bill was received and paid, I never received the Visa card. I contacted AT&T on 05-03-2010, they said they did see me down for a rebate and the solicitor was wrong in telling me that I would get it before receiving the bill and that I could use it towards the bill.

The call was deceptive and maliciously wrong. I rec'd a bill for $168.00 that I could not afford to pay. I am sure I am not the only person that has been lied to in order to sale that service.

On top of that, I was not even able to get the internet service to work after setting up the equipment. I paid for a whole month and still was not able to use the service. You are afraid to call for help because they warn you if you ask for a technician to come out, it could cost you up to $100 an hour. After exhausting all possibilities, I called for help and it wind up not being my installation, the actual service did not even come to my home. The technician had to call in to the main "whatever" to activate service to my point and told me that I should be able to use it come that Monday evening.

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CMPGLOLO
San Gabriel, US
Jun 07, 2010 1:17 pm EDT
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Just receive my bill this month, 2 months service charge, last month was pay in full, call customer services said last month is Restore fee, my service have never stop/cancel before, and they cherge me Restore fee without any note. so they will charge customer what ever they like.

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Dr Ward
Elkhorn, US
Aug 17, 2009 2:51 pm EDT

Problem #1: We had signed up for DSL Internet Service in 2-09. AT&T agreed to give us a $50.00 rebate for the modem. We had to call them 3 times and wait 3 months for the rebate. Each time I called they claimed that they did not know anything about it.

Problem #2: When we had signed up for the DSL Internet service in 2/09, it was for a 1 year contract for $14.99/month. The following month AT&T had raised the rate to $21.05/month. Which had shown up on the bill. I had called them and said we had a 1 year contract for $14.99/month. They then honored the $14.99 price for that month. The same thing happened the following month. This month it happened again and I asked to speak to the Manager. I was put on hold for 20 minutes. I got fustrated and hung up the phone.

I am tired of calling the AT& Customer Service and complaining. AT&T just does not care about its customers. Soon I am going to get a new service.

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12:14 pm EDT

AT&T no network coverage

Why can't I get bars in houstons bush airport? Why can't I get bars in houstons methodist hospital? Why when sitting in my home does my phone beep from time to time and when I look to see what is wrong it is telling me that there are no bars. We came to at&t for the roll over minuets but they are not to much good when you can't use them. When we had verizon we had better coverage than we do at at&t. We were on vacation not long ago and a voice mail was posted on our phone as being sent 2 days before it got to our phone. We will more than likely go back to verizon at contract time.

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12:10 pm EDT
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AT&T uverse tv and internet

Where to start with AT&Ts services, UVERST TV + Internet.
Do not get tricked by slick salespeople in trying the products out for free in 30 days. As soon as the 30days are up they will charge you right away a month ahead of time on a pro rated scale, even though they promise you $150.00 in rewards this money will go straight back to them for your first month's bill.
1. Installation was supposed to be on 3/19/10 between 2-4pm, no one showed up the entire day even though I called them twice!
2. They finally showed up on 3/31/10 instead to install the goods, installation guy said the signal was weak but it should work...and it did for a while.
3.On windy rainy days, the tv reception breaks up the picture into little squares and freezes up.
4. if you are a serious Xbox live gamer, they promise you downloads of 15-25Mbs but in reality, the installation guy told me he had not seen anyone getting over 10Mbs. A lot of latency on the Modern Warfare 2 game, very frustrating
5. I cancelled the services, and I have to mail the stuff via UPS back to ATT myself
6. Service is crap and just a bad idea overall
7. do not get ATT Uverse + Internet

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adwa
Los Altos, US
Apr 28, 2010 7:04 pm EDT
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My at&t install has been an absolute nightmare! I had someone call and offer me uverse for a great rate if I got all 3 (internet, phone and tv) through them. I agreed and signed up. When it came to the install for some reason they told me that uverse was not available and that they would install regular at&t till it was available. I agreed to that as they didn't mention any restrictions or requirements. The first installed was direct tv. After that was installed my internet stopped working and also my phone line. They managed to get my internet up and running after numerous calls and complaints but I had no phone service for over 2 weeks. To get my phone working they switched me to uverse which was available in my area all the time. They asked me to return the direct tv equipment and switched all my services to uverse. I had to do that in order to get the rate they offered me. My next credit card bill had a $480 early termination fee and $86 equipment charge from direct tv. I was horrified and called and emailed my contact at at&t. (Each time you call at&t be prepared to be on the phone for a couple of hours before you get any resolution.) They assured me that this was a formality and that my money would be refunded. I have an email trail assuring me of the refund. Since my next months bill didn't reflect the refund I called direct tv who told me it was being processed. I waited another month and when I saw nothing I called direct tv and they informed me that there was no refund due and asked me to file a complaint. That didn't help either. When I email my contacts at at&t I get no response. Don't ever get at&t, their service is the worst.

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9:21 am EDT
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AT&T poor service and response

I received a reward card to cover my expense for breaking a contract to switch to AT&T. I used half o fthe car right away and waited until the last day before expiration to use the remainder. Unfortunately, the card (worth $43 by this time) was declined because it was expired (even though it didn't expire until one day later according to AT&T).

I called customer service and they initially said that it was my fault because

A. I used the card after expiration (I did not)
B. I didn't enter the expiration correctly (The declination came from an automated pay machine at a gas station and I wasn't asked for the expiration)
and finally,
C. I didn't call customer service immediately (I tried, they were closed)

I was finally offered a new card for the remainder of my reward which was appropriate in my mind. There were fees however totalling $17 for reissue. While $17 isn't a large amount of money, it is terrible policiy that the service agent couldn't waive this fee. I'm now remembering why I was reluctant to switch to AT&T in the first place.

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10:34 am EDT
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AT&T slams & refunds

I have a mentally ###ed older brother who we maintain next door. I pay his bills. According to ATT, he went online and subscribed for NetFlix Streaming on his phone account. He supposedly used my E-Mail address. The friendly ladies I talked to at ATT assured me that his online application was correct and generated from him. When I insisted that he cannot type, does not read well, does not have a computer, and does not know my E-Mail address, they were extremely gracious and kind and kept insisting that he did apply. I cancelled the feature and was told by a very friendly and courteous representative that it would take one to two months to get the refund. No refund was ever provided so I called again today. After I had given the very nice lady my name and info she immediately, without prompt, told me she saw the problem about my refund and it was because the previous very nice person failed to check the box which would have generated the payment. And she immediately corrected the problem and asked if there was anything else she could do to make my life even better. I demanded to talk to a supervisor who was also a very nice lady. She also concurred that my ###ed brothers application was received correctly and she didnt seem to have a problem with his ###ation. I told her I thought he got slammed wherein she claimed she didnt know what that meant. Now I have to wait again for my 1 to 2 months to equal 3 to 4 months to get the refund. It seems a shame that all the wonderful, kind, and helpful people at ATT have to work so hard to prop up a mindless company.

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Gail Tillman
Thibodaux, US
Oct 09, 2014 2:02 am EDT
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I am very disappointed with my internet and cable service.I could be the only person at home and all of a sudden it comes across the tv that one or more of the tv has to be turned or recording has to stop.No one would be recording.I continue to lose signals several times of the day.I am sick of calling repair service.They give you a credit but never correct the problems.I continue to have problems with the stations freezing.This is not just one station but all stations.So I know that this is a problem with my cable and not all the stations.Please someone help me these service are to expensive to have these types of problems.Gail Tillman.[protected] Thibodaux, La.

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8:01 pm EDT
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AT&T horrible product & service

ATT Uverse is nothing like what they build themselves out to be. To not bore anyone with excessive details, the installation process was a nightmare. They initially came out in January and said they needed to work on the line. Three months passed by and I never heard back. Finally fed up with DirecTV I decided to take the plunge, what a mistake!

The installation could not be completed on the initial visit. They had to give me a temporary phone saying that it would take 4 days to convert my old number. After 7 days, I called and no one could figure out why it had not converted. They created a new order; 4 days later and still nothing they dispatched a technician. The tech was solid and got on the phone and finally spoke to the right person. The conversion was done on the phone and could have been done on the first day.

I was happy with the service for the first three weeks. On Monday a few days before the 1st month anniversary, the TV's froze. There is no customer service after 6pm, of course, I get home after that time. I called the tech support and they had me try to reboot the boxes for the next hour. No luck, I had to wait for a technician (visit #2). The tech arrived 1:30 after I was promised. He mentioned that all we had to do was reboot the modem while all the boxes were disconnected. Voila! All seemed well, until of course, I got back home that night at 7pm. TV's were once again frozen. This time I took matters into my own hands and rebooted the modem. TV's came back to life. I called it in anyway. The tech support said that certain codes had been changed and now everything would be ok.

That brings me to tonight. I came home a little after 7 and once again all TV's frozen. AFter speaking to a Tier 2 support person and going through the same exercise, we are now at service visit #3. I've given Uverse until tomorrow. IF it does not get fixed, this will be the shortest lived experiment and ATT is going to have everything yanked, including my cell and work lines.

Buyer beware, ATT Uverse too good to be true.

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Jan N
, US
Jul 29, 2011 6:49 pm EDT

What a mess. I joined Uverse about three months ago. All our TV's have garbled speech. My phone hang up right in the middle of conversation. My caller ID is wrong. They say it's my equipment. I'm getting out as soon as I figure out someone to go to. Comcast was better for TV, but horrible for phone. Guess we will just use our cellphones.

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8:13 pm EDT

AT&T I am very displeased with their troubleshooting and help processes

I have 2 complaints:

1) Uverse Voice mail will download my phone messages to Firefox (or IE8) upon request, and will attempt to open either Windows Media Player (or iTunes) upon media selection--BUT, it will not open the message an play it.
2) I called them twice and spent over six hours trying to fix the problem with 7 different people. I got many explanations about what the problem might be and a number of potential fixes. Depending upon who you talked to, I got goofiness ranging from them telling me to shut off basic security and firewall utilities to telling me that someone else may have hijacked mt account. Furthermore, the 7 people were all distracted--either they were doing their own "social media" thing, or trying to answer numerous help desk inquiries.

All-in-all I am very displeased with their troubleshooting and help processes and am about to switch services. In the meantime, I am going to change my contact information with my various service providers (that use my at&t email for contacting me) to something like Gmail, so that I am not tied to a particular provider. (I suggest that, for the sake of flexibility, everyone else do the same, so that they can switch ISPs with as few headaches as possible. No one should ever be trapped with a dependency on sloppy ISPs.)

