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AT&T / getting help online through chat

1 United States

Last week, it took around 3 hours to get help with getting a better internet deal! Today it took about the same amount of time trying to get my new wireless device connected. The website kept saying that it could not find the number for my device so I got on Chat. OMG, after 2 and a half hours, it has not been taken care of!!! At one point, I was told it was activated but he had to connect me with technical help...I waited, then the chat disconnected. Then I had to get back on and repeat everything and wait and wait!!!

Jul 31, 2018

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