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AT&T / was told a cust. service supervisor would contact me... never happened

1 Dallas, GA, United States Review updated:

I changed my service after bill was raised again. Customer Service told me internet speed would not change. It slowed considerably. I again called customer service told her partculars...everytime I asked her if my internet speed changed she went off on something else. This happened 4 times. I finally asked her for a supervisor, put me on hold then came back & said no supervisors were available. She offered to have a supervisor call me. It has been 3.5 week, I am still waiting. Can't imagine what they will try if ATT & TW merge...

Ly
Jul 21, 2018
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Comments

  • 9w
      21st of Jul, 2018
    0 Votes

    you expect at&t to care?
    your just a disturbance to them
    they only care about being paid
    wasting you time getting a manager or supervisor ( meaningless title) they will just repeat the same scripted non answers and waste your time ( and hang up on you)
    your speed? like they care
    need to pay hem more to have that work
    you get the idea

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