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AT&T DSL / terrible support

1 United States

My 2Wire modem failed and AT&T instructed me to purchase a motorola 2210, which I did. I configured the modem and the second computer on in my house was unable to access it. Turns out the 2Wire modem creates a LAN within the home phone system and the motorola 2210 does not. AT&T solution? Buy a wireless router and wireless NIC card for my second computer--- which I did, and no one from AT&T tech support could help me configure it and provide me with the specifications. Bottom line = I was out of service for a week with no light at the end of the tunnel. My solution? I switched to Time Warner. Up and running in no time.

When I called AT&T to cancel my DSL service at 5:55 PM, they said it would be shut off at 6:OOPM. No thank you for your six years of business and no inquiry as to why I was cancelling the service. I have two recommendations for the public at large. 1) don't buy AT&T internet services and 2) sell any AT&T stock that you own.

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