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AT&T / customer service incompetence

1 West Chicago, IL, United States Review updated:

AT&T customer service simply will not resolve issues. They pass you from one rep to another in an effort to frustrate you into abandoning you effort to recover overcharges. I have spent over 4 hours each time I call being passed from department to department without finding a single individual within AT&T who can actually resolve an issue.

It is my belief that their corporate strategy is to maintain income flow by any means necessary. Customers are just revenue streams.

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Comments

  • Ir
      21st of Aug, 2009
    0 Votes
    AT&T - Charged for discontinued services
    AT&T
    Florida
    United States

    We had been automatically paying our AT & T bill,
    till we discovered many fluctuating amounts, & decided to review bill & no longer allow automatic payment. We discovered chgs. never approved for insurance on our cell phone (savingcontact numbers)when we would question these varying chgs, we were chgd. $10.00, ( calling it change of order chgs.) We had other varying amounts, that were not explained. Started leaving our bundling plan, & the fun began.
    On our last bill we cancelled long distance & bought magicJack for long distance calls. WE were never given name of employee or I D # to refer to these changes. Upon review of our bill we found long distance was not removed. Called back 3rd or 4th time & asked for a supervisor, again a generic person
    was told they would hang up on me, if I continued explaining problem, I was never rude, perhaps spoke a little loudly due to frustration. telephone co. connected me to repair (why). it was several hrs. of
    continuous pleading to try to fine out what was going on. I gave them my magicjack phone #, to show I did not have nor need their long distance services, plus my cell phone also has more minutes for us to use, then I ever can. Still has not been rectified, & frustration
    is overwhelming. I am 73 yrs. old. & do not need this unnecessary expense, nor frustration with such a lg. conglomerate. Please help

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