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ATT Uverse / technical support and customer service

1 San Antonio, TX, United States Review updated:

I call in about ongoing complaint with dvr and internet problems then wake up and cable internet are all down for the count. So I call in and they leave me on hold then when I talk to someone there telling me to do steps I have previously done. So when I ask for a technician they can't gaurantee anything but tells me anywhere from 24 to 72 hours if lucky I said is this what I pay for and the lady says I pay for the service not support. Uverse is the worst company I have ever dealt with

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Comments

  • Wa
      11th of Aug, 2014
    0 Votes

    I have been a customer for 6 months and when I moved the issues started. First, I have to wait a week for installation. No problem. The technician actually took the entire four hours for the install. No problem. About 15 minutes after he leaves, the cable/phone/Internet goes out. PROBLEM! I call them and they go through a checklist for me to troubleshoot the issue. For the last three days, I have been troubleshooting the same issue. If it isn't corrected by tomorrow, I will go with a different provider. My expectations of AT&T were high. Once I leave, I will never return as a Customer for any services.

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