AT&T / internet satellite bundle

At the end of December 2016 the Direct TV portion of my bill went up by $60. I was unaware of this and called to ask about it. AT& T told me it was part of my 2 yr contract; my bill went from $88 plus tax to $153 plus tax per month for Internet and satellite. I complained and told them to cut the satellite off. They asked if they could sent me to customer loyalty to see what they could do. AT&T is the company that controls tje intergration of the services i have. I spoke with a gentleman named Kirkland (KS248F) and he came up with a solution where i would pay for both services at $96.52 from 1/31/17 to 1/31/18; this is even in the notes on my file as read today by another agent. My February bill was slightly higher due to proration of my bill. I paid that and when the next bill came it was back to $153. I've called several times and spoke to different people but they won't honor the new contract that is noted in my file. When looking at my bill, it states that AT&T was supposed to make a recurring monthly adjustment of $47; this it seems is how I was to get the lower bill. Now AT&T is refusing to do the recurring adjustment and told me I'd have to get lesser service if I want that amount. It's terrible that they won't honor what they agreed to, is written in my filexperience then make like they don't know what I'm talking about. You company is dishonorable.


Mar 21, 2017

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