AT&T / customer service incompetence
AT&T customer service simply will not resolve issues. They pass you from one rep to another in an effort to frustrate you into abandoning you effort to recover overcharges. I have spent over 4 hours each time I call being passed from department to department without finding a single individual within AT&T who can actually resolve an issue.
It is my belief that their corporate strategy is to maintain income flow by any means necessary. Customers are just revenue streams.
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