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1:57 pm EDT
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AT&T bad customer service

I lost my phone April 20, 2010. I had been an att customer for 9 years and had never previously needed anything from them above standard service as I wasn't a complaining customer nor had I ever lost my phone or had issues to call them about. I didn't have a contract for a few years, but as I needed a more modern phone to travel to europe, I bit the bullet and bought a new phone 5 months prior thereby locking me into a new 2 year contract. I had purchased the Samsung Solstice. Upon losing my phone, the store I went to informed me that I couldn't get a new contract and therefore a cheap nice phone because I had just signed on 5 months ago and they only let you enter into new contracts upon the 6 month. My options were to either purchase a new phone to replace my lost one at full retail value ($250). I could purchase a go phone and use it until I was eligible for an upgrade to get a new nice phone...the cheapest go phone they had was $80 and it was crap and I wasn't eligible for an upgrade until July 2011. Or, I could purchase the go phone, come back in a month and say I lost it and be at my 6 month mark and then I could sign a new contract and get a reduced rate on a new nice phone equivalent to what I had before. The salesguy "helping" me informed me that the only reason I got a cheap phone in the first place was because I signed a contract. I informed him that I signed a contract for service, not for a cheap phone and that phones are loss leaders for their company and that is not how they were making their money. He looked at me like I was speaking a foreign language, clearly not understanding how his company operates. I asked him to work with me having been a client of theirs for 9 years. He couldn't, or wouldn't and didn't feel the need to get a manager involved. Instead, he let me walk over to the Tmobile store across the parking lot after I told him this is what I would do. At tmobile, I walked out of their store with their equivalent to the iphone, (it's the my touch and is awesome!) and a cheaper plan with better features than at ATT all for $75. They cut the price of the phone in half and charged me no activation fees. I told them my story when I walked into their store and asked them to give me the best deal they could to take me away from ATT after 9 years. Their customer service was excellent in the half hour I spent in their store.

What made matters worse was that when all was said and done, I had to go back to the ATT store to get my account number so tbmobile could port it. A different salesguy helped me when I went back. He'd been in the store earlier when I was there. He gave me the number and as I was walking out he said, "See ya", I just looked at him a little taken aback because his tone wasn't the nicest and said "See ya" back with a hard note of sarcasm in my tone. I was once told that it costs phone companies far more to get a new client than it does to retain an old client. Clearly they don't let their associates now this little tidbit. When I got that new contract 5 months ago with att, I went from paying $40/month to between $70-85 a month for services...with one fell swoop they lost that easy income. Yes, it cost me $155 to break my contract with ATT...but that's another story and in the end, is cheaper than all the other options they were giving me to replace my phone.

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5:16 pm EDT
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AT&T uses outsource customer service / treats outsource workers terrible

My wife works for a customer service business that has a contract with at&t. Although she was only trained for sales she is expected to provide customer service in regards to troubleshooting equipment issues. She and none of her co - workers were trained for that kind of service. Also they harass workers when they don't meet a sales quota and cheat workers out of commissions. They will call customers that these workers provide service for and if these customers don't say exactly that the service the customer service rep provided was "very satisfied, " that person loses that commission and is subject to disiplinary action, even if the customer says they were satisfied with the service. They also have lots of manditory overtime periods from time to time. The truth is at&t does not provide troubleshooting customer service directly, they use outsource businesses to do so, in order for them not to have to deal with any customers directly. I strongly urge people to call at&t and complain to them about this unethical practice! If you have a cell phone from that company, threaten to drop your service with them! Sprint and verizon provides better service in my opinion

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Nitter
, US
May 04, 2010 7:30 pm EDT

Called 3 times to request final statement for a disconnected line. On the 3rd time they said there's been a mistake in the billed amount, and would mail me the adjusted amount shortly. Never got the bill and now there's a debt collection letter in my mail box for the incorrect amount!

When I called the 4th time to inquire about the debt collection letter and ask for the statement to be sent again, AT&T says I need to pay $6 for the statement! I asked to speak to the manager and was put on an endless loop. I called again and was either hanged up on or could never get through.

This is not how you treat a customer who just wants to see the bill and make a payment. Are we supposed to just pay the amount we are told to and not even look at the bill anymore?

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4:50 pm EDT

AT&T True horror story of service by AT&T and a product of ATTUverse

The following is the true horror story of service by AT&T and a product of ATTUverse . I being the nice mother of a daughter who resides in a different state but not far away, decided it would be nice to present to my grandchildren internet service. I called their provider AT&T and asked them how to set up account for internet DSL. The nice and smart talking young man knew he had a 60+ grandma so told the old lady...Yes, Mame I will have the people to your daughter's home the next morning. By the way I forgot to mention the young man mentioned something called bundle...which I said oh yes...my husband already has a account for my daughter for telephone service...A bundle is what she needs said the nice young man...The old lady asked what will be the price...which was easy there would be a set up fee and a one time $50 fee and after that it will run you around $27+ a month. The old lady said WOW that is more than Windstream which is $17...but it is a different company...I will take it...a FEW weeks later the grandmother receives her first bill a total of $69.00, the bill arrived 5 days after the due date with the wrong name to the addressee...the old lady went to throw it away since it was not her, but she open it. After reading she realizes OOps something is wrong...she calls another nice young person (by the way her patience is great...45 minutes was the time it took for her to talk to a real person after saying yes..no...no...listening to awful music...etc...The old lady was told to pay the bill through a real person it will cost the $5 late fee and additional $5 because it is a real person...to pay by phone it will cost you the $5 late fee but you will have to call that 866 number and speak to the machine for another 15 minutes if you tell the machine the information it wants to. The grandmother says she wants the Uverse cancelled immediately in which the nice young man says I can do that but I will transfer you to the nice young lady and she says ..well transfer you to the nice young man..who says just take the equipment to the nearest UPS we have a contract and they will know what to do and tell them your account number...know...The grandmother gets the equipment and takes off work to go to the nearest UPS only to find out it was not a UPS Store their is a difference. Of course after another 20 minutes talking to a machine to get a human this is learned and because it is a plain UPS no way could they allow them to ship the equipment. Being efficient the UPS already has boxed up the equipment and grandma pays them $2.00 with apologies about the taking up 40 minutes of their time. Know grandma will have to get the guidance system put in the address and travel 42 miles to the UPS store because Uverse would not allow her to have UPS just mail the damn thing...Which remember she did not order in the first place...

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2:53 pm EDT
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AT&T never return a deposit

pay $50.00 to get home phone services when they charge to my account the $50.00 also charge me for other $82.00 im get so mad ask to cancell all service they return $82.00 but other 50.00 never this happen on 10/03/09 so today day is 04/27/2010 and every time I call they sorry people works for this co. never get answer and because is so much time know they dont have any information, so please people don't give any bussines to att they are thift they still money to customers they are sorry company all over earth

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4:22 am EDT
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AT&T no restitution for at&t literal robbery and destroying my credit

More typical at&t nowadays: / url removed /

At&t has turned very, very corrupt
American telephone and telegraph is at&t. At&t took care of my great grandfather, my grandfather, my grandmother, and, in some part, my father. That means through payment of stock dividends. Saying all of the following, I am not a short. I get no pleasure in sharing this. I only share because every means of negotiation has led to snubs or no response at all from at&t. Here's the incident:
In 2002 or 2003, I switched to at&t to get their world net isp service. I also switched to at&t to get their long-distance and international long distance service. I had inquired about their service to a country overseas. Late in 2003, a salesman called and offered at&t service to that country for .23/minute to calls made to a cell; .18/minute to a landline. I accepted the salesman's offer.
When I received the bill, I immediately noticed that I was charged between 4.425/minute and 8.01/minute instead of .23/minute. I e-mailed at&t and a representative of the outfit e-mailed back to me saying that the charges were correct and no adjustments were warranted. I called customer service and the representative said she could immediately perceive what had happened. There had been a 'computer error' and she would credit me, no problem.
I went on vacation and when I returned, I discovered that, not only had my bills not been credited, but that at&t had cut my phone and internet access and referred my 'overdue' account to a collection agency! It should be strongly emphasized that at&t on 4 occasions had stolen $25 from my bank account when they had no right {i was in the right on disputed billings; they stupidly depend upon a computer like all large corporations} and two of the violations had occurred by this point in time. They illegally, wickedly and immorality store your debit card when they promise not to. I inquired around and eventually found a representative of the company, a mr. Justin williams. Told him what had happened. He looked in it, called me and e-mailed me and told me that the collection agency had been called off and that my account would be credited. I noticed a month or two later that the severe overcharges had been credited.

A month or two later, a salesman working for at&t called me and offered me a rate of .18/minute to a cell; .16/minute to a landline. I accepted the offer. Immediately I noticed the same occurence: I had been charged between 4.425/minute and 8.01/minute for calls to a cell. The same thing happened as I related in the previous paragraph; the rep right away said that she could tell that the 'computer had not been adjusted', and eventually my bill was credited before they cut my internet, e-mail, phone service and before referring my account to the wolves: an evil, lecherous, criminal, illegal, heinous, atrocious, filthy collection agency.

A month or two later, in july, 2004, a salesman with the firm called offering me .16/minute to a cell; .14/minute to a landline. I accepted the offer. He promised the new, reduced rate would be seen in my bill of september, 2004, as the 'cycle' ran from the 16th of the month to the 15th of the following month. That would seem correct as you pay to get on, then get billed roughly a month later for calls.

In december, 2004, I went on vacation. I sent at&t $400 extra as at&t used to be a good company and, out of loyalty for all they had done in the past for the buying public as well as the shareholders, I had been sending them money in advance, any way. I just happened to check to see how much credit I had on my bill since I was vacationing in the country I had been calling so did not need to make international long distance calls. Was I ever disturbed to see that at&t not only did not show nearly a 300.00 credit; at&t had billed me for nearly $300! The third time did not turn out to be a charm. At&t had cashed my check; charged me between 4.425 and 4.685 per call, cut my internet service and all my important e-mails were lost!

