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AT&T / was told a cust. service supervisor would contact me... never happened

1 Dallas, GA, United States

I changed my service after bill was raised again. Customer Service told me internet speed would not change. It slowed considerably. I again called customer service told her partculars...everytime I asked her if my internet speed changed she went off on something else. This happened 4 times. I finally asked her for a supervisor, put me on hold then came back & said no supervisors were available. She offered to have a supervisor call me. It has been 3.5 week, I am still waiting. Can't imagine what they will try if ATT & TW merge...

Jul 21, 2018

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