Signed up for Dish Network through AT&T over the phone after their website kept giving errors. Wife and I were looking for specific channels and was offered a package deal. The Dish deal was suppose to be $37.99 a month after a $10 discount wed receive each month for a total of 18 months with free DVR, 200 channels, free installation, $25 target gift card, and $50 credit on next bill.
Now the fun starts. The tech that came to install the dish puts the dish on the roof where he was told not to as the roof was foam and that the only place that would support it correctly was the wall. Tech put it on the roof anyways angering my landlord. When the tech gave me the papers to sign I looked at them carefully and noticed it was a new contract showing 180 channels not 200, different rates, so I drew a line through each page, said I didn't approve and the tech gave me copies and left.
More fun starts now when the DVR shuts off through half the shows, and channels we were suppose to get we didn't. I call up dish network and am informed that Id have to pay an additional $5.00 for the baby channel and also $10 more for the top 250 to get the channels we were suppose to get when we signed up the first time. When the rep told me that the price will be $59.99 I informed them that $37.99 + 15 doesn't come to $59.99. The rep now tells me that the price is $59.99 and that I am only getting $10 off for only 10 months and that I'm under contract for 18 months. When I told them the $10 discount is for the entire 18 months, I was told that their rates can change without notice, and that what AT&T offered was over ridden when I signed the new contract given to me by the installer. I informed them I in fact did now sign it, and when I was told my verbal acceptance when ordering can be used, I said 'Sure, then you will have to give me the services I paid for and the discounts as that recording is the contract as you stated and binding' By the way, I was transfered to the executive office who said I had to hash this out and if I canceled Id be charged for early termination of contract. I then told them to look at account history in which he then informed me he cant talk to me and that Id have to talk to AT&T's legal dept come Monday.
What brought that about, and now I know DISH&AT&T are very connected is that back in New York back in 1989, I had taken AT&T who was under another name at the time to court and won not once but twice for an incorrect bill and misleading contract. The executive saw the note and that ended that conversation.
So to sum this all up, don't trust Dish Network or AT&T as what they offer over the phone they try taking back by tricking the customer into signing a new contract upon installation.