Very criminal: at&t, in the tradition of enron and arthur andersen, cuts your internet service, hence, all the vital e-mails are gone.In addition, I had worked out an arrangement in which I would pay 16.50 to have a message left to all callers while I was on vacation. It was understood that I would pay the fee and receive unlimited messages that could be left in return. Not only did my phone stop at only 12 messages, but at&t had attached other fees on top of the 16.50 and taxes! I was very angry that at&t had deceived me regardling the worthless service and the high bill for the worthless service {it was worthless to only get 12 calls taken: most of the slots were filled up by solicitors}.
At&t had committed fraud and had deceived. They docked my debit card 25.00 (Again and I never give any one permission to do such a violation to a person). At&t can't use the excuse of 'we didn't know e-mails could be lost'. Were that the case, just don't offer the fraudulent so-called service. That's as bad as a bank renting you a safe deposit box, then not allowing you access because there's a bank holiday: fdr.
Further, I saw more breaches of promise. Upon study of the fraud and overcharges on the part of at&t for long distance charges, fees, international long distance charges, I noticed that at&t had dishonestly raised my calls to the cell from the promised .16/minute to .22/minute. This was breach of promise. And, of course unjustifiable as costs keep going down for telecommunications companies doing international long distance service. Furthermore, no notice was mailed stating that rates would go up in 90 days or whenever. Then looked at the past bills and noticed that the promised .16/minute to a cell had never been implemen-ted. Observed that I was charged .21/minute for calls to a landline; .22/minute for calls to a cell phone beginning september, 2004. At&t is responsble; the company cannot say 'he was not an authorized representative. It had been stuck in to their computers as the reps had confirmed it the first two corrections of the fraudulent overcharges.

So I went through the cycle again: tried to get the fraud settled via e-mails and received rude responses. Then called the number and told the rep what had happened. This time the rep refused. So I asked for a supervisor. The supervisor said she would look in to it - no apologies nor offer to correct. I called back and another rep said the same and her supervisor said the same: no apologies nor offer to correct. So attempted to call mr. Williams again and a different middle level mgt spoke with me. He refused to help me and said the bill was right. All attempts to explain to him the situation, what had happened before and to reason with him failed. When I called back, again mr. Williams did not answer and a different guy in middle management told me he could not help me: my account had been referred to a collection agency.

So I called the attorney general.In some states, the attorney general offices need reformation.In my state, a recording came on saying to call a different number after I had gone to a lawyer. Out of loyalty to at&t, I still hoped the mobsters would be reasonable. I made a huge mistake. I wrote joliet, il, where the checks were being sent and explained everything to them. There were no responses, and bills kept coming. At&t sent more bills, adding interest when at&t owed me! In may, 2005, called the rep back and asked for copies of the bills. They said they were in archives! Already in archives! So it took 3 weeks or longer, but finally the copies were mailed. Most were included, but the december, 2005 bill {nov 16-dec 15}, where I had written a check for $400 was not.
I went to the "better business" bureau, then called the attorney general again. Still got the recording. I wrote, but no response. I then sent a bill to at&t demanding the firm pay me for what they owed as well as credit my account for a few months of internet access and phone service (Since important e-mails were lost and my e-mail address was lost when they irresponsibly cut my internet access and my international long distance and long distance had been cut: the pin# would not work and I would've been overcharged vastly yet again in any event). I wrote joliet, illinois, many times and received no response. I emailed at&t on their website and received no response.
Began receiving bills from a collection agency in california. I wrote them explaining what happened and demanded they rectify the situation. Result? More billings from the collection agency. I wrote the ceo (Don't know if mr. Stephenson was yet there) and on the envelope also addressed the director of customer relations, the director of public relations and the director of the international long distance dialing dept. No response. Then I made copies of all the bills, enclosed in a manila envelope and wrote addressing the envelope to some of the members on the bod. I've forgotten how I found some of the names; don't think it was value line. I also made a copy of my bank statement proving that at&t had cashed my check and that if at&t would pay me for the expense of getting the bank to make a copy of the front and back of the canceled check, I would fax that to them. No response from them, either.

I very nicely told at&t every time in my correspondence that I wanted to work something out with them - credit for the calls on future bills, a discount in the internet service, something. All efforts resulted in snubbing. They had taken me to a collection agency and they were through with me. What a deplorable way to treat the people who pay your salary! Customers like I are the lifeblood of their company.

I still have the bills that joliet, illinois sent to me. The state attorney, fcc have done nothing to force at&t to reimburse me. Such ingratitude! I was a loyal customer. From what i've been learning, at&t is doing to same unscrupulous duplicity and nastiness to other customers.In all my correspondence, I told at&t I am willing to work with them. Let's work something out - reimbursements, free internet for 3 months, discounts on long distance calls for a year, communicate with me, the buying public: something. I'm not going to go to a lawyer against at&t. All my pleadings with the firm were unanswered.

Necessary restitution now on the part of at&t:

- at&t has to award me damages because they went to a collection agency vs. Me. Collection agencies have to be banned until they cease and desist forever the presumption that you are guilty until you prove your innocence, but that's beyond the scope of this expose.
- at&t must restitute the 100.00 that they illegally, immorally and surreptitiously docked from my bank account by lying. I only authorize one-at-a-time debits. And at&t must award damages for the mental stress.
- at&t must pay for my time and the bank fees to reproduce the front and back of the check that I mailed to them on or about december 5, 2004.
- at&t has to pay for the valuable and vital e-mails that I lost or else pay a database repair co. To retrieve.
- the board of directors at at&t must go. They do not answer to the public that pays their salary. I have copies of my letters to them.
- at&t must pay my $300 back plus interest and penalty. This is large now; still no restitution from sodomite, abominable at&t.
- at&t has to pay the expense of restoring my credit, and, if necessary, pay the rent, deposit, etc, for as long as necessary if my application to an association, corporation or partnership for a place to live is denied.
- if at&t refuses to make restitution to its former customers that it bilked, defrauded, extorted - at&t is to be dissolved by congress, its assets sold and the proceeds used to pay the customers that they owe. Why congress? Because the regulatory agencies refuse to do their appointed job. They are to be banned and congressmen are to be held accountable to we, their constituents who elected them in to office.
- 'computer glitch' has worn out as an excuse. Surveys as long ago as 1998 have found that computers have resulted in a net loss in office time of 10%, not a gain of 500, 1000, 2000, 10000% or more as you might expect. At&t cannot say 'it was a computer error'. People's feelings are worth more than an idiotic, brain dead computer. But many companies apparently do not like to face reality, apparently.

Often times at&t won't come up when you type it in the search engine on / link removed / att will bring up a few that pertain to at&t. You have to type in "cingular wireless" or "american telephone and telegraph". Or, scroll to the bottom of their home page. Easier: click on the letter "b". Find at&t in the upper left corner and click on it. There are upward of 1800 exposes of at&t ripoffs and corruption, and the number grows every single week! Sometimes a day does not go by for weeks without a complaint.

At&t {american telephone and telegraph } no longer is the ma bell it used to be. By their fruits, ye shall know them. Matthew 7;16, 20. We all see the fruits of at&t now, a corporaton that has largely been taken over by sodomites and, like hate crime activists, feel that they are above the law! !

The better business bureau is dishonest and is bought! Those that are members give the "better business" bureau bribes. That's what the dues amount to. Those who want to check out at&t are denied by the "better business" bureau because the reports that the attorney general submitted have been purged! When you have sodomites guarding the child to protect him/her from molestation, you know what's going to transpire! Hence, those whom are members of the "better business" bureau and remain so will have their derogatory and disadvantageous records expunged from their records! Enron! Arthur andersen! Be sure to check out / link removed / donate to their cause as well as to mine. Thank you. / link removed / scroll to bottom where top rip-off links is. Click on "b" in the alphabet. Click on at&t. Easier to find this way: at&t will be 5th, 6th or 7th down in the farthest row to the left. 1802 complaints as of the end of april. Grows almost daily. / url removed/?Q1=all&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=search%21&q5=at%26t

Read full review of AT&T and 3 comments
Update by Nextaxprogmailcom
Oct 23, 2010 8:19 pm EDT

The initial section is an update regarding the American Telephone and Telegraph a/k/a AT&T. Complaintsboard takes me round and round; would not let me in even AFTER requesting my e-mail address passcode. Had it right anyway; attempted again; complaintsboard still won't let me in. Here's my update; it will help:
AT&T HATH WAXED WORSE AND WORSE, A DEEPLY CORRUPT RUNAWAY GARGOYLE VAMPIRE THAT NEEDS TO BE KILLED! 102310
YOU NEED THIS INFORMATION: AMERICAN TELEPHONE AND TELEGRAPH Oct 22, '10 4:42 PM
for everyone photo of 3 victims if complaintsboard will only put it up!

AMERICAN TELEPHONE AND TELEGRAPH IS AT&T IS AT T IS ATT IS AMERICAN TELEPHONE & TELEGRAPH IS ATANDT IS AT and T IS AT & T IS AT T IS AMERICAN TELEPHONE TELEGRAPH. BETTER BUSINESS BUREAU ERASED, YES, ERASED THESE COMPLAINTS REGARDING AND AGAINST AT&T SHORTLY AFTER I DEMANDED THIS INFORMATION AND RECEIVED. IGNORE AT YOUR PERIL. SODOMITE AMERICAN TELEPHONE AND TELEGRAPH ADVERTISES EVERYWHERE ALL THE TIME PRETENDING THEY ARE IMMUNE FROM THE LAW AND FROM JUSTICE!
From: info@trenton.bbb.org
To: @hotmail.com
Subject: RE: Ms. Laura Rickenbach
Date: Tue, 25 Jul 2006 16:51:52 -0400
Dear R:
Thank you for contacting the Better Business Bureau of New Jersey. We closed your complaint with AT&T on 1/26/06 with no response from the business. your complaint was been closed as "Unanswered".
We will be reporting to consumers that the company has an unsatisfactory business performance record with the Better Business Bureau of New Jersey. To pursue your complaint, please contact Federal Communications Commission
[protected]; 2025 M.Street N.W., Room 6202, Washington, DC 20554
When a BBB receives a complaint, we present the complaint to the business and request its assistance in working out the problem with the unhappy customer. Most companies are grateful for the opportunity to resolve problems with their customers since it often means their patronage will be preserved.
BBB members agree to respond to consumer complaints presented by the BBB, and lose their membership if they do not. Most other companies, regardless of whether they are BBB members, also cooperate with the BBB. However, some companies do not want to work with the Bureau and/or their customers to resolve complaints.Because the BBB is not a government or law enforcement agency, the Bureau cannot force a reply from a company; nor can it administer sanctions. However, a company's unwillingness to respond to the BBB or a customer will be noted in the company's reliability report the BBB provides to the public. The customer is free to pursue other
alternatives such as legal action.
Following is AT&T's BBB reliability report, which shows an "unsatisfactory" record:
AT&T
900 Route 202/206
Bedminster, NJ 07921 {then. San Antonio now}
View Location Map
Local Phone Number: [protected]
Membership Status: This company is not a member.
TOB Classification: Telephone Service-Long Distance
Additional TOB Classification(s): >Advertising-Telephone >Internet Services >Telephone Companies
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered and unresolved complaints. The company has resolved most complaints presented by the Bureau, however, some complaints remain unresolved or unanswered.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 6171
Number of complaints processed by the BBB in last 12 months: 1013
Complaints Concerned
Advertising Issues: 37
Outcome of all complaints -
Resolved: 21; Unresolved: 1; Company did not respond: 15

