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AT&T / directv billing

1 United States

This is our second complaint. The first was a month ago. Ever since AT&T took over billing for Direct TV, it has been a nightmare. We have auto-pay yet they still send us "overdue" notices and threaten to disconnect our Direct TV. The phone call a month ago was to a young woman in the Philippines who could barely speak English. Today we spoke to someone who speaks English but he could not access our records. This is TOTALLY UNACCEPTABLE and we plan to drop Direct TV. AT&T's customer service and billing practices are unconscionable!!!

Dec 14, 2018

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