Sales Issues: 2394
Outcome of all complaints -
Resolved: 1485; Unresolved: 62; Company did not respond: 847

Delivery Issues: 10
Outcome of all complaints -
Resolved: 6; Company did not respond: 4

Repair or Service Issues: 14
Outcome of all complaints -
Resolved: 7; Unresolved: 1; Company did not respond: 6

Guarantee or Warranty Issues: 5
Outcome of all complaints -
Resolved: 3; Unresolved: 1; Company did not respond: 1

Product Quality Issues: 10
Outcome of all complaints -
Resolved: 6; Unresolved: 1; Company did not respond: 3

Refund or Exchange Issues: 208
Outcome of all complaints -
Resolved: 152; Unresolved: 6; Company did not respond: 49; Unpursuable: 1

Contract Issues: 13
Outcome of all complaints -
Resolved: 11; Company did not respond: 2

Customer Service Issues: 528
Outcome of all complaints -
Resolved: 354; Unresolved: 28; Delayed Resolution: 3; Company did not respond: 143

Credit or Billing Issues: 2952
Outcome of all complaints -
Resolved: 2037; Unresolved: 237; Delayed Resolution: 1; Company did not respond: 676; Unpursuable: 1
Additional Business Names
AT&T Communications Systems
AT&T Equipment Division
AT&T World Net Service.
Additional Telephone Numbers [protected].

Government Actions
On Dec. 2, 2002 the Assurance of Voluntary Compliance was entered between the Commonwealth of Kentucky and AT&T Consumer
Services. The Commonwealth alleges that from July 16, 2002 to October 14, 2002 the company made or caused to be made
unsolicited telephone calls to Kentucky residential phone numbers that appear on the current Zero Call List, aka as No Call list. AT&T denied any willful wrongdoing and agreed to cease making telephone solicitations to Kentucky residential phone numbers on the Zero Call List and agreed to pay the civil penalty assessed.

On May 5, 2004 Florida Attorney General Charlie Crist filed a lawsuit in Leon County Circuit Court. Crist says AT&T wrongfully billed consumers for unsolicited services and tried to coerce them to sign up for the same services for which they were requesting refunds. The AG {ATTORNEY GENERAL} urges Florida consumers to diligently check their phone bills, regardless of whether they use AT&T or another company for long distance services. Crist asks consumers to report the incident to his office at [protected].

On May 24, 2004 A Florida court has ordered AT&T to refund wrongful charges to Florida consumers no later than June 15. According to the order issued by Leon County Circuit Judge, AT&T must process these refunds based on the company's internal records so that consumer do not have to call to request refunds. If, however, after June 15 Florida consumers believe they are still being improperly billed or unfairly coerced into additional services when calling AT&T to request refunds, they should notify the Attorney General's Office immediately at 1 866-9-NO-SCAM [protected]).
the FLORIDA Attorney General's Office immediately at 1 866-9-NO-SCAM [protected]).

On May 6, 2004 Minnesota Attorney General filed suit against AT&T. The suit claims the company violated state consumer protection laws. It seeks an injunction to force AT&T to stop the billing practice of charging non AT&T customers. About 800, 000 consumers nationwide have been erroneously billed. AT&T is promising refunds or credits in 60-90 days, even if consumers do not call to complain. Consumers who want to talk to an AT&T representative can call [protected].

July 1, 2004 according to New York Attorney General Eliot Spitzer, AT&T has agreed to pay refunds to as many as 311, 000 New Yorkers who were improperly billed. As part of the settlement, AT&T Communications of New York will also reform its billing procedures, provide consumers with additional information on telephone services and pay $400, 000 in penalties and costs. Consumers have 45 days during which they may register a complaint and request reimbursement from the company.

On August 4, 2004 Oregon Attorney General Hardy Myers filed an amendment to a 2003 agreement between AT&T and the Oregon Department of Justice. The amendment to the year-old settlement concerned a new monthly fee that was allegedly tacked onto consumers' established pay-per-call plans without giving proper notice. The Assurance of Voluntary Compliance amendment was filed in Marion County Circuit Court and admits no violation of law. Under the AVC amendment, AT&T is required to do the following:
- Send a written notification to all Oregon consumers who discontinue their service that they also must contact their local telephone company. The notice must be sent within 15 days of notice of termination.
- Send a written notice to all Oregon consumers billed for the Basic Rate Long Distance Plan after January 1, 2004, explaining the new recurring monthly fee, the necessity to cancel services with both the long distance carrier and their local telephone company, and the process and telephone number for the consumer to use to inquire about receiving a credit or refund.
- Provide restitution in the form of credits or refunds based upon an agreed formula for up to 77, 000 Oregonians.
Submit restitution disputes that may arise from the agreed formula to the PUC customer services for resolution.
Provide a separate toll-free number that consumers must call to inquire about credits or refunds and to notify AT&T that they have cancelled their AT&T service with their local telephone company.
AT&T has paid Justice $25, 000 for its Consumer Protection and Education fund bringing the long distance carrier's total payment to the fund under the 2003 AVC to $100, 000. {AT&T HASN'T PAID ME!}

Report as of: 7/25/2006
Copyright: 2006 BBB of New Jersey, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report. BBB reports may not be reproduced for sales or promotional purposes. The name Better Business Bureau and the BBB logo are federally registered trademarks.
Very truly yours,
Melissa Companick
Vice President of Operations & Marketing
Better Business Bureau of New Jersey
1700 Whitehorse-Hamilton Square Road, Ste. D-5
Trenton, NJ 08690
[protected] (Phone)
[protected] (Fax)
www.newjersey.bbb.org
-----Original Message----- FOLLOWING BETTER BUSINESS BUREAU TELLING ME THERE WAS NO RECORD ABOUT AMERICAN TELEPHONE AND TELEGRAPH {AT&T} ABUSES:
From: E [mailto:@hotmail.com]
Sent: Tuesday, July 25, 2006 2:16 PM
To: info@trenton.bbb.org
Subject: Ms. Laura Rickenbach
RE: Your letter dated 6-14-05
Greetings:
The BBB is solely in the business of handling complaints about companies. The BBB has served me many, many times before and has served customers regarding problems caused by companies many 100s of 1000s of times, if not millions. Therefore, I addressed to the BBB because it is appropo and the BBB handles these COMPLAINTS EVERY SINGLE TIME WITHOUT ANY KNOWN EXCEPTION ANYWHERE, ANYTIME. Are you trying to say that the BBB of NJ is illegitimate and totally without merit?!?! There is not the remotest possiblity that my complaint regarding AT&T is "outside the scope of the Better Business Bureau's services". Why did you say it? This is all the BBB does AND HAS ALWAYS DONE. Precisely what phase of the complaint was "outside the scope of the BBB". If there was something that were "outside the scope of the BBB", why didn't you itemize it if there really is something?!?!?!
I look forward to your very prompt, extremely long and phenomenally detailed reply. Thank you very much! By the way, I still have no satisfaction from AT&T. They still owe me money. Please email me a copy of my complaint that I sent to you. Don't say you "keep my complaint on file for future reference". Act upon it just like you always have since your founding! Write AT&T so that they will know they are causing customer ill-will and cease going to a collection agency when they in fact owe me money!
AT&T now owes me 250, 000 for the lies they told and 30M for the humiliation of them going to a collection agency when they {American Telephone and Telegraph = American Telephone & Telegraph = American Telephone Telegraph = AT T = AT&T = AT and T = ATT} in fact owe me money! Thank you:
Rocky
@hotmail.com
8-7

Tags: AMERICAN TELEPHONE AND TELEGRAPH HARASSMENT, PIRACY, INTIMIDATION, EXTORTION, BEARING FALSE WITNESS, DECEPTION, EVIL BUSINESS PRACTICES, CONTEMPT FOR THEIR CUSTOMERS, PRETENDING THAT THEY ARE ABOVE THE LAW ~ NEED TO BE TRIED, AND IF CONVICTED - HANGED.
Prev: AT&T = AMERICAN TELEPHONE AND TELEGRAPH HAS TURNED VERY, VERY CORRUPT
Next: ROCKY'S CONSUMER PROTECTION

4 Comments* Chronological* Reverse* Threaded*
delete* reply*
e wrote on
I've had numerous problems with AT&T in Texas.
They had better try a little harder to please their
customers! Most people don't use land lines
in Texas, but only cell phones and high speed
internet and cable.
They have lost a great deal of their customer-base
here, and if things keep going as its been, I foresee
much more will drop their service. Good Post.

delete* reply*
ctgentleman1 wrote on Oct 22
u{SIC: DID NOT CAPITALIZE}sing the word sodomite {SIC: DID NOT ACKNOWLEDGE THE SPEAKER WITH QUOTATION MARKS} is against the law. u[sic}nless you have proof[sic] you have commited slander and will be sued[SIC]

edit* delete* reply*
nextaxpro wrote today at 10:12 AM
I sincerely hope that you are correct, and that my postings will make 100s of 1000s of souls want me to give seminars on what to look out for, how to detect fraud, what to do if one suspects fraud and to promptly report thefts, overcharges and fraud to the attorney general of their respective states. I have a deep knowledge of many topics of interest and vitality. When I can afford a secretary, I am going to get my blogs organized in to at least 3 websites so it will be easy for the perusers to find information and to learn. God Bless you richly as I deeply thank you for taking this time to post. E R "Rocky" Drake. Nextaxpro
Please do not forget to tell your friends and loved ones about my great, politically incorrect blogs! I want to get an idea on how many I may count on to speak to at seminars. Please maintain contact and spread the word! I am an expert on many subjects of deep interest and/or concern - including Federal income taxes; how HR Block and Jack-SIN Hewitt and all the large income tax "preparers" rip you off.
I will be doing seminars exposing the environmental movement for what it really is. You should have an idea as environmentalists are ALWAYS concerned about the animals, air, plant life, water. They never are concerned about the deaths of humans. By their fruits, ye shall know them: Matthew 7:16-20. That which hath been is to be, and that which is to be hath already occurred. And GOD requireth that which is past: Ecclesiastes 3:15. Something like that. The LORD meaPns that you leave a trail wherever you go. No man can conceal himself.
But whOSOEVER shall offend one of these little ones that believe in ME, it were better for him that a millstone were hanged about his neck, and he were drowned in the depths of the sea: Matthew 18:6, Mark 9:42. ...and he were cast into the sea, than that he should offend one of these little ones: Luke 17:2 .

edit* delete* reply*
Nextaxpro wrote at 10:34 AM, edited at 10:41 AM
THEN SUE THE LORD. SODOMITE IS IN THE WORD OF GOD, THE A.V. 1611: 1KINGS 15:11-12, 14:34, 2KINGS 23:7, ISAIAH 3:9, GENESIS 19:1-11, DEUTERONOMY, ETC. STUDY LEVITICUS 20. ALSO, THE WORD SODOMITE HAS BEEN TAKEN OUT OF THE VERSIONS. WOUDSTRA AND VIRGINIA MOLLENCOTT, SODOMITES SAT ON THE NIV COMMITTEE AND TOOK OUT ALL OF THE LORD'S CONDEMNATIONS OF SODOMITES OUT! ONLY THE KING JAMES 1611 IS THE WORD OF GOD. READ IT TO BE SAVED; STUDY IT AND MEMORIZE IT TO BE PURE AND LEAD OTHERS TO A SAVING KNOWLEDGE OF THE LORD JESUS CHRIST: ACTS 20:21, JOHN 3:3-7. WE OUGHT TO OBEY GOD RATHER THAN MEN: ACTS 5:29. YEA, THE TIME COMETH THAT WHOSOEVER KILLETH YOU WILL THINK THAT HE DOETH GOD SERVICE. AND THESE THINGS WILL THEY DO UNTO YOU, BECAUSE THEY HAVE NOT KNOW THE FATHER, NOT ME: JOHN 16:1-3. WE ARE LIVING IN THAT DAY NOW. IF I LAUNCH A BUSINESS AND PUT UP A SIGN: "NO SODOMITE MOLESTERS ARE TO APPLY. YOU SHOULD BE TRIED, AND IF CONVICTED, PUT TO DEATH" I WILL BE FINED; MY BUSINESS WILL BE SHUT DOWN AND I COULD BE TOSSED IN
TO PRISON. THIS KNOW ALSO, THAT IN THE LAST DAYS PERILOUS TIMES SHALL COME: 2TIMOTHY 3. OUR FOUNDING FATHERS WOULD BE RIGHTEOUSLY ANGRY AND VERY DEEPLY GRIEVED. NONE OF OUR FOUNDING FATHERS NOR ANY OF THE APOSTLES, PROPHETS, MISSIONARIES WERE CHILD MOLESTING, DISEASE SPREADING, UNSPEAKABLE ACTS, SERIAL MURDERING SODOMITES. NOT ONE. THOMAS JEFFERSON SAID ALL SODOMITES ARE TO BE CASTRATED AND SODOMITE WOMEN ARE TO HAVE RINGS PIERCED THROUGH THEIR NOSES! IN THIS, THE EVIL DAY, OUR FOUNDING FATHERS WOULD BE PROSECUTED FOR HATE CRIMES! THAT IS HOW EVIL {GENESIS 6:5, ROMANS 1, 2TIMOTHY 3, 2PETER 2:1-19, JUDE, REVELATION, ETC} THE WORLD IS TODAY. WOE UNTO THEM THAT CALL EVIL GOOD, AND GOOD EVIL: ISAIAH 5:20-23. GET SAVED TODAY! EXCEPT YE REPENT, YE SHALL ALL LIKEWISE PERISH: LUKE 13:3, 5. AND WHOSOEVER SHALL OFFEND ONE OF THESE LITTLE ONES THAT BELIEVE IN ME, IT WERE BETTER FOR HIM THAT A MILLSTONE WERE HANGED AROUND HIS NECK AND HE WERE DROWNED IN THE DEPTH OF THE SEA: MARK 9:42. MARK 9:43-48: HELLFIRE! WHERE THEIR WORM DIETH NOT, AND THE FIRE IS NOT QUENCHED: MARK 9:43, 45, 47. YOUR SOUL WILL LOOK LIKE THE DEVIL - A WORM, A SNAKE: DARWIN WAS PRECISELY WRONG! - AND YOU WILL NEVER GET OUT! UNQUENCHABLE FIRE! A LAKE OF FIRE! REVELATION 20:15. A PLACE WHERE THEY PRAY! A PLACE WHERE THEY CRY FOR MERCY! LUKE 16. A PLACE WHERE THE SMOKE OF THEIR TORMENT ASCENDETH UP FOREVER AND EVER! REVELATION 14:11. NO REST DAY NOR NIGHT. BAPTIZED IN A LAKE OF FIRE! MATTHEW 3:12, LUKE 3:17. EVERLASTING FIRE! MATTHEW 5:29, 18:8, 25:41; MARK 9:43, 45, 47. A FURNACE OF FIRE! MATTHEW 24:51. GNASHING OF TEETH! MATTHEW 25:30. EVERLASTING PUNISHMENT! MATTHEW 25:46. VERILY, VERILY, I SAY UNTO YOU: HE THAT HEARETH MY WORD, AND BELIEVETH ON HIM THAT SENT ME, HATH EVERLASTING LIFE, AND SHALL NOT COME INTO CONDEMNATON; BUT IS PASSED FROM DEATH UNTO LIFE: JOHN 5:24 BEHOLD, NOW IS THE ACCEPTED TIME; BEHOLD, NOW IS THE DAY OF SALVATION: 2CORINTHIANS 6:2

AT&T = AMERICAN TELEPHONE AND TELEGRAPH HAS TURNED VERY, VERY CORRUPT Oct 22, '10 3:58 E
for everyone

But the fearful, and unbelieving, and the abominable, and murderers, and [censored]-wongers, and sorcerers, and idolaters and all liars shall have their part in the Lake which burneth with fire and brimstone, which is the second death. -Revelation 21:8

Greetings: ATT = AT T AMERICAN TELEPHONE AND TELEGRAPH = AT&T is abominable. The mismanagement teams are loaded with sodomites and have sodomite toleration courses. They expect you to put up with anything!

Donate to my cause of doing seminars, exposing evil, teaching and showing you can save on your Federal and State taxes. Thank you.

AT&T a thief: Won't save e-mails; refuses to retrieve. AT&T shouldn't have deleted the e-mails in the first place /URL removed/

AT&T has waxed worse and worse, deceiving, and being deceived: /URL removed/

More horror at the hands of sodomite AT&T: /URL removed/

Don't buy AT&T Go phone!/URL removed/

AT&T owes many for time, including the fact that they owe me: /URL removed/

AT&T has a staff of lawyers. No such thing as a verbal contract. Extortion in all its hideousness, dishonesty and immorality. Teach a lesson to evil: end AT&T existence.: /URL removed/

AT&T steals from your debit card and your credit card. They did to me and have MADE NO RESTITUTION YET! SIX YEARS PLUS ALREADY ! /URL removed/

AT&T, Cingular Wireless abomination. They make up outrageous lies AND DO OUTRAGEOUSLY BRUTISH ACTS! /URL removed/

AT&T: deceit, don't sign up. Termination fee is outrageous and they will terminate you if they feel like it. That's what they did to me: /URL removed/

More typical AT&T nowadays: /URL removed/

AT&T HAS TURNED VERY, VERY CORRUPT

American Telephone and Telegraph is AMERICAN TELEPHONE & TELEGRAPH IS AMERICAN TELEPHONE TELEGRAPH IS ATT IS ATT IS AT&T. THE OLD ANTI-SODOMITE AT&T took care of my great grandfather, my grandfather, my grandmother, and, in some part, my father. That means through payment of stock dividends. Saying all of the following, I am not a short. I get no pleasure in sharing this. I only share because every means of negotiation has led to snubs or no response at all from AT&T. Here's the incident:
In 2002 or 2003, I switched to AT&T to get their worldnet ISP service. I also switched to AT&T to get their long-distance and international long distance service. I had inquired about their service to a country overseas. Late in 2003, a salesman called and offered AT&T service to that country for .23/minute to calls made to a cell; .18/minute to a landline. I accepted the salesman's offer.
When I received the bill, I immediately noticed that I was charged between 4.425/minute and 8.01/minute instead of .23/minute. I e-mailed AT&T and a representative of the outfit e-mailed back to me saying that the charges were correct and no adjustments were warranted. I called customer service and the representative said she could immediately perceive what had happened. Â There had been a 'computer error' and she would credit me, no problem.
I went on vacation and when returned, discovered that, not only had my bills not been credited, but that AT&T had cut my phone and internet access and referred my 'overdue' account to a collection agency! It should be strongly emphasized that AT&T on 4 occasions had stolen $25 from my bank account when they had no right {I was in the right on disputed billings; they stupidly depend upon a computer like all large corporations} and two of the violations had occurred by this point in time.  They illegally, wickedly and immorality store your debit card when they promise not to.  I inquired around and eventually found a representative of the company, a Mr. Justin Williams. Told him what had happened. He looked in it, called me and e-mailed me and told me that the collection agency had been called off and that my account would be credited. I noticed a month or two later that the severe overcharges had been credited.

A month or two later, a salesman working for AT&T called me and offered me a rate of .18/minute to a cell; .16/minute to a landline. I accepted the offer. Immediately I noticed the same occurence: I had been charged between 4.425/minute and 8.01/minute for calls to a cell. The same thing happened as I related in the previous paragraph; the rep right away said that she could tell that the 'computer had not been adjusted', and eventually my bill was credited before they cut my internet, e-mail, phone service and before referring my account to the wolves: an evil, lecherous, criminal, illegal, heinous, atrocious, filthy collection agency.

A month or two later, in July, 2004, a salesman with the firm called offering me .16/minute to a cell; .14/minute to a landline. I accepted the offer. He promised the new, reduced rate would be seen in my bill of September, 2004, as the 'cycle' ran from the 16th of the month to the 15th of the following month. That would seem correct as you pay to get on, then get billed roughly a month later for calls.

In December, 2004, went on vacation. Sent AT&T $400 extra as AT&T used to be a good company and, out of loyalty for all they had done in the past for the buying public as well as the shareholders, I had been sending them money in advance, any way. I just happened to check to see how much credit I had on my bill since I was vacationing in the country I had been calling so did not need to make international long distance calls. Was I ever disturbed to see that AT&T not only did not show nearly a $300.00 credit; AT&T had billed me for UPWARDS OF $300.00! The third time did not turn out to be a charm. AT&T had cashed my check; charged me between 4.425 and 4.685 per call, cut my internet service and all my important e-mails were lost!

Very criminal: AT&T, in the tradition of Enron, AOL and Arthur Andersen, cuts your internet service, hence, all the vital e-mails are gone. In addition, I had worked out an arrangement in which I would pay 16.50 to have a message left to all callers while I was on vacation. It was understood that I would pay the fee and receive unlimited messages that could be left in return. Not only did my phone stop at only 12 messages, but AT&T had attached other fees on top of the 16.50 and taxes! I was very angry that AT&T had deceived me regardling the worthless service and the high bill for the worthless service {it was worthless to only get 12 calls taken: most of the slots were filled up by solicitors}.
AT&T had committed fraud and had deceived. They docked my debit card 25.00 (again and I never give any one permission to do such a violation to a person). AT&T can't use the excuse of "we didn't know e-mails could be lost". Were that the case, just don't offer the fraudulent so-called service. That's as bad as a bank renting you a safe deposit box, then not allowing you access because there's a bank holiday: FDR.
Further, I saw more breaches of promise. Upon study of the fraud and overcharges on the part of AT&T for long distance charges, fees, international long distance charges, I noticed that AT&T had dishonestly raised my calls to the cell from the promised .16/minute to .22/minute. This was breach of promise. And, of course unjustifiable as costs keep going down for telecommunications companies doing international long distance service. Furthermore, no notice was mailed stating that rates would go up in 90 days or whenever. And "a minority complain" will not fly, either. If you are an honest company, you have zero legitimate unhappy ustomers!

Then looked at the past bills and noticed that the promised .16/minute to a cell had never been implemented. Observed that I was charged .21/minute for calls to a landline; .22/minute for calls to a cell fone beginning September, 2004. AT&T is responsble; the company cannot say 'he was not an authorized representative. it had been stuck in to their computers as the reps had confirmed it the first two corrections of the fraudulent overcharges.

So I went through the cycle again: tried to get the fraud settled via e-mails and received rude responses. Then called the number and told the rep what had happened. This time the rep refused. So I asked for a supervisor. The supervisor said she would look in to it - no apologies nor return call offering to correct. I called back and another rep said the same and her supervisor said the same: no apologies nor offer to correct. So attempted to call Mr. Williams again and a different middle level "management member" spoke with me. He refused to help me and said the bill was right. All attempts to explain to him the situation, what had happened prior and to reason with him failed. When I called back, again Mr. Williams did not answer and a different guy in middle "management" told me he could not help me: my account had been referred to a collection agency. {!} [What right does ANY collection agency have to collect? They cannot verify the debt. It their word against yours.

So I called the attorney general. In some states, the attorney general offices need reformation. In my state, a recording came on saying to call a different number AFTER I had gone to a lawyer. Out of loyalty to AT&T, I still hoped the mobsters would be reasonable. I made a huge mistake. I wrote Joliet, IL, where the checks were being sent and explained everything to them. There were no responses, and bills kept coming. AT&T sent more bills, adding interest when AT&T owed me! In May, 2005, called the rep back and asked for copies of the bills. They said they were in archives! Already in archives! So it took 3 weeks or longer, but finally the copies were mailed. Most were included, but the December, 2005 bill {Nov 16-Dec 15}, where I had written a check for $400 was not.
I went to the BBB, then called the Attorney general again. Still got the recording. I wrote, but no response. I then sent a bill to AT&T demanding the firm pay me for what they owed as well as credit my account for a few months of internet access and phone service (since important e-mails were lost and my e-mail address was lost when they irresponsibly cut my internet access and my international long distance and long distance had been cut: the PIN# would not work and I would've been overcharged vastly yet again in any event). I wrote Joliet, IL many times and received no response. I emailed AT&T on their website and received no response.
Began receiving bills from a collection agency in California. I wrote them explaining what happened and demanded they rectify the situation. Result? More billings from the collection agency. I wrote the CEO (don't know if Mr. Stephenson was yet there) and on the envelope also addressed the Director of Customer Relations, the Director of Public relations and the director of the international long distance dialing dept. No response. Then I made copies of all the bills, enclosed in a manila envelope and wrote addressing the envelope to some of the members on the BOD. I've forgotten how I found some of the names; don't think it was Value Line. I also made a copy of my bank statement proving that AT&T had cashed my check and that if AT&T would pay me for the expense of getting the bank to make a copy of the front and back of the canceled check, I would fax that to them. No response from them, either.

I very nicely told AT&T every time in my correspondence that I wanted to work something out with them - credit for the calls on future bills, a discount in the internet service, something. All efforts resulted in snubbing. They had taken me to a collection agency and they were through with me. What a deplorable way to treat the people who pay your salary! Customers like I are the lifeblood of their company.

I still have the bills that Joliet, IL sent to me. The state attorney, FCC have done nothing to force AT&T to reimburse me. Such ingratitude! I was a loyal customer. From what I've been learning, AT&T is doing to same unscrupulous duplicity and nastiness to other customers. In all my correspondence, I told AT&T I am willing to work with them. Let's work something out - reimbursements, free internet for three months, discounts on long distance calls for a year, communicate with me, the buying public: something. I'm not going to go to a lawyer against AT&T. All my pleadings with the firm were unanswered.

NECESSARY RESTITUTION NOW ON THE PART OF AT&T:

- AT&T has to award me damages because they went to a collection agency vs. me. Collection agencies have to be banned until they cease and desist forever the presumption that you are guilty until you prove your innocence, but that's beyond the scope of this expose.
- AT&T must restitute the 100.00 that they illegally, immorally and surreptitiously docked from my bank account by lying. I only authorize one-at-a-time debits. And AT&T must award damages for the mental stress. Plus give me 3000.00 for the hassle with interest and penalties accruing if they do not do so.
- AT&T must pay for my time and the bank fees to reproduce the front and back of the check that I mailed to them on or about December 5, 2004.
- AT&T has to pay for the valuable and vital e-mails that I lost or else pay a database repair co. to retrieve.
- The Board of Directors at AT&T must go. They do not answer to the public that pays their salary. I have copies of my letters to them.
- AT&T must pay my $320.00 back plus interest and penalty.
- AT&T has to pay the expense of restoring my credit, and, if necessary, pay the rent, deposit, etc, for as long as necessary if my application to an association, corporation or partnership for a place to live is denied.
-AT&T must make up for rendering my business cards useless in deleting my e-mail address under fraudulent and false pretenses. If they had not made up their abominable lies, I'd still have my business e-mail address, which was nextaxpro@att.net - If AT&T refuses to make restitution to its former customers that it bilked, defrauded, extorted - AT&T is to be dissolved by Congress, its assets sold and the proceeds used to pay the customers that they owe. Why Congress? Because the regulatory agencies refuse to do their appointed job. They are to be banned and Congressmen are to be held accountable to we, their constituents who elected them in to office.
- 'Computer glitch' has worn out as an excuse. Surveys as long ago as 1998 have found that computers have resulted in a NET LOSS in office time of 10%, NOT a gain of 500, 1000, 2000, 10000% or more as you might expect. AT&T cannot say 'it was a computer error'. People's feelings are worth more than an idiotic, brain dead computer. But many companies apparently do not like to face reality, apparently.

Often times AT&T won't come up when you type it in the search engine on /link removed/ ATT will bring up a few that pertain to AT&T. You have to type in "Cingular Wireless" or "American Telephone and Telegraph". Or, scroll to the bottom of their home page. Easier: click on the letter "B". Find AT&T in the upper left corner and click on it. There are nearly 1260 exposes of AT&T ripoffs and corruption, and the number grows every single week! Sometimes a day does not go by for weeks without a complaint.

AT&T {AMERICAN TELEPHONE AND TELEGRAPH } NO LONGER IS THE "MA BELL" IT USED TO BE. BY THEIR FRUITS, YE SHALL KNOW THEM. Matthew 7;16, 20. WE ALL SEE THE FRUITS OF AT&T NOW, A CORPORATON THAT HAS LARGELY BEEN TAKEN OVER BY SODOMITES AND, LIKE HATE CRIME ACTIVISTS, FEEL THAT THEY ARE ABOVE THE LAW!

The Better Business Bureau is dishonest and is bought! Those that are members give the "better business" bureau THE EQUIVALENT OF BRIBES! That's what the dues amount to. Those who want to check out AT&T are denied by the "better business" bureau because the reports that the Attorney General submitted have been purged! When you have sodomites guarding the child to protect him/her from molestation, you know what's going to happen! Hence, those whom are members of the "better business" bureau and remain so will have their derogatory and disadvantageous records expunged from their records! Enron! Arthur Andersen! That co. headed by a black guy who threatened his employees with bodily harm or worse if they turned him in for using his co. as a piggy bank! Be sure to check out /link removed/ Donate to my causes, please. Thank you. /link removed/ Scroll to bottom where Top Rip-off Links is. Click on "B" in the alphabet. Click on AT&T. Easier to find this way: AT&T will be 5th, 6th or 7th down in the farthest row to the left 1297 complaints as of the middle of October, 2010. Grows almost daily. /URL removed/?
Starting a yahoo groups soon

Where you can get THE PINK SWASTIKA: The sodomites are knocking websites down and attempting to wipe this great, truthful expose out of circulation!
Sodomites are 2.3% or less of the population yet responsible for 56% of the child abuse and 97% of the murders of children!

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Nextaxpro E R Rocky
Nextaxpro E R Rocky
, US
Mar 07, 2018 4:56 pm EST

https://nextaxpro.wordpress.com/2016/08/13/are-sodomites-homo-perverts-demon-that-is-devil-possessed-and-rock-noise-is-entirely-of-the-devil-1corinthians-1020-21-et-cetera
MORE PAGES ALSO ON Nextaxpro.wordpress.com : AT&T has become very, very corrupt

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K Brar
Los Angeles, US
Sep 24, 2010 5:37 pm EDT
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We have been Getting several Telemarketing Calls from Connect2world from India, they keep calling and calling day and night.

Finally, we signed up for $20 with my Visa card. They Promised that they will activate my service within 10 mins of time. It has been more than 25 Days, my service is not activated.

Moreover, today when i received my card statement, I was a bit shocked to see a $200 Charge by connect2world.

Now, when I called the customer care number: [protected], no one picked the call. I was more Surprised when a Person by the name of Maksud Received the Call and said that the order was placed for $200 by me. When I said no, he started Arguing with me and later he started abusing me in very bad words.

Finally, he said that he will block my service and make sure that I do not get my Money Back.

For my uttermost Surprise, I also had a talk with the Call Center owner and he was just laughing his hearts out.

I just want to aware all the Indians in USA and Canada, that please do not entertain any telemarketing calls from connect2world as this is my experience with them.

I have nothing more to say apart from making a complain to BBB and lets see what else I can do to them.

I did refer my friends to Maksud, I also need to check what He has done to my Friends.

Connect2world is a Fraud Company, so please beware of Scams.

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Zed350
Hacienda Heights, US
Jun 18, 2010 5:35 am EDT

Spam!

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5:19 pm EDT

AT&T look like illegal practices

To my dismay my daughter Susan was leaving for Europe. She had purchased an IPhone two months ago. When she called to inform them that she needed to make sure that she had service abroad..she was told..she didn't have the phone long enough to have automatic service! Imagin..you must have it for 90 days before its automatic. If you wanted...you could purchase a plan of 6.00 per month..and save 29 cents per minute. She figured well..not bad..then then proceeded to tell her she needed to fax over a copy of her Passport, driver's license and being she lived home..she needed to send a copy of her parents utility bill. She then said...how can I just make copies of my most valuable information and just fax it randomly to you..where is it going? who will have it? and of course they said..no go..no phone for you then in Europe.. Any suggestions if this is legal? This is insane..I am so angry that I want to put it on the news! thoughts?

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6:32 pm EDT

AT&T not worth the time or money

I have had the worse experience with AT&T UVERSE customer service for the SECOND time. No one is willing to do their job. There are plenty of contact numbers listed all over the internet and ads, however, actually calling one of those numbers gets you nowhere except with a huge headache and an angry temper. I had a simple request, to have my cable burried. To have that problem taken care of required getting the run-around and being "transferred" to different departments for almost two hours. This is absolutely ridculous and insane for any customer to receive this kind of treatment. These people are highly UNtrained and "do not work well with others". Nor do they even seem to care what the customer has to go through to receive the proper help. This company is very unprofessional and unorganized. I thought switching to this service would be an A+ for me but I was very wrong. It has been a waste of my time as I have had numerous problems with my internet modem and for the first two weeks was only able to have working service for about two days. What a waste of money. Not worth it to me! Very frustrating! Poor management.

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tcrank472
, US
May 10, 2010 10:48 pm EDT

I was promised a $500 rebate and have the chat logs to prove it. When I go to the ATT Reward Center, the system says I am entitled to a $200 reward. I have heard others are having this same problem.

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lolds8934
Smyrna, US
Apr 30, 2012 8:20 am EDT
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I dispute my final bill with Att U-verse I paid 69.00 on March 2 and 68.00 on March 9, and ended service March 28.
I do not owe $109.00 as they say.
Linda Olds [protected]

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Melissa Long
Bessemer City, US
Apr 13, 2009 10:31 pm EDT

We ordered att u-verse in Feb. 09 and they told us we would get 150 reward back. The site that i apply for the reward keeps saying there is no reward in for that number? WHEN WILL WE GET OUR REWARD?!

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txbatri
Portland, US
Jul 09, 2014 8:50 pm EDT

We have AT&T UVERSE, since DlCK and Jr. decide to invade Iraq on behalf of Israel, AIPAC, Jew lobbyist to get rid of Saddam, supporting them Palestinian the war in Iraq costing U.S tax payer in trillion of dollars with 25K U.S personnel death and 44K wounded many young men/women come home with permanent disabled blind, with missing limbs and over 600K Iraqis civilians death. U.S debt growth nearly to 20 trillion dollars. Today Iraq still in hell hole fighting between religious faction, with innocent people died across the country daily and violent spreading to neighboring countries and my ATT UVERSE still working with no problem.

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Lue Davis
Dallas, US
Oct 13, 2008 9:14 am EDT

i receved att-u-verve on 9-19-08, and was support to get 100.00 rebate back they told me 2 to 4 weeks, as of 10-13 -08 i have not recieved it yet so are they jst telling people that just for them to sign up or is real, i would like to know. your truly Lue Davis

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Andrew Wolfe
South Bend, US
Jul 18, 2010 2:55 pm EDT

I was promised a $100 Reward Card when I signed up for a package just above the basic package. When they came to hook me up they messed up the order completely! They got very aspect of my order wrong and by the time the installer from AT&T and I realized it was wrong, it was pretty much a done deal. HE got on the phone, called his support from the regional office and they promised me a great deal if I kept what was already installed at my residence. I listened, thought about it, asked them twice @ price and package, to which they gave me their word. SURE ENOUGH ATT WENT BACK ON ITS PROMISE ! More than one promise was broken, actually:
1- Price promised is not what I got charged on my first bill, which I happened to be charged full price!
2- I was not informed of the $300 reward card, which I AM entitled to
3- I still have not even received my $100 reward card, which is not even the correct level of card I am owed, but regardless, neither one is in my possession!
4- When I spoke to the salesperson over the phone, they(the 6 different AT&T employees I spoke with)all claimed they had not control over the reward program and there was nothing they could do to ensure I got the reward!
I AM SO MAD AT AT&T, THE COMPANY I WENT TO THE MATT DEFENDING BECAUSE I BELIEVED IN THEM! THEY HAVE FAILED THIS CUSTOMER, THIS PERSON, ON EVERY LEVEL. THEY SHOULD BE ASHAMED OF THEMSELVES AND RINGING MY(at&t) PNONE OFF THE HOOK TO MAKE THINGS RIGHT! THEY SHOULD BUT...NOT ONE CALL! SHAME ON YOU FOR CONNING ME, AT&T! NOT BETTER THAN A THIEF!
Andrew Wolfe
13awolfe@att.net(also another way I am a customer)

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Melissa Long
Bessemer City, US
Apr 13, 2009 10:33 pm EDT

I have the exact same problem! They told me i would get a reward and still havent recieved it even after TRYING to sign up for it on website.

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9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T billing problems

I am very unhappy with my uverse service billing, and telephone. Iwas told that I would be connected in august 12th 2009 and was not connected until sept 18th 2009. I have had billing problems since. When att came out to connect it was for a bundel phone, internet, and tv its been a nitemare. my bundle price shoud be 99.00 plus tax which was offered by the complaint line because of billing problems. my telephone was not bundels so I had 2 bills monthly I was paying for long distance and unlimited long distance and regular phone services $68.00 monthly $84.00 for uverse. att finaily reconnected my phone to bundles after 4 months. when att connected uverse to my flat screen tv on the wall they didnot connect the power cord correctly left the weight of the tv on the cord and we cannot watch it any more. I was told that I could get it fix and they would remburse me. I talk to 1800 complaint line and was offered premium channels and a extra box for 6 months free that was 2 months ago and my acct is still a nitemare my bill was $174.00 when I call back they still gave me a different price $140.00 and said they cannot give me $99.00 plus tax because thats the wrong rate. there is no communication with employees and no special notes are taken and you allways get a different person every phone call you fine youself trying to explain its bad I have had my cell phone with att/cingular for 16 years and my home phone for 17 years I hate I ever changed over to uverse. I am looking for other services. this is to much for me I cant injoy my services for staying on the phone with problems. thanks carolyn. Ist coastly and not worth the problems Iam having.

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uverse sucks never again
Wellington, US
Apr 12, 2011 3:01 am EDT

I am having the same problems with uverse, BILLING! They kept overcharging my account for months and finally I got rid of them and they still wanted to collect money for wrong billing (overcharges). Finally got someone to agree that my balance was $300 and change and not $508. I paid the $300 and change and not I've been getting phone calls from different collection agencys trying to collect the balance on my account that was settled a year ago. Then uverse (AT&T) charged my bank account directly the $208 without my authorization and we had to dispute the charges with my bank. Finally after several days I got my money back and uverse sold me account again to a different collection agency. I am telling my friends and family NEVER to get uverse. Now I have to wait for tomorrow because customer service is closed and fight this battle again. NEVER NEVER NEVER get uverse...

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AT&T downed line

After it was verified that the line that had fallen across a main street into our neighborhood was a telephone line, we called AT&T. We were told "it is after service hours and would have to wait until the next business day". Again, we explained that the line was across a main street, 3 feet off the ground and he repeated, the service department is closed, it closes at 4:00 pm, it was 5:00pm. Us neighbors had to watch the line to avoid drivers having an accident. One bicyclist had to turn and drop after almost going though while we were on the phone trying to get to AT&T. Finally had to call 911 for help. No one from AT&T showed up until 10:00 am the next day!

Even in dangerous, not just unhappy situations, AT&T continues to show their lack of service or concern

Michelle.

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ZacI56
, US
Apr 09, 2010 6:51 am EDT

Drop Call. Lots and Lots of CALL DROP.

During an Emergency I called my Partner Life and Death situation. You get Call Drop.

Called to complain, I was told that a Manager would call after yelling at them for an hour and wasting minutes. They would credit $25.00 when someone could have died. Is that what a life is worth? I never got that call back from ANY MANAGER. That is a SHAME!

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4:18 pm EDT
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AT&T mis assigned debt item - not mine

They say we owe AT&T 933 +- dollars, but the debt belongs to our son, they have it filed under my husband's social. I have spoken with Rico Griffin with AT&T and he assures me the debt was assigned under my son's social. My husband and son have the same name and are Sr and Jr. Franklin Collections argued with me and will not do anything, but we never lived in that area, we moved to AZ in 2006, Rico at AT&T shows the debt under my son's number and he also says they don't even use this collection agency. These people need to be stopped NOW!

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AT&T employee abuse

att fired 500 field tecnicians in california most of the areas in california are giving appts 5 to 7 days out. the customers are yelling at the employees non stop about the the appointents. att doesnt care about the stress it is causing to their employees or customers . they expect us to handle these call under 280seconds. or the managers are harrassing us constantly plus were are expected to ask the customer if they are very satisfied at the end of the call when the appointments are 5 to 7 days out. to make matters worse most of the customers that call in have repeated trouble and they have to wait another 3 days to get a tech out. and there are many missed appoitments. the bottom line is att doesnt care about there customers or employees. eveyday i go in i think about quiting. att only intrest is uverse and they cant even get that right and its still not available in alot of areas. my email address is dslextreme.com if anyother info is needed from me

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hnowell
Aliso Viejo, US
Feb 22, 2011 5:55 pm EST

My husabdn works for att and I'm tired of the way he's being treated. We've attempted at least ten times for divorce all because of the work load they force on him. He's over worked as well as many other employees and can't handle the irate attitude from customers. Att, you need to do an episode of under cover boss for a week and see why your employees are complaining about their work. It's not just petty stuff it's dealing with other things that apparently nobody wants to take the time a fix. There's the union but what type of union is this when you dont unite and find a solution to the problem. How often are your union meetings and do you actually get work done on or before the proposed dead line. I'm tired of the bs my husband has to deal with cause it's putting a HUGE strain on our marriage. He hates his life and complains about me all the time. When does he get the help he needs. He doesn't. I want to talk to Randall Stephenson about the way he conducts his company and the tactic he uses to push his employees to get jobs done. That things with President Obama helping out...fat chance of that working. Randall is just as executive as Obama is yet all the corpoarte people dont seem to care much. Your empliyees need help. They are falling apart. mThey need support and encouragement and good morale. Randall what are you doing today to make a difference in the lives of the people who "really" work at the front of your at&t world (prem-techs, store sales, customer support, tech support)?

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Sprayjustice
El Paso, US
Dec 23, 2010 7:14 pm EST

I agree with these comments. I was an 11 year employee and I could not take the abuse and blatant disrespect AT&T has for its customers and employees. I was absolutely disgusted when SBC bought us out and chose to keep their antiquated SORD systems as the back up databases. These are ridiculously not user friendly they absolutely SUCK! This caused me soo much stress my immune system collapsed and I got Shingles. The SBC management style is horrific they seek to force the employees to get sales with almost no incentives provided for the customer. The [censored] mangers get on the employees back every single day non stop. They will not just fix their [censor] computer systems and [censor] conversant with the BILLIONS in profits these [censor]s won't spend a dime to correct the most obvious problems. Instead they blame the people in the trenches the employees. Then of course the customers are irate and take it out on the employees. They are soo cheap that the buildings are dirty, in disrepair, and the outsides are unkept. Of course head quarters is taken care of very well so that the public and investors are fooled by this clean false image. I didn't even get a thank you when I resigned for the eleven years that I worked there and I performed absolutely wonderfully.

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tina1959
newyork, US
Jul 13, 2010 12:24 am EDT

New York CWA Local Dissenters Victimized by Union Terror; File Complaint
Submitted by Carl Horowitz on Fri, 05/28/2010 - 16:58
Email to friendPrinter-friendlyAnyone who believes labor unions have forsaken menace as a tool to be used against internal dissent hasn't hung around Communications Workers of America Local 1101 lately. A civil complaint filed in Brooklyn, N.Y. federal court against the Staten Island-based union this past February provides apparently damning evidence that the labor organization is run by thugs and thieves. Salvatore DiStefano and Sebastian Taravella, union members and longtime heavy equipment operators for Verizon, allege they were continuously subject to harassment and violence after reporting an illegal union time-padding scheme to the Verizon security team. The pair is seeking compensatory and punitive damages.

According to the complaint, DiStefano, an employee of Verizon's Staten Island Garage, in the summer of 2007 was in the presence of a first-level union supervisor, Bob Rios, who told crew members that if they performed three "fiber to premises" jobs in a given day, they could falsely put in for a full day's pay regardless of how early they finished. DiStefano openly refused to participate in this scam. He then voiced his disapproval to fellow union members. Taravella, also a garage employee, expressed the same view. In May 2008, the pair went to Verizon's corporate security staff, informing them of the scheme. Corporate security, however, did not keep the resulting report confidential. Big mistake.

Outsiders might have seen DiStefano and Taravella as whistle-blowers; CWA Local 1101 saw them as rats. The union hierarchy proceeded to subject the pair to unrelenting abuse. Bosses brought them up on phony charges of "harassment" and "discrimination" against fellow members. As punishment, during or about November 2008 DiStefano and Taravella were terminated from employment at the Staten Island Garage and relocated to other garages, demoted in rank, and given "final warnings." When the pair complained to union officials Pat Lascala and Richard Meltz, they allegedly were told, "You guys did it to yourself." In March 2009, shop steward Manny Rincon allegedly put a dead rat in Taravella's locker. A month later, union member Chris Tremble called DiStefano a "rat" while hitting his face and head, and leaving him with two herniated disks. DiStefano complained about the incident to union officials, who promptly accused him of "starting a fight." DiStefano eventually was terminated in July 2009. In October 2009, a union member, Joe Sedita, threatened Taravella with death for allegedly getting a fellow employee fired. All the abuse took its toll. Taravella and DiStefano since have been undergoing counseling.

Union officials not only took no action against acts of wrongdoing, they openly encouraged them. In November 2008, the aforementioned Richard Meltz allegedly told members to "do whatever you want with those two guys." And at an August 2009 garage meeting, two local vice presidents, Joe Macaleer and Mike Luzzi, told rank and file that Verizon was "having a lot of problems right now ‘due to a couple of troublemakers'" and that "We have to learn that we can't call corporate security because we don't want those people getting involved in our business." Macaleer allegedly stated: "I don't want nobody in this room to call corporate security any more. [And] I don't care if somebody come to work with a gun saying they're going to shoot people, you don't say anything...we have a lot of problems here due to the fact there are ‘spies in the room.'" He then added, looking directly at the plaintiffs, "You know who you are." Finally, the complaint alleges that Macaleer told members, "(W)e have to deal with these spies on a personal level, like take them outside of the yard, off the company property and off company time and take care of them, because we can't be ratting each other out."

These allegations carry more than a ring of truth. It is the nature of any racket to protect participants by creating a wall of silence and exacting vengeance upon those in their ranks violating it. Some 40 years ago New York City cops operated in this manner, inadvertently supplying the raw material for such movies as "Serpico" and "American Gangster." All evidence strongly suggests that Communications Workers Local 1101 leaders operated an illegal featherbedding ring. That one or more Verizon employees may have taken part can't be ruled out either. DiStefano and Taravella's only crime was standing tall in the face of corruption and intimidation. Their lawsuit hopefully will yield a measure of justice for themselves and integrity for unions everywhere.

Communications Workers of America (CWA)Joe MacaleerRichard MeltzSalvatore DiStefanoSebastian TaravellaUnion Corruption UpdateVerizonCarl Horowitz's blog

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ATT Employee
Athens, US
Jul 11, 2010 1:02 am EDT

AT&T is only interested in profits. One of the most poorly managed corporations in the United States despite the healthy profit margins. Evil practices and waste run rampant. The existing condition of the plant and facilities in the SE United States is disgusting. Everytime it rains...

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ATT CUSTOMER SERVICE REP
Arlington Heights, US
Jul 09, 2010 10:27 am EDT

I am an 12yr ATT customer service employee. The only thing management cares about is revenue. They don't care about customers. They care even less about their employees. Everyday we are told to do more & do it faster. They are calling representatives in to write them up about how often they use the bathroom! Sorry but we have to take call after call, keep them under a specified amount of minutes, be verbally abused by customers while keeping our cool, & sell something before the call is over. AND THEN COMPANY IS ANGRY BECAUSE OF OUR NON STOP STRESS & TALKING ON THE PHONE THAT WE DRINK WATER & THEN NEED TO USE THE BATHROOM! I AM NOT KIDDING. If they could make use adult diapers & not leave our desks ever -THEY WOULD DO IT .

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6:17 am EDT
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AT&T unexpected fees

Bottom line: AT&T (Bellsouth) "determined" that the line interference came from inside my house and charged me $90 without prior notification. At least, they could have fixed the problem or could have waived the fee because I was loyal customer of theirs for +/- 10 years.

The Full Story: I called AT&T (Bellsouth) about a noise interference on my telephone line and they checked it from their computer and determined there was a legitimate problem with the line, so they told me they would send out a technician to investigate. I have had similar problems with my phone line and they did the same thing. However, this time the technician came out and "determined" the problem was inside the house and left without fixing my line and then I get my bill at the end of the month that included a $90 trouble line determination fee. They never told me that there policy had changed and that I would have to pay this fee (if I didn't already have their "in-home maintence package") before sending out their technician. As you can imagine, I was rather upset about my bill, so I called them to resolve the issue and they offered me 50% reduction if I were to sign up for their "in-home maintence package" that day. I refused their offer because I didn't feel that I was obligated to pay for a service that neither benefited from nor agree to pay for the service beforehand. I then requested to speak with their manager on staff which I refused to sympathize with me. Because of their deceitful business practices and their unwillingness to work with a faithful customer for over 4 years, I told them that they would lose my business. After setup COX internet, I called back AT&T with the intentions to cancel my service. However, the customer representative persuaded me to stay and add the "in-home maintence package" and they would waive the $90 fee already incurred. A month later and the fee was still on my account and now I was paying for an "in-home maintence package" fee. In addition, I was charged late fees for not paying my whole bill. Well, I decided that I had enough and I called them back and confronted them on their customer service and why the $90 fee wasn't waived. They informed me that I could not receive the waiver because I refused their first offer two months earlier. That was it for me and I canceled my service with them at that time.

After placing my complaint with BBB, At&T called in an "attempt" to settle the dispute and here is my response to BBB: AT&T called me up to dispute my complaint and to defend their company business practice with me. I told them that I was not interested in debating the issue (especially being sick), but if he wanted to resolve the complaint I made, they could issue me the refund. However, they were not interested in meeting my request. My complaint is really not about the money, but the principle by which Bellsouth/AT&T has chosen to operate their business. Businesses (and their practices) must be transparent.

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Update by Gainesville, FL
Apr 14, 2010 6:20 am EDT

I agree that all "Businesses and their practices must be transparent."

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AT&T crooks

I ordered AT&T & asked that they keep my same phone #, after about 2 weeks I found that no one was calling, my family in Mobile called my neighbor to check on me, I assumed that something was wrong, not knowing that it was a new phone #. I was told that I did not have their service, they even told me that I had my old service, so after 3 calls, I called & got my old service back. I have been billed 4 months plus computer charges that I never had. I called repeatedly .never got any results, once I was connected to the fraud department!Then they turned it over to a collection agency who I mailed my present bill & the details of my abuse at the hands of AT%T, they drooped the case, & then the sorry AT&T hired another bill collecter! I was told that they do this often. They too dropped the case, then a third collection agency! I again mailed the paper work, but did not get a signature so they now have a bill on my credit report, how crooked id that! If anyone else has had a similar problem, please e mail me at [protected]@yahoo.com, as I am planning a lawsuit, this is simply a case of the most arragant & bully tactics that I have ever seen& I have seen a lot

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Steve M Johnson
, US
May 18, 2019 9:55 pm EDT
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I cancelled their cell phone service [protected]. I'm still getting billed. I may contact the Texas attorney general. Worst company ever